Affinity RV Service, Sales & Rentals

Very helpful and friendly service from beginning to end! We can't wait to get our new trailer on the road. We can't wait to get our new trailer on the road. More

Worst Dealership ever. Sales people were nice while they ripped me off. Service is terrible. They sold me a new RV that was damaged without telling me, took over sixty d Sales people were nice while they ripped me off. Service is terrible. They sold me a new RV that was damaged without telling me, took over sixty days to register it and then cheated me out of registration fees. When you make a service appointment it’s just to drop of your vehicle for the weeks or months they keep it for service, More

Absolute scammers service dept made a purchase from me and now refuse to pay the shipper and now refuse to pay the shipper More

Horrible experience so far. Had a blowout 3 miles from dealership after purchasing my travel trailer. Took it right back for service due to tire ripped break lines out. Slider s Had a blowout 3 miles from dealership after purchasing my travel trailer. Took it right back for service due to tire ripped break lines out. Slider stopped working on first outing. Can’t get anyone to answer phone or call me back to schedule service. They are great until you leave the dealership then they wrote you off. More

Prescott location service department has no customer service and the 'owner' lied on google reviews by stating that the advisor told me 'mark our service visor explained if, you could bring it in we wou service and the 'owner' lied on google reviews by stating that the advisor told me 'mark our service visor explained if, you could bring it in we would be more than happy to take a look at it and see' when what I was really told was 'I don't know how much more clear I can make it there is nothing we can do' when my rv almost caught on fire due to faulty installation of a sway bar bracket. More

I wish I could give 0 stars. We bought a brand new trailer through Affinity and it has been a disaster since we signed the papers! They do not honor their word and can't keep any We bought a brand new trailer through Affinity and it has been a disaster since we signed the papers! They do not honor their word and can't keep any service people on staff. They can't honor the warranty on a trailer they sold us! This store should be shut down. -Jenny More

Affinity RV Service in Prescott Valley AZ gave me a hard time, the run around, and flat out LIED regarding recall work that needed to be preformed on my Grand Design. We spoke a number of times from calls time, the run around, and flat out LIED regarding recall work that needed to be preformed on my Grand Design. We spoke a number of times from calls that I originated, not them returning calls as promised. Obviously I will have to go elsewhere to get my work done. More

Same as other reviewers. Service Department is horrible. Bought our travel trailer from this dealership. I have been trying to get a recall item replaced for almost 9 months Service Department is horrible. Bought our travel trailer from this dealership. I have been trying to get a recall item replaced for almost 9 months now and no one will call me back or email. I definitely will be looking at a different dealership for any other service items needed. More

When you make an appointment the date of your appointment is not the day they will work on it. That’s the date your RV is accepted onto the lot to await service. It can sit there indefinitely as did mine. is not the day they will work on it. That’s the date your RV is accepted onto the lot to await service. It can sit there indefinitely as did mine. After six weeks I made numerous phone calls and was assured that it was being worked on. To make sure I went to the lot and it was still stored in the same spot. They lied to me it was not being worked on. After two months and numerous phone calls and talking to the service department in person they began working on it. Hey we’re only able to attend to one item that I wanted serviced out of four. It went back to the lot in storage and subsequently I picked it up took it home and am considering another dealership. More