Al Serra Chevrolet

I own a 2007 chevy suburban. It has 80000 miles, I bought an extended AUL warranty to cover the repairs about 2 years ago. Every time I bring the car to this dealership for service I get the worst experience an extended AUL warranty to cover the repairs about 2 years ago. Every time I bring the car to this dealership for service I get the worst experience. I had to bring the car three times so that they could finally fix the problem, I don't think their service team look thoroughly to find and fix the problem. I live about one mile away from this dealership, and I tell you I would never go there any more. There is no respect for the customer's time, and convenience. I think that any mediocre mechanic will do a better job than them. the only difference is that with a regular mechanic you get one on one explanation, and better understanding, and for sure, a smaller bill. If GM wants us to buy their cars, they should have better censorship of the local dealers that abuse the car owners. More

I brought a 2010 charger from Mr Leonard on Sept 6 2012. Mr Anthony Young made sure my windshield was fixed right away and answered all my questions. Thanks guys. Mr Anthony Young made sure my windshield was fixed right away and answered all my questions. Thanks guys. More

Had a 7:00 a.m. Tuesday morning service "appointment". Took over an hour to get "checked in" and they never got to my car to look at it until Friday afternoon(behind I guess). Once they l "appointment". Took over an hour to get "checked in" and they never got to my car to look at it until Friday afternoon(behind I guess). Once they looked at my car they were unable to determine why the service engine light comes on, or the gages stop working periodically. Really, there is no code stored from the service engine light? The automatic trunk release does not work and they could not figure out why, said they needed another $200 to "further diagnose" why the trunk release does not work. $350 to diagnose? I told them the low coolent light keeps coming on even though it is not low and there are no leaks. They filled the low coolent and said it was fine now (never checked the sensor so I am sure it is not fine). My car is a Cadillac XLR, and it is my second one. I used to have it serviced at a dealership that has been closed due to GM restructuring but I know that this specific car needs a mechanic that has had training in XLR due to the specialized electronics. This service plaza is a complete rip-off, they should have told me right up front that they did not have an XLR trained mechanic. They also should not have made a 7:00 a.m. appointment if they were not ready to look at the car that day. More

Called to inquire about an Oldsmobile Intrigue that was for sale. I simply requested pictures of the car that were not included in the online ad. I was told by the associate (Jennifer) they would be sent for sale. I simply requested pictures of the car that were not included in the online ad. I was told by the associate (Jennifer) they would be sent later that day. She never sent them and never called back. When I called later that day to follow up as to why she had not sent ANY pictures (I told her that cell phone pics would suffice). She rudely informed me that she was too busy to take any. I called the following morning and dealt with someone else and was told the car was sold. Apparently the right hand doesn't ever seem to know what the left hand is doing at this place. I would not trust these people to sell ice to igloos if their lives depended on it. The two people I dealt with were incredibly rude and negligent. More

Had my Chevy S-10 worked on, new radiator, new air conditioning compressor and front end work plus alignment. After the work was done, the truck still pulled to the right. The technician told me he conditioning compressor and front end work plus alignment. After the work was done, the truck still pulled to the right. The technician told me he would realign the truck after I purchased new tires. I took the truck to another shop and they aligned the front end with the existing tires, and there have been no more problems. Al Serra offered half my alignment money refunded, but I don't see why I have to pay for poor quality work at all. I want my alignment money ($60) refunded in full.... More

The Al Serra dealership sales staff was friendly and answered all of my questions about the Envoy. I've been buying my cars from Al Serra for years and even though I live closer to the Patsy Lou William answered all of my questions about the Envoy. I've been buying my cars from Al Serra for years and even though I live closer to the Patsy Lou Williamson dealership, it's worth the extra 5 mile drive. The sales staff does not pressure you into a sale. It's a friendly and relaxed enviroment. The service department and body shop are second to none. More

I have bad credit and Scott went the extra mile to obtain financing for me. He never made me feel like a second class citizen, and was able to help me when others wouldnt take the time. I will buy again fr financing for me. He never made me feel like a second class citizen, and was able to help me when others wouldnt take the time. I will buy again from him in the near future. More