Al Serra Chevrolet

Poor Customer Service from Service dept. James Marchetti Never use Al Serra Chevy truck service dept. Poor Service, Shady.Rude just in all around BAD experience. They are right NO questions asked. They do no Never use Al Serra Chevy truck service dept. Poor Service, Shady.Rude just in all around BAD experience. They are right NO questions asked. They do not want to hear the customers side of the story. What they say is it. they lie and rip off the poor people that buy cars and trucks from them and keep them in business. But I guess when you rip people off the boss can afford his nice big house. And it's all about money these days not customer service, what is this world coming too? Very disappointed thanks to James Marchetti, Tate and Eric. More

Try to change paperwork after sale I purchased a used vehicle from Al Serra after 2 weeks they called me and told me they messed up the paperwork and that I owed them an additional $2,2 I purchased a used vehicle from Al Serra after 2 weeks they called me and told me they messed up the paperwork and that I owed them an additional $2,266.00....now they are taking me to court. The paper states clearly what the out the door price was and they are trying to SUE me for their mistake - I talked with several managers and they are doing nothing - BEWARE of this dealership!!! More

Great Buying experience I was looking to take advantage of the Heavly discounted 2015 trucks, Erik Faulkner may my purchase very enjoyable ! I will be back for my next purcha I was looking to take advantage of the Heavly discounted 2015 trucks, Erik Faulkner may my purchase very enjoyable ! I will be back for my next purchase More

Service Representative and Manager disregarded my complaint Took my Volt in for repairs three times within three weeks for a lit service mode light. The first time they said I over filled the gas tank. I inf Took my Volt in for repairs three times within three weeks for a lit service mode light. The first time they said I over filled the gas tank. I informed them I didn't believe I did, but okay. Next time the said I over filled again. I stated they were incorrect, I only filled once since the last visit and I removed the gas nozzel without rounding up to the dollar amount. They inferred I was lying and based on stats I filled three tImes. I was angry and told the manager but I was wrong according to them. Two days later the light came on again without putting any gas in the vehicle. This time I guess they finally believed me, but I never drove the Volt again. After them having the car for four days, they took the car for a test drive on June 18th and the car was TOTALLED. If they had listened the first or second time, I would still have a vehicle. . More

worst service deptartment always! I have tried 3 times to have service done to my car, hoping my experience would be better. Not a chance, i would ever recommend them, EVER. I have tak I have tried 3 times to have service done to my car, hoping my experience would be better. Not a chance, i would ever recommend them, EVER. I have taken my dodge to a ford dealer service center multiple times for maintance and repairs, always great out come. Why cant al serra do this? More

Came in looking for a Toyota SUV. Trading in a Honda CRV 2002 low miles Very nice condition. Blue Book/ NADA value at lowest possible book value = $5000 Retail value was $9000. They offered me $3000 trad 2002 low miles Very nice condition. Blue Book/ NADA value at lowest possible book value = $5000 Retail value was $9000. They offered me $3000 trade in for one of the highest rated compact SUV's on the market. Laughed and walked out while youngster tried to tell me how he came up with the #. My father had the same experience with Serra and unfortunately they gave my old man a bath. Guaranteed they were gonna slap at least an $8000 price tag on the CRV. Look, i get car dealerships are legalized misrepresentation and deception. Just stick to your guns with these types and walk out the door if they can't even give you an honest price. Famous for their "only" price on vehicles then expect you do dicker and deal with them on the low ball fraud they try to pull on a trade in. Hypocrisy at its best. Erroll the salesman was pleasant and nice. More

I own a 2007 chevy suburban. It has 80000 miles, I bought an extended AUL warranty to cover the repairs about 2 years ago. Every time I bring the car to this dealership for service I get the worst experience an extended AUL warranty to cover the repairs about 2 years ago. Every time I bring the car to this dealership for service I get the worst experience. I had to bring the car three times so that they could finally fix the problem, I don't think their service team look thoroughly to find and fix the problem. I live about one mile away from this dealership, and I tell you I would never go there any more. There is no respect for the customer's time, and convenience. I think that any mediocre mechanic will do a better job than them. the only difference is that with a regular mechanic you get one on one explanation, and better understanding, and for sure, a smaller bill. If GM wants us to buy their cars, they should have better censorship of the local dealers that abuse the car owners. More

I brought a 2010 charger from Mr Leonard on Sept 6 2012. Mr Anthony Young made sure my windshield was fixed right away and answered all my questions. Thanks guys. Mr Anthony Young made sure my windshield was fixed right away and answered all my questions. Thanks guys. More

Had a 7:00 a.m. Tuesday morning service "appointment". Took over an hour to get "checked in" and they never got to my car to look at it until Friday afternoon(behind I guess). Once they l "appointment". Took over an hour to get "checked in" and they never got to my car to look at it until Friday afternoon(behind I guess). Once they looked at my car they were unable to determine why the service engine light comes on, or the gages stop working periodically. Really, there is no code stored from the service engine light? The automatic trunk release does not work and they could not figure out why, said they needed another $200 to "further diagnose" why the trunk release does not work. $350 to diagnose? I told them the low coolent light keeps coming on even though it is not low and there are no leaks. They filled the low coolent and said it was fine now (never checked the sensor so I am sure it is not fine). My car is a Cadillac XLR, and it is my second one. I used to have it serviced at a dealership that has been closed due to GM restructuring but I know that this specific car needs a mechanic that has had training in XLR due to the specialized electronics. This service plaza is a complete rip-off, they should have told me right up front that they did not have an XLR trained mechanic. They also should not have made a 7:00 a.m. appointment if they were not ready to look at the car that day. More

Called to inquire about an Oldsmobile Intrigue that was for sale. I simply requested pictures of the car that were not included in the online ad. I was told by the associate (Jennifer) they would be sent for sale. I simply requested pictures of the car that were not included in the online ad. I was told by the associate (Jennifer) they would be sent later that day. She never sent them and never called back. When I called later that day to follow up as to why she had not sent ANY pictures (I told her that cell phone pics would suffice). She rudely informed me that she was too busy to take any. I called the following morning and dealt with someone else and was told the car was sold. Apparently the right hand doesn't ever seem to know what the left hand is doing at this place. I would not trust these people to sell ice to igloos if their lives depended on it. The two people I dealt with were incredibly rude and negligent. More