Al Serra Chevrolet

First time Leasing Kristen Papatheodore made leasing a car fun, stress free and easy. She made my wife and I feel welcomed with no pressure to 'buy now' . This being the Kristen Papatheodore made leasing a car fun, stress free and easy. She made my wife and I feel welcomed with no pressure to 'buy now' . This being the first time I was going to lease I was a little uneasy, however with the comforting words of Kristen my wife and I left happy with a 2017 Traverse with the feeling of coming back when its time for our next vehicle. More

YES! YES! YES! Jeff Saber helped us say "Yes" to our very first lease vehicle. Jeff was professional, knowledgeable, courteous and he was very up front right from t Jeff Saber helped us say "Yes" to our very first lease vehicle. Jeff was professional, knowledgeable, courteous and he was very up front right from the start. We have used Al Serra Chevrolet many times for service and have always been 100% satisfied so naturally they were our first stop when we went looking to lease a vehicle. No surprise that they were our last stop as well. Looking forward to a long term lease relationship with Jeff and Al Serra. More

Absolutely wonderful I would recommend Jon Paris and Al Serra to everyone. I had a great experience and felt very confident about purchasing my new equinox from them. No s I would recommend Jon Paris and Al Serra to everyone. I had a great experience and felt very confident about purchasing my new equinox from them. No sales pressure at all from them. It was a pleasure doing business with them. More

My Al Serra Experience I recently had service done at Al Serra and got an e-mail asking me to rate my experience. Before rating it I naturally read the other reviews and wa I recently had service done at Al Serra and got an e-mail asking me to rate my experience. Before rating it I naturally read the other reviews and was shocked. I feel so bad for those who have had bad experience because I personally would rate them as high as I can. Keep up the great work Al Serra and I will see you the next time I need assistance or vehicle repair. More

Above and Beyond Well I have to admit that Al Serra Chevrolet went above and beyond. Took our truck in for oil change and tire rotation. My wife was driving home and a Well I have to admit that Al Serra Chevrolet went above and beyond. Took our truck in for oil change and tire rotation. My wife was driving home and a friend following advised that the rear tire looked to be wobbling. After she got home we called Eric Boitos and he said don't worry. Called the Al Serra roadside assistance and they came out immediately and checked out the car. Luckily there was not a problem but there was sure peace of mind. Just another reason I keep going back to Al Serra. More

Great service always I won't go anywhere else. I have always had great service. They are knowledgeable, fast and friendly. I had a car emergency and a Dr's appointment wit I won't go anywhere else. I have always had great service. They are knowledgeable, fast and friendly. I had a car emergency and a Dr's appointment within the hour. They squeezed me in and had me to my appointment on time. More

Poor Customer Service from Service dept. James Marchetti Never use Al Serra Chevy truck service dept. Poor Service, Shady.Rude just in all around BAD experience. They are right NO questions asked. They do no Never use Al Serra Chevy truck service dept. Poor Service, Shady.Rude just in all around BAD experience. They are right NO questions asked. They do not want to hear the customers side of the story. What they say is it. they lie and rip off the poor people that buy cars and trucks from them and keep them in business. But I guess when you rip people off the boss can afford his nice big house. And it's all about money these days not customer service, what is this world coming too? Very disappointed thanks to James Marchetti, Tate and Eric. More

Try to change paperwork after sale I purchased a used vehicle from Al Serra after 2 weeks they called me and told me they messed up the paperwork and that I owed them an additional $2,2 I purchased a used vehicle from Al Serra after 2 weeks they called me and told me they messed up the paperwork and that I owed them an additional $2,266.00....now they are taking me to court. The paper states clearly what the out the door price was and they are trying to SUE me for their mistake - I talked with several managers and they are doing nothing - BEWARE of this dealership!!! More

Great Buying experience I was looking to take advantage of the Heavly discounted 2015 trucks, Erik Faulkner may my purchase very enjoyable ! I will be back for my next purcha I was looking to take advantage of the Heavly discounted 2015 trucks, Erik Faulkner may my purchase very enjoyable ! I will be back for my next purchase More

Service Representative and Manager disregarded my complaint Took my Volt in for repairs three times within three weeks for a lit service mode light. The first time they said I over filled the gas tank. I inf Took my Volt in for repairs three times within three weeks for a lit service mode light. The first time they said I over filled the gas tank. I informed them I didn't believe I did, but okay. Next time the said I over filled again. I stated they were incorrect, I only filled once since the last visit and I removed the gas nozzel without rounding up to the dollar amount. They inferred I was lying and based on stats I filled three tImes. I was angry and told the manager but I was wrong according to them. Two days later the light came on again without putting any gas in the vehicle. This time I guess they finally believed me, but I never drove the Volt again. After them having the car for four days, they took the car for a test drive on June 18th and the car was TOTALLED. If they had listened the first or second time, I would still have a vehicle. . More