All American Ford of Hackensack

Service is great Had Ken Whyte as my service rep. Ken is great in how he explains everything and gives you confidence that he has your interests in mind. Exemplary em Had Ken Whyte as my service rep. Ken is great in how he explains everything and gives you confidence that he has your interests in mind. Exemplary employee. More

Great experience Larry was very helpful and straight forward which I greatly appreciated. He found the exact car I was looking for at the price point I needed to be at Larry was very helpful and straight forward which I greatly appreciated. He found the exact car I was looking for at the price point I needed to be at. I would recommend Larry to anyone who is looking to purchase/lease a Ford. More

Best Car Buying Experience Ever ! From the time I walked through the door to the time I took delivery everything was perfect. My salesperson Jamal took the time to explain all the dif From the time I walked through the door to the time I took delivery everything was perfect. My salesperson Jamal took the time to explain all the different features of the vehicle so that I knew I was getting the right car for me. He then took me over to the sales managers Anthony and Nelson who worked with me to make sure I was getting the best possible price. The finance manager Jesus went over the entire finance process making it simple for me to understand. They were all so knowledgeable and helpful. They went the extra mile to make sure every aspect of my deal was right. Not only do I highly recommend this dealership but I will return for my next car. More

Like family I have been dealing with Larry Rubin for 9 years. He continues to provide excellent customer service each time my lease is up. I hate to use the wor I have been dealing with Larry Rubin for 9 years. He continues to provide excellent customer service each time my lease is up. I hate to use the word customer because Larry and I have become friends. I trust him 100%, top notch guy! From the start of our conversation to the end, Larry ensures you are happy with the vehicle you are purchasing. Everything is explained in detail to me. He even syncs up your My Ford Touch and goes over every aspect of the car with you. He goes the extra mile every time I see him. More

Excellent service My service advisor Ken Whyte is so nice and helpful, so is the mechanic Santos. They explained everything to me very patiently. Excellent service t My service advisor Ken Whyte is so nice and helpful, so is the mechanic Santos. They explained everything to me very patiently. Excellent service that I really appreciate! More

Pleasant atmosphere...pleasant to deal with. Eddie is just a peach and a pleasure to work with. But Kacie takes the cake.She will treat you with the utmost respect, bend over backwards to help yo Eddie is just a peach and a pleasure to work with. But Kacie takes the cake.She will treat you with the utmost respect, bend over backwards to help you, and genuinely wants to be sure that you are satisfied. I am not sure why she is not out on the sales floor, but she certainly should be. Sometimes the best man for the job is a woman! More

Excellent in every way! Larry was informative, extremely knowledgeable & so very helpful. I would recommend him for sure. TJ went out of his way, literally down to Toms Riv Larry was informative, extremely knowledgeable & so very helpful. I would recommend him for sure. TJ went out of his way, literally down to Toms River. More

Worst experience I've ever encountered I attempted to return my vehicle and not purchase another Ford which is apparently not appreciated by this dealership. I did not have an appointment I attempted to return my vehicle and not purchase another Ford which is apparently not appreciated by this dealership. I did not have an appointment on this particular Saturday as I had never needed one previously and I have leased 3 vehicles from the dealership. I never had a very good experience there but it was just easier to continue a lease as other non-Ford dealerships do not want your car. I am over on miles and told the salesman that driving back to my home would just cost me additional monies but, if I bought another Ford, I'm sure they would have taken the vehicle in a New York minute. This dealership employs unaccommodating,bully tactics that are very unprofessional. When I had my mechanic drive my Escape, he advised me that with only 40,000 miles, it was not a car to purchase as he found many of the problem complaints of an Escape - transition is not smooth and it surges between gears, cool gadgets but the recalls alone should tell you something. Stay away from Ford and especially this dealership. More

Great experience Jerry Forman is a pleasure to do business with. He was attentive to my every need and got me a fantastic deal on my new Explorer. No hassle experience Jerry Forman is a pleasure to do business with. He was attentive to my every need and got me a fantastic deal on my new Explorer. No hassle experience and would definitely recommend him to all my friends and family. Thanks again to everyone at All American! More