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Acura of Sherman Oaks

Los Angeles, CA

3.4
72 Reviews

5230 Van Nuys Blvd

Los Angeles, CA

91401

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72 Reviews of Acura of Sherman Oaks

October 11, 2024

I'm so happy with this auto dealer, because they did whatever to qualify me.... More

by jolesaldana7434140
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cruz
Oct 11, 2024 -

Acura of Sherman Oaks responded

It was our pleasure to get you into your new ride! Thanks for the five-star review, and we hope to serve you again at Acura of Sherman Oaks!

August 28, 2024

I sent an inquiry about a car through their website. I received a reply back from Frank Kim (no issues with him, since it's clear he was simply following company protocol) asking me to come into the dea More

by Lenny
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Demetrio Miller, Frank Kim, Drew Holbrook
Aug 29, 2024 -

Acura of Sherman Oaks responded

Hello, we strive for transparent and respectful communication, so it's disappointing that this was not your experience. Your time is valuable, and we want to respect that. Please reach out to me again so we can discuss this further, thank you. Drew Holbrook - General Manager - drewholbrook@lithia.com

August 03, 2024

We had the most wonderful experience with Frank Kim! He was patient, informative, clear, answered all our questions, listened to our concerns as a retired couple with a set budget, worked hard to get u More

by Suzey
Recommend Dealer
Yes
Employees Worked With
Frank Kim, Demetrio Miller
Aug 05, 2024 -

Acura of Sherman Oaks responded

Suzey, we're so happy to hear Frank and Demetrio provided such exceptional customer service at Acura of Sherman Oaks! Enjoy your new Turbo Beetle and thank you for the kind words!

June 21, 2024

I'll be honest, I had the best experience (gave 5 star review) purchasing a car here and that was followed up by the worst experience of my life. When I purchased the car I paid in full by check. Luigi sa More

by ron matsuda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Frank Kim (5 stars), His supervisors (0 stars)
Jun 25, 2024 -

Acura of Sherman Oaks responded

Hello Ron, Thank you for bringing this to my attention. Our goal is to provide our customers with an efficient line of communication. It is regrettable to hear we did not meet that standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly and regain your trust. Contact me at your earliest convenience at the contact provided below. Demetrio Miller - Sales Manager - demetriomiller@lithia.com

Jun 26, 2024 -

ron matsuda responded

Got approval from the general manager to release the car to me on Saturday June 22.

June 19, 2024

I would recommend that you go else were to buy a car,I bought a 2018 Kia stinger from this place and the first red flag that I should’ve paid attention to was the advertisement they listed the car for 28, More

by Cristopher B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Demitrio
Jun 21, 2024 -

Acura of Sherman Oaks responded

Cristopher, I'm really sorry to hear about your experience. I'd like the opportunity to address these issues directly. Please reach out when you have a moment, thank you. Demetrio Miller - Sales Manager - demetriomiller@lithia.com

June 16, 2024

The staff here are truly amazing. Special shout out to Frank Kim. He was great. During the buying process he made sure all questions and concerns were answered and provided drinks and More

by ron matsuda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Kim (5 stars), Luigi (5 stars)
Jun 17, 2024 -

Acura of Sherman Oaks responded

Thank you for the wonderful review, Ron! We're delighted to hear that Frank and Luigi made your experience at Acura of Sherman Oaks special, right down to the big red ribbon. Enjoy your new car!

June 04, 2024

Such a great experience at this Acura dealership in Sherman Oaks. From the beginning process until purchase, the salesman, Mr. Frank Kim, and the Sales Manager, Demetrio Miller were more than patient a More

by caryntomer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Demetrio Miller and Frank Kim
Jun 04, 2024 -

Acura of Sherman Oaks responded

Thank you so much for the kind words about Frank and Demetrio! It's wonderful knowing our team could assist with all your questions and offer the best prices around. Enjoy your new RDX!

May 03, 2024

SCAM ARTISTS. Warning - do not even bother to go into this dealership. The salespeople are pushy and LIARS. They tried to scam me out of thousands for my 2021 MDX More

by jpb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Guy Didn't provide a Business Card
May 06, 2024 -

Acura of Sherman Oaks responded

We're sorry to hear about your experience. We strive for transparency and honesty in all our dealings and it sounds like there may have been some miscommunication or misunderstanding regarding the end-of-lease process and associated costs. If you'd be willing, we would appreciate the opportunity to discuss this with you further, thank you. Demetrio Miller - Sales Manager - demetriomiller@lithia.com

April 04, 2024

A lot of incompetence employees and managers at this place. They lie to you and make excuses. More

by outline.ritzy-0u
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Demetrio
Apr 05, 2024 -

Acura of Sherman Oaks responded

I'm very sorry you feel this way about our sales team. I'd be happy to speak with you further in an effort to address this properly, thank you. Drew Holbrook - General Manager - drewholbrook@lithia.com

April 03, 2024

Absolutely amazing! Selena in sales was the most amazing salesperson I’ve ever worked with. Smart, quick, transparent and worked hard to get me a solid price for my truc More

by Michael900rr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Selena
Apr 04, 2024 -

Acura of Sherman Oaks responded

Congrats on your truck, Michael! We truly appreciate this wonderful review and the shout-out to Selena. If you need anything else, please feel free to reach out!

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