Advantage Toyota Valley Stream - Service Center

Since you keep sending me this survey, I’ll let you know the truth. In the past, I had Celine as the service rep. She was efficient and very good at her job. How that my 2 yrs complementary service is up, t the truth. In the past, I had Celine as the service rep. She was efficient and very good at her job. How that my 2 yrs complementary service is up, they kept me there 2 1/2 hrs just to rotate my tires like I don’t have anything else to do with me day, despite me having an appt. When I went to inquire about my vehicle after the long wait and was told I need wipers, brakes and rotors. My car had less than 15,000 miles and it’s 2 1/2 yrs old. When I told them I don’t have time and needed to leave, he had me sit back down and called me back 5 mins later to tell me oh he had the wrong car and there’s nothing wrong with my car. What if I told him go ahead and do the work? I’m sure he would gladly charge me the extra $1,000 for it even though it didn’t need any of that work and it was the wrong car he was looking at. Sad and disappointing. More

Oil Was Spilled In My Engine,Causing Burning Odor,And Left A Nasty Mess On My Garage Floors,Still Cleaning Oil Drips Today.Wont Visit Again Left A Nasty Mess On My Garage Floors,Still Cleaning Oil Drips Today.Wont Visit Again More

Andy Zollinger is the best. He’s honest and fair. I’ve been dealing with him for years and he is the reason that I continue to buy my cars from Advantage. He’s honest and fair. I’ve been dealing with him for years and he is the reason that I continue to buy my cars from Advantage. More

Very good! ! Professional team…I’m really happy with your service and dedication… thank for your time! ! Professional team…I’m really happy with your service and dedication… thank for your time! More

C.Williams was very helpful in making the purchase of my new car go smoothly - ordered the car on Friday and the car was available on Monday! new car go smoothly - ordered the car on Friday and the car was available on Monday! More

It was a pleasure dealing with the service manager. Waiting area is nice. Best part is photos from the multipoint inspection. Shows tou what you can’t see. Waiting area is nice. Best part is photos from the multipoint inspection. Shows tou what you can’t see. More

Very impressive Service Department of Advantage Toyota, Valley Stream, NY 11580 where you get attention, sorting out solutions of problems of your vehicle and quick service. All tributes to the team & thei Valley Stream, NY 11580 where you get attention, sorting out solutions of problems of your vehicle and quick service. All tributes to the team & their manager. The hospitality is amazing !! I will give them 10/10. 🏆🏆🏆 More

$300 to change a cabin and engine filter that is $50 at AutoZone with free installation. Upselling before the car is looked at by a “tech”. Then informed that a brake job would cost $2000 for all 4 pad AutoZone with free installation. Upselling before the car is looked at by a “tech”. Then informed that a brake job would cost $2000 for all 4 pads, front rotors and flush. Local mechanic charged $750 for the same service with Toyota OEM parts or $900 for pads and rotors of higher quality ratings that they showed me the data as to where that extra $150 went. This service center is a Stealership. More

I have nothing but praises to say about Margie Bonel and Xavier Ascencio. They both are amazing examples of the type of customer service that Toyota gives to their customers by always going above and beyon Xavier Ascencio. They both are amazing examples of the type of customer service that Toyota gives to their customers by always going above and beyond to make me comfortable with the process and that my vehicle is always in capable hands. I will always recommend this location to family and friends. Keep up the good work. More

Good customer and car service. James was very fast and knowledgeable about the service my car needed and the future of further services for my car. James was very fast and knowledgeable about the service my car needed and the future of further services for my car. More