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Alan Webb Mitsubishi
Vancouver, WA
253 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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253 Reviews of Alan Webb Mitsubishi
March 01, 2019
Nice Folks Mike Tower passed us over to Tonya as he, while attentive to our wishes, was also very busy. Tonya took good care of us with patience and humor. We le Mike Tower passed us over to Tonya as he, while attentive to our wishes, was also very busy. Tonya took good care of us with patience and humor. We left with a new Mitsubishi and we are happy. More
by jobrand
Verified CustomerEmployees Worked With
Tonya and Joe the Moneyman, Michael Tower
February 27, 2019
Best Price in Washington I was shopping within a very tight budget. Every other dealership said they would price match, but when it came down to the bottom line, Alan Webb w I was shopping within a very tight budget. Every other dealership said they would price match, but when it came down to the bottom line, Alan Webb was the only dealership that came through (and I called them ALL !) Michael Tower did an excellent job showing me the car and its features. Mr. Williams came up with the bottom line paperwork that worked for us. They delivered the deal they said they would. So start and finish you car shopping with Alan Webb. They came through with the car and the price. More
by Gayle Shriner
Employees Worked With
AC Williams, Mr. Teeny, Michael Tower
February 27, 2019
Great people! They were great and understanding right off the bat. Helped myself and my wife get what we wanted and even before we got to the dealership they had st They were great and understanding right off the bat. Helped myself and my wife get what we wanted and even before we got to the dealership they had started our process. More
by iancarlos2020
Employees Worked With
Michael Tower
February 08, 2019
Oil change Great customer service, comfortable waiting area, always welcomed in a professional manner. I would offer one criticism however, employees should be a Great customer service, comfortable waiting area, always welcomed in a professional manner. I would offer one criticism however, employees should be aware of how their private conversations can be misunderstood by customers. I overheard a male employee loudly tell a female employee that she needed to "get over it". I did not hear the entire conversion, only the part I quoted. I approached the female employee to let her know the words I heard felt disrespectful. Just be aware of how one can be perceived. More
by Sid
Employees Worked With
Did not interact with any of the above, Michael Tower
February 04, 2019
Car purchase I purchased a 2016 Nissan Frontier in 2016 brand new off the lot. Well to make it short the clutch wore out in 54,000 miles. Which should not have hap I purchased a 2016 Nissan Frontier in 2016 brand new off the lot. Well to make it short the clutch wore out in 54,000 miles. Which should not have happened. $2,500..It was not covered by warranty. The dealership worked with me to into a 2018 Sentra. No money down,low payment and $18,000 on my trade in. I appreciate what they did. More
by CHUCKARILA
Employees Worked With
James Shaver
January 29, 2019
Great Great, very friendly and easy to work with. I appreciated their willingness to find the car we wanted and the time it to purchase was fast. Great, very friendly and easy to work with. I appreciated their willingness to find the car we wanted and the time it to purchase was fast. More
by JCsmith96
Employees Worked With
Devan Hoffer, James Shaver
January 21, 2019
Good and reliable service Fast and quality service at a fair and reasonable price. I would recommend this service center to any Mitsubishi owner. They seem to truly care about Fast and quality service at a fair and reasonable price. I would recommend this service center to any Mitsubishi owner. They seem to truly care about honest work. More
by WHITNEY.HARROD
Employees Worked With
Amy Perkins, Billy Michaels, Tony Custodio, Pat Repman
January 15, 2019
interesting show you guys run there I will keep my review factual and I'll explain each star lost... Star number 1: After telling Christian I did not want the extended warranty or ga I will keep my review factual and I'll explain each star lost... Star number 1: After telling Christian I did not want the extended warranty or gap insurance, he told me "the reason why we priced this car so low was so we can bank on these add ons, you're killing me" Star number 2: I purchased this car December 7th, and then on JANUARY 9th I realized my loan still wasn't processed, I had received no documents and did not see the loan pop up on my online banking. So I went into Columbia Credit Union to see what was up. They proceeded to tell me that Alan Webb sent over the wrong SSN and that they have been trying to reach them since mid December. Columbia Credit Union advised me to go back to Alan Webb, so I did. Star number 3: Upon arriving at Alan Webb I am informed that my finance manager was fired December 30th. Jason Murphy is now assisting me - I explain to him my loan was never processed, he pulls my file, has me initial my SSN and then I ask him verbatim "my credit isn't going to be pulled again is it? Jason's response to me was "NO". Later that night I received a notification on my Credit Karma that CCU has pulled my credit again. I sent an email to Jason, telling him I wasn't happy about that and I would like to speak with a GM about this whole thing. This was his response to me: Kimberly, I did not pull your credit I merely reprinted your credit application after correcting the social security number. I further did not request Columbia Credit Union to pull your credit. I will have the General Manager Contact you when he returns to work on the 11th of January. Regards, Jason Murphy Star number 4: It's now January 15th and I have yet to receive a call from the GM. Also, side note, Christian who was my original finance guy text my mobile phone from his PERSONAL mobile phone asking for sensitive information (like ssn, paystubs) in which was not obtained from Alan Webb when he was fired. When I voiced my concerns around that, I was told "don't worry about it, he was always doing weird stuff like that" . It's been 40 days and my loan still isn't processed. They ended up pulling my credit 4 times, because they were "shopping around" - I have a 795 credit score, premier pricing is 740+ I don't feel like it was necessary. I will also be filing formal complaints with AG and the Federal Communications Commissions since I don't feel like any of this was handled correctly or addressed accordingly. More
by Kimberly T
Employees Worked With
Tania Meehan, Christian and Jason Murphy
January 15, 2019
Free oil change The only reason I came to the dealer for my oil change was because it was free. We got screwed when we bought the car. The only reason I came to the dealer for my oil change was because it was free. We got screwed when we bought the car. More
by jospontak
Employees Worked With
Don't remember names
January 11, 2019
Well would you look at that Great experience and very easy process buying my truck. Not only do they have Mitsubishi vehicles, but they have a great selection of used vehicles as Great experience and very easy process buying my truck. Not only do they have Mitsubishi vehicles, but they have a great selection of used vehicles as well. I left the dealership with the exact truck I’ve been wanting for years and I couldn’t be happier! More
by CURTIS
Employees Worked With
James Shaver
