Advantage Chevrolet of Hodgkins - Service Center

Great service and friendly staff and kept me updated and my waiting time less than I expected. my waiting time less than I expected. More

The sales service and business departments were excellent. Completely satisfied with the new purchase Silverado 1500 and installation of add-ons by the service department and reasonable price overa excellent. Completely satisfied with the new purchase Silverado 1500 and installation of add-ons by the service department and reasonable price overall. More

I am outraged by the way I was treated by my service advisor, Carolina, during my recent visit. What should have been a straightforward repair turned into one of the most frustrating and disrespectful d advisor, Carolina, during my recent visit. What should have been a straightforward repair turned into one of the most frustrating and disrespectful dealership experiences I have ever had. I brought in my 2016 Chevy Trax for an oil pan replacement after a drain bolt extraction attempt. I supplied the oil, filter, and a brand new drain bolt yet I was still charged for the very same parts I provided, except the oil. That is dishonest and unacceptable. Then I was quoted $1600 for the repair. Let’s call this what it is: price gouging. This is not a high performance Corvette or Camaro, it is an economy SUV. Charging over $200 per hour for labor on a basic Trax repair is absurd and insulting to any customer’s intelligence. As bad as the pricing was, the attitude was worse. After speaking with Carolina twice over the phone, I called a third time to ask about the warranty on the parts. Another employee answered and announced, “Patryk Kane is on the phone.” Carolina could then be heard in the background saying, “again?” That one word was dripping with disdain. It was rude, dismissive, and unprofessional. I should not be mocked or criticized for asking questions about a repair order that is just shy of $2000. The lack of respect and professionalism displayed by Carolina is appalling. Chevy claims to stand for customer trust and quality service, but my experience was the exact opposite. Between the inflated charges and the blatant disrespect, I left feeling humiliated and taken advantage of. I will never recommend this dealership to anyone, and I expect the service manager to contact me immediately to address both the pricing practices and the unprofessional conduct of the service staff. More

The service team was very professional. Answered all of my questions, even sending me a video of my inspection. The service team gave me an estimate time it may take for inspection and was Answered all of my questions, even sending me a video of my inspection. The service team gave me an estimate time it may take for inspection and was done the inspection was completed before that eta. More

Took extremely long for maintenance, and was asked if I wanted my car washed and I said yes, waited another hour and a half finally get my car back and it wasn't even washed! wanted my car washed and I said yes, waited another hour and a half finally get my car back and it wasn't even washed! More

The staff at Advantage Chevrolet in Hodgkins are always so helpful. Every visit no problems. I thank them for making my visits easy. Thank you! so helpful. Every visit no problems. I thank them for making my visits easy. Thank you! More

Your dealership has a great location, flexible hours and is Top Notch because of all your employees and service they provide especially Owen Suarez. Every time I am blessedblessed to have Owen Suarez handle is Top Notch because of all your employees and service they provide especially Owen Suarez. Every time I am blessedblessed to have Owen Suarez handle my service, I am treated like a Gold Star Customer. I can't say enough wonderful compliments about him. One time I came and he wasn't there it was semi okay. 3 1/2 hour wait with No Updates. I was so super relieved and excited to see him at this last appointment. God Bless Owen ... He's what great looks like 🥇 More