All American Ford of Hackensack

My 1st Ford 5 Stars. Excellent Customer Service. Thanks to Eddie for helping me make this purchase an excellent experience. #EddieWatson #FordEscape #Hackensack # 5 Stars. Excellent Customer Service. Thanks to Eddie for helping me make this purchase an excellent experience. #EddieWatson #FordEscape #Hackensack #SUV #Happy #5Stars #NewWheels #Blessed More

Not serius sevirce and parts Go to Ford to mainuntenance at 7:40 AM and to check damage tires.Them find they not have invetory for a FORD transit 350 2017 .So this is a service ce Go to Ford to mainuntenance at 7:40 AM and to check damage tires.Them find they not have invetory for a FORD transit 350 2017 .So this is a service center or dealer of LEXUS,GMC or another car because they not have theu own tires existence in place.That make you wasted time waiting for a problem that could be solved have a good management to take care of supply and parts.Also the costumer have low opinions is go to a dealer who don' t have spare tires avalable of the vehicles they sales.I going to service my car on the future in other dealer .This of Hackensack die in my appreciation as costumer More

Excellent speedy and friendly service. I want to thank Juan Fernandez for helping buy my first ford. He’s very smart and knows his way around a customer. Very professional service and frien I want to thank Juan Fernandez for helping buy my first ford. He’s very smart and knows his way around a customer. Very professional service and friendly staff. More

gene christiano was very helpfull purcheseing lease agreement with help from Sammy 2015 was good experience.i just brought this suv in for a recall and was treated by a friendly and ef purcheseing lease agreement with help from Sammy 2015 was good experience.i just brought this suv in for a recall and was treated by a friendly and efficient service mgr gene christiano.i am very happy with this dealership.thanks again.robert mehringer More

Buyer I had a very bad experience here I went to lease a Ford Edge I was told that they were going to make my last 5 payments so went I went to the fina I had a very bad experience here I went to lease a Ford Edge I was told that they were going to make my last 5 payments so went I went to the finance dept they try to get another 400 dollars out of me when Kacie and I went over this several times.They also did not pay the deposition fee which they said they were going to take care of everything for me they lied!!I would never go back there again or recommend that dealer to my worst enemy they are bad business!! More

Excellent All American Ford representatives and agents where kind, knowledgeable and patience! They explained all details of my vehicle that I purchased. I give All American Ford representatives and agents where kind, knowledgeable and patience! They explained all details of my vehicle that I purchased. I give thanks for all there help! More

Pretty mediocre experience I am someone who values my time very highly. I came for my 15k mile oil change and a throttle cleaning that I SCHEDULED by appointment and was told t I am someone who values my time very highly. I came for my 15k mile oil change and a throttle cleaning that I SCHEDULED by appointment and was told that I would only have to wait 1 hour to an hour and a half. Three hours later, I finally get my paperwork and car back but not before being told there were several other services that the Technician recommends I get for my car as if I can just magically make another $200 appear out of nowhere after already dropping over $200 for the oil change and throttle cleaning. I would have really appreciated being told straight up if the process would take 3 hours OR been told that the process would take longer than anticipated. I understand that they may be busy but from what I could see, there were no more than 10 people there that day. More

Second and last time leasing a car from them Just leased our second Explorer from them. Julian Santiago was our sales person. When discussing about registration we told him we wanted our plates t Just leased our second Explorer from them. Julian Santiago was our sales person. When discussing about registration we told him we wanted our plates transferred, he kept pushing for a new plates because he said our registration expires in November. I told him I don't mind paying again for renewal because the old plates have our initials and had them for years and there is a meaning behind them. He said ok not a problem we will have to pay for a new plates and then will receive a check back. He wrote on the envelope transfer plates. Three weeks later on June 15th we received an envelope with new plates and a note saying they could. It transfer the plates because the lease in on my wife's name and the old registration was on my name. This should have been explained to us before we leased the car or I would have put the lease on my name. When I called and asked to speak to the General Manager Joe Fisher, he said let me find out what is going on and he would call me back. He never did, some nice lady Cindy Hill called to let me know that she had no answer why this happened and she doesn't know how they did it the first time. She said I would have to fill out a credit application pay $70 and add my name as a coo-buyer. I told her I'd like to speak the Joe Fisher the General Manager. She put me on hold, three minutes later she said Joe is on the phone with the owner he will call me. Waited no phone call. I emailed her saying I will not fill out any paperwork before I spoke with Joe. She replayed back "I understand". Still no phone call from the General Manager. Today June 17th 2017 I called Mr Joe Fisher to let him know that I will keep the new plates and let him know that I will NEVER EVER go back to All American Ford. I would expect an apology from the General Manager who is the leader and the face of All American Ford but I guess they don't care. I am trying to find out who the owner is and send him a personal letter because obviously their management team doesn't care. We were going to go back there and get a pick up truck for my father in law but this will not happen and I will make sure people I know will NOT get a car from All American Ford. More

Third trip for service I tookI my car for service since GpS directions was nit operating. They had car from Friday am til Monday pm and sent it back worse than when I brough I tookI my car for service since GpS directions was nit operating. They had car from Friday am til Monday pm and sent it back worse than when I brought it in. Ssid dudbt know hiw to fix go on lune to Sync my ride. My phone was no longer paired and the clock was not working. Week prior had car incfir usb and ac. Imagine $3200. Prior requested rear fender clip iff too busy sent back undone. They talk to you lije you are bothering them. No more going there. Unsatisfactory all around More

Most Stress Free Car Buying Experience Ever Kacie and Vivian were a great duo, interacting with Vivian on the phone and e-mail, and Kacie in person. As the title of my review states, this was t Kacie and Vivian were a great duo, interacting with Vivian on the phone and e-mail, and Kacie in person. As the title of my review states, this was the most stress free car buying experience I think I've ever had in my lifetime of buying cars. The car I inquired about over the phone was already in the parking lot when I arrived, and the price quoted over the phone was exactly the price I paid. No hidden taxes and/or fees. Time with finance manager was quick and easy, no pressure to buy add-ons. Overall, great experience and I will definitely recommend to family and friends. More