Acura of Sherman Oaks

I sent an inquiry about a car through their website. I received a reply back from Frank Kim (no issues with him, since it's clear he was simply following company protocol) asking me to come into the dea I received a reply back from Frank Kim (no issues with him, since it's clear he was simply following company protocol) asking me to come into the dealership in person. I replied back asking for a lease quote over email as there was "no sense in wasting anyone's time having my come into the dealership if we're too far apart on price to actually make a deal work." At this point Demetrio Miller the Sales Manager jumped in and doubled down on getting me to physically come into the dealership saying that: "I see your [sic] one of our neighbors and the best pricing will be provided store. I will also offer specials for customers like yourself in our primary marketing area." I replied back once again explaining that it wasn't an issue of distance, but of time, and what would happen if even their "best pricing" still wasn't good enough for me to pull the trigger? Would they be compensating me for the time I wasted by coming into their dealership when they could have simply emailed me a quote? Frank replied back: "If you feel that our offer is not good enough for you to pull the trigger, you will at least know what our best offer is." To which I plainly pointed out that "right, or you could just give me your best offer now, over email, and that way I would also know what your best offer is without potentially wasting my time." Apparently sales manager Demetrio takes issue with people calling out their B.S. through the application of simple logic because the next reply I received from him said this: "We will not be compensating you for your time. In fact would like to wish you a great day and much luck with your search for a vehicle. I don't appreciate the way you spoke to me or my salesman." I don't appreciate my time being wasted. They could have simply said in their second reply that they do not provide quotes outside of the four walls of their dealership and I would have moved on with my day. To be safe on the off chance that Demetrio was acting outside of standard practice and this wasn't a top down policy, I forwarded his email to the Acura of Sherman Oaks GM - Drew Holbrook. As I'm sure you can guess from the fact that I've gone ahead and written this review, I never heard back from him. Meaning the customer service I received is to be expected as that treatment is business as usual at Acura of Sherman Oaks. This is a Lithia Motors dealership so I've now gone so far as to cross check the Lithia website before sending any other dealer website inquiries to make sure I don't reach out to any of their other dealerships by mistake. More

We had the most wonderful experience with Frank Kim! He was patient, informative, clear, answered all our questions, listened to our concerns as a retired couple with a set budget, worked hard to get u He was patient, informative, clear, answered all our questions, listened to our concerns as a retired couple with a set budget, worked hard to get us a great deal, and most of all, he was one of the kindest, most professional, and extremely courteous salesmen we have ever encountered. Demetrio Miller was the added bonus that helped us walk away with the cutest Turbo Beetle ever for an amazing deal! We very much appreciate Frank and Demetrio for the great service! More

I'll be honest, I had the best experience (gave 5 star review) purchasing a car here and that was followed up by the worst experience of my life. When I purchased the car I paid in full by check. Luigi sa review) purchasing a car here and that was followed up by the worst experience of my life. When I purchased the car I paid in full by check. Luigi said fine no problem it will clear in a few days and we will call you to pick it up. That was Sat June 15. Today is Friday June 21 and they still haven't release the car saying the funds haven't cleared the bank yet. I called the bank today and they said the funds were cleared and released on Monday June 17!!! So why the lies and deceptions? I request to be contacted. More

I would recommend that you go else were to buy a car,I bought a 2018 Kia stinger from this place and the first red flag that I should’ve paid attention to was the advertisement they listed the car for 28, bought a 2018 Kia stinger from this place and the first red flag that I should’ve paid attention to was the advertisement they listed the car for 28,500$ went inside and said the car was not listed for the price and was over 29,000$ but out the door price was over 48,000$ all xx add ons that made no sense. Second red flag was that when I brought up that the break rooters looked like they had heat spots and warping they said that it was okay to drive. Then I drive the car home and after I drove it 150 miles a check engine light comes on and they want nothing to do with it and sends me to a different dealership and no one is willing to help after I bought a 35,000$ car, don’t waste your time at this place save yourself the headache and just go somewhere else. The car has multiple miss fires and multiple stored codes as well as a possible gas leak according to Lexus of Valencia, this is just lack of inspection and service. More

The staff here are truly amazing. Special shout out to Frank Kim. He was great. During the buying process he made sure all questions and concerns were answered and provided drinks and Special shout out to Frank Kim. He was great. During the buying process he made sure all questions and concerns were answered and provided drinks and snacks. The best part was the big red ribbon he put on top of the car after we bought it. You don't see that kind of attention to service now days. Luigi was awesome too. More

