Acura of Tempe

When I pulled up arepresentative immediately addressed me in a frendly manner, acknowledged my appointment and let me know that Tina would soon be with me. Tina clearly explained the service to be provided a in a frendly manner, acknowledged my appointment and let me know that Tina would soon be with me. Tina clearly explained the service to be provided and its cost. We discussed the time it would take to complete the tasks and she kept me informed of the progress. When the service was completed we reveiwed the findings and discussed future service. Tina was pleasant and attentive. More

I really appreciated my service advisor, Todd, sitting down with me and explaining the work that was required and completed to my 2004 Acura. When I came to pick up the car from your facility, the car wa down with me and explaining the work that was required and completed to my 2004 Acura. When I came to pick up the car from your facility, the car was washed and cleaned up, ready for my wife and I to use that evening to go out to celebrate our 31st wedding anniversary! That was really nice! I have owned this vehicle since 2006 and have needed to bring it to your service department on several occasions. I never had a bad experience unlike when I use to own american made vehicles! When I get ready to purchase my next vehicle I will most likely purchase it from Acura of Tempe! Thanks for caring and taking pride in what you all do! Dale Sykes More

Nice folks to work with. We didin't feel any undo pressure to buy and the back and forth negotiations that went into establishing a mutually acceptable price were very professionally handled. While pressure to buy and the back and forth negotiations that went into establishing a mutually acceptable price were very professionally handled. While the folks at North Scottsdale were very nice and took considerable time showing us the MDX (we had never even sat in one before, they were not willing budge much on their price and therefore the experience of negotiation felt less friendly. It was "take it or leave it," so I was happy to be dealing with you at Acura of Tempe. We never did get out to Acura of Peoria to check on their deal because the gentlemen we dealt with at Tempe were very nice - we actually had fun - and the deal was fair. We certainly will direct business your way. More

I have bought 2 cars from this dealership and had my car in for scheduled maintenance and always had a terrific experience. Whenever I show up there, I am always greeted warmly, by name, and that is so ref in for scheduled maintenance and always had a terrific experience. Whenever I show up there, I am always greeted warmly, by name, and that is so refreshing. Not since I lived in Texas have I had such hospitality. The service department is great too--they are always suggesting ways for me to save money on service, and in these days of people reaching into your pocket for everything, I find the service here extraordinary. More

All went very, very well----- SUPER dealership! Went All went very, very well----- SUPER dealership! Went looking for a new Acura TL and found 4 to choose from with the options we wanted. Patrick o All went very, very well----- SUPER dealership! Went looking for a new Acura TL and found 4 to choose from with the options we wanted. Patrick of sales, was very helpful and patient allowing us to test drive 3 different cars, some more than once. His knowledge of the vehicles was excellent. Also this dealer does not stack on excessive "extras" as most other do. In the end we made a deal that was unbeatable anywhere. The car was prepared for delivery with great dispatch and we were on our way back home. Great place to do business. More

It was a pleasure working with Lisa and the entire staff at Accura. We did a considerable amount of research prior to deciding on the TSX wagon so were prepared with questions and a consumer reports cost sh at Accura. We did a considerable amount of research prior to deciding on the TSX wagon so were prepared with questions and a consumer reports cost sheet. Lisa answered all of our concerns with in depth knowledge. This was the best car purchasing experience that anyone in our family has ever had in a life time of buying cars. In adition, Lisa was able to locate the exact car that I wanted even during the disruption in Japan. She realized that while I would have taken a different color I really wanted my white wagon and went above and beyond to make sure that I had my dream car. Thanks for making this such a great exoerience. We intend as a result to use your service crew and hope that they are as terrific as the sales group. More

My complete experience with this dealership has been great! From when I purchased the vehicle in 2005 to the service that I have received during my normal maintenance appointments. Todd has been very great! From when I purchased the vehicle in 2005 to the service that I have received during my normal maintenance appointments. Todd has been very informative and looks out for my well being with the car. He takes his time to explain all options and reasons behind everything that is done and needs to be done. Thank you very much! You have my trust. More

This was the worst car buying experience we have had in the past 20 years. We started out by going to the dealer and test driving a TSX and a TL. We preferred the TL and asked for an estimate on a three the past 20 years. We started out by going to the dealer and test driving a TSX and a TL. We preferred the TL and asked for an estimate on a three year lease. The sales rep came back with something around $400 a month on the base model. We then left to consider that and other estimates on other vehicles. Later that day, we saw that Acura was offering leases for $339 for the vehicle. (strike one) I sent the sales rep an email asking about the special and how much more upgrading to the model that had the features we wanted would cost. The response indicated that adding $3000 upgrade would up the rate by 33%. Simply ridiculous. (strike two) I responded asking for confirmation and pointing out that the increase didn’t seem to take into consideration any capitalization of the vehicle. His response was that they didn’t know we would put down any money and lowered the estimate by about $30. Even more ridiculous. We stopped back at the dealer to give them one more chance and explained that we would trade in our Infiniti. After 20 minutes, the salesman came back and said our trade was worth $21K and since our lease buyout was $25K, we were underwater. Before going to the dealer, we had checked Kelly Blue Book online and found that the vehicle in “Fair” condition was worth $23K, and Excellent Condition (which ours was using the Kelly rating system) was worth $26K. (strike three) This dealer, over the course of a week, displayed the worst traits of the industry; high ball prices, low ball trade-ins and don’t give customer’s available benefits. They apparently assume their patrons do not do any research and, therefore, are “easy pickings” for good profits. I will never go back to this dealer and will spread the word about their shoddy practices to everyone I know. They suck. More

Dana has surpassed my expectations once again. I have been coming there for three years and her level of customer service continues to blow me away. Friendly, sincere, quick to find the answer if she doe been coming there for three years and her level of customer service continues to blow me away. Friendly, sincere, quick to find the answer if she doesn't know it. I love coming to Acura of Tempe!! Thank you so much Dana!! More

At greeting time, both employees were enthusiastic and attentive to my car's needs. They are a credit to your dealership and Acura international. The service was completed in a timely fashion and details attentive to my car's needs. They are a credit to your dealership and Acura international. The service was completed in a timely fashion and details were explained well. These individuals represent the heart of Acura. I have never experienced such great service from a dealership as yours. More