Al Serra Auto Plaza (Used/Group)

We bought a truck there in January. Deal promised to mail a 2nd key it's almost March and still no key. This was written into the deal. Also waiting for them to fix a leaky window on th Deal promised to mail a 2nd key it's almost March and still no key. This was written into the deal. Also waiting for them to fix a leaky window on the truck. We are out of state, so need to take to another dealer for repairs. Do not recommend this dealer. We worked with Hudy. More

They took care of everything! Even worked with the warranty co.and got my engine replaced and kept in a vehicle till they were able to fix it ! So a big thank you to al sara ! esp Even worked with the warranty co.and got my engine replaced and kept in a vehicle till they were able to fix it ! So a big thank you to al sara ! especially Jackson groat! And the mechanics that fixed it ! It's like new! More

My son bought a car a year ago with the as is box checked, handed Al Serra $14,000 cash. Stopped running the next day. They took a look and confirmed it needed a new engine. Told us to pound sand. Yo checked, handed Al Serra $14,000 cash. Stopped running the next day. They took a look and confirmed it needed a new engine. Told us to pound sand. You haven’t lived until you see your kid get screwed out of $14,000 . Enjoy your castle Al Serra! The car just sits there dead. More

I buy a car drove it for 68 days had mechanical issues within 18 days now after having it for 68 days made 1 payment and will never do business with them again. They should b ashamed to sale a car with a within 18 days now after having it for 68 days made 1 payment and will never do business with them again. They should b ashamed to sale a car with a bad engine that was only good foe 68 days bad sale More

I bought a 2017 equinox WITH a $2000. 00 warranty that covers nothing I brought my car back for service for !I brought it in because the blower motor was not working all the time,they upda 00 warranty that covers nothing I brought my car back for service for !I brought it in because the blower motor was not working all the time,they updated some module for $200.00 ! Not covered! So then they tell me I needed a new blower motor for $850.00 not covered! I could’ve replaced myself in 15 minutes but I already paid $200.00 for a fix that didn’t fix it ! But then they told me I need front end control arms and front end alignment! For like another few hundred dollars! My car has 6600.00 miles on it! I took it to tuffy muffler for for a resonator problem and they inspected the car ,didn’t need control arms! After that I bought new tires at Bell tire and they put it on there machine to see if it needed a front end alignment and guess what? It didn’t! xxxxing Ale Sara dealership is a joke ! They don’t car about you or your car that you bought from them! I feel like they are crooks! I have more stories too ! Never going back again! Go somewhere else! I won’t go back for a new car or even a oil change! More

They would not negotiate - at all - on price. They said due to low mileage. When I left the lot I saw the odometer didn’t work anyway. I have no idea how many mikes are on that car. I contacted d They said due to low mileage. When I left the lot I saw the odometer didn’t work anyway. I have no idea how many mikes are on that car. I contacted department of transportation who contacted Secretary of State as fraud. More

I received a very quick response from Jenn Hawk and although I ended up not going further with my inquiry I would have been very comfortable doing business here although I ended up not going further with my inquiry I would have been very comfortable doing business here More

Ordered a 2023 Subaru Crosstrex Sport in June 2022 was a good experience agreed on the price with my trade but when the car came in October I got a call the day before I was going to pick it up asking me fo good experience agreed on the price with my trade but when the car came in October I got a call the day before I was going to pick it up asking me for additional 3K I said not going to happen after going back and forth we came to an agreed amount. I understand inflation it effects us all but not to disclose this when I ordered the car not right. The salesman when ordering the car was very knowledgeable but so was I with the internet and my research I knew what the answers were before asking questions and there were no red flags from the salesman. With knowledge is power so when ordering a car no matter what make or model ask right up front if there's going to be an additional fee when the car comes in don't be blindsided. Would of given 5 stars but for that one glitch. More