Such a great experience at this Acura dealership in Sherman Oaks. From the beginning process until purchase, the salesman, Mr. Frank Kim, and the Sales Manager, Demetrio Miller were more than patient a Sherman Oaks. From the beginning process until purchase, the salesman, Mr. Frank Kim, and the Sales Manager, Demetrio Miller were more than patient and supportive. As a senior citizen, I highly appreciate when salesman and managers show great patience for my million and one questions. Mr. Miller was flexible (got a great price), very smart, and so kind to me and my husband. I checked the sticker prices in Acura of Thousand Oaks and Acura of Cerritos. I found this dealership in Sherman Oaks to offer the absolute best prices. I highly recommend this dealership without reservation. The Acura RDX is an amazing car. I am more than happy with my choice of car and dealership. More

SCAM ARTISTS. Warning - do not even bother to go into this dealership. The salespeople are pushy and LIARS. They tried to scam me out of thousands for my 2021 MDX Warning - do not even bother to go into this dealership. The salespeople are pushy and LIARS. They tried to scam me out of thousands for my 2021 MDX - saying I would need to pay $3500 for an end-of-lease "safety inspection" - to buy my own car. That, along with a $4500 warranty, $450 in fees, $1500 in "lifetime oli" and other bogus charges. I walked out and I'm buying my car directly from Acura Financial - never again will I ever go into this dealership, and neither should you! More

A lot of incompetence employees and managers at this place. They lie to you and make excuses. place. They lie to you and make excuses. More

Absolutely amazing! Selena in sales was the most amazing salesperson I’ve ever worked with. Smart, quick, transparent and worked hard to get me a solid price for my truc Selena in sales was the most amazing salesperson I’ve ever worked with. Smart, quick, transparent and worked hard to get me a solid price for my truck. Dealership is one of the best in the business. Thank you for a quick flawless transaction, you guys rock. More

A complete disaster in every way. If you go to Acura of Sherman Oaks for any reason, you will only find regrets. The very worst car dealer nightmare in every way. Please read revi If you go to Acura of Sherman Oaks for any reason, you will only find regrets. The very worst car dealer nightmare in every way. Please read reviews here and at other review websites. 1) Extensive bait and switch advertising with fake prices on all new and all used cars. All the worst sales practices of a stereotype used car dealer to an absolute extreme level of con artist scams. Over $10,000 of junk upsell fees on a used car! If you see a car for $30,000 advertised, it is impossible to buy it at Acura of Sherman Oaks for less than $40,000. You will only learn about that at the very last stage of your process, just before you pay for the car -and after you have spent hours with the sales person having conversations about the fake advertised price. 2) Long list of junk fees for additional cost items that are not advertised on the website, including things that were never done and things that were done three years ago when the vehicle was sold by another dealer. Very expensive Permaplate wax package is mandatory, for thousands of dollars. Specific upcharge items for thousands of dollars were named " security labels" and "scratch protection clear decals" and "tracking system" with the claim that Acura of Sherman Oaks installed all of the extra items to prepare the vehicle. Upon closer visual inspection, it was obvious that wear and tear and scratches were visible from the previous owner and all security stickers and tracking system were old, paid for years ago by the PREVIOUS owner. Outright FRAUD. 3) Used vehicles with severe defects are sold with a fake "Lithia" 60 day warranty. The Sales Manager subsequently informed me that all warranty promises on the signed contract are immediately void once the buyer drives off the lot. So to get warranty coverage to be in effect, you must buy the car and then leave it there to have them perform inspection, diagnosis, and repair - after you pay for the vehicle. Then you have no vehicle, and the repairs will be denied. 4) Extensive failures in documentation process, especially with processing of DMV registration and title paperwork. Endless errors with incorrect data on everything including the loan documents. 5) All communication with external email or text messages is from many fake software robots that generate written replies that are obviously not human, but pretend to be real people with names and photos taken from stock photo thumbnails. Don't bother to send voicemail, text, or email to anyone there. All the names are FAKE NAMES. A sales manager explained that Lithia dealers do this to screen all incoming external contact events with robotic software, so that only contact from buyers with urgent needs to purchase a vehicle will ever receive a human reply. 6) No response from anyone at Acura or Lithia to customer telephone voicemail or email communications. All messages are ignored, even when Lithia Cares contact website is used to ask for help. 7) All Sales and Finance staff have been terminated at Acura of Sherman Oaks. Business may be in transition to new owners or possibly going out of business. 8) When challenged to explain the extensive bait and switch schemes, the website fake price advertising fraud, and misleading warranty tricks, a senior sales person defended their practices by saying that : "We use all the same tricks that you will experience at any dealer in southern California. So you cannot escape the $10,000 hidden upcharge package no matter where you buy a car. So you may as well just buy one here at Acura of Sherman Oaks, at the hidden higher price" The only honest person I talked to at this Acura dealer was Darin Sanders in the service department. Everyone else told lies every time they talked to me. More