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Acura of Sherman Oaks

Los Angeles, CA

4.2
101 Reviews
Call Dealership (818) 722-7550

5230 Van Nuys Blvd

Los Angeles, CA

91401

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101 Reviews of Acura of Sherman Oaks

April 18, 2025

Jasmin Jackson is an excellent sales associate. Our purchase experience was flawless. No pushy salesman More

by luna_divina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jasmin Jackson
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Apr 18, 2025 -

Acura of Sherman Oaks responded

Thank you so much for the kind words, and congrats on your purchase! We hope to see you again at Acura of Sherman Oaks in the future!

April 17, 2025

Easy to work with and I love that there is no pressuring customers to buy. More

by v_chim88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrell
Report | Print
Apr 17, 2025 -

Acura of Sherman Oaks responded

We always strive to offer a comfortable buying experience at Acura of Sherman Oaks. Thanks for taking the time to share your positive review!

April 12, 2025

Excellent customer service with Artur. Fast service, reasonable price. Same day approval. Very good dealership. More

by simongrigorjan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Artur sales department
Report | Print
Apr 14, 2025 -

Acura of Sherman Oaks responded

Thanks for the awesome review of your sales experience at Acura of Sherman Oaks! We enjoyed working with you to get the right deal!

April 05, 2025

Wonderful team from sales manager to sales associate to the finance team. Efficient and straight forward. More

by fred.li
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eduard A
Report | Print
Apr 07, 2025 -

Acura of Sherman Oaks responded

Fred, we're delighted to hear that you had a seamless experience with our team at Acura of Sherman Oaks. Thank you for the five-star review!

March 29, 2025

The dealership was very nice and happy to answer all of my questions. Very happy with my car! More

by NA
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ernest
Report | Print
Mar 31, 2025 -

Acura of Sherman Oaks responded

We're very happy to hear it! Thank you for the opportunity to gain your business. It was our pleasure to provide you friendly, informative guidance while helping you find your perfect vehicle match. Travel safely, enjoy the road, and come back to see us again sometime here at Acura of Sherman Oaks.

March 24, 2025

They lie, upsell, think you don’t know the laws. Sold me a lemon, never registered it properly, never got me my title, hung up on me when I called them on their xx. I am being forced to sue them to More

by MarthaLovesNissans
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Raffi Ohanian, Arman Boghozian, Frank Suarez
Report | Print
Mar 25, 2025 -

Acura of Sherman Oaks responded

Hello, it's unfortunate that you're experiencing issues with your vehicle. The DMV paperwork was filled out properly on our end. If you'd like to discuss this further, please reach out to me directly, thank you. Tony Sassadyan - Sales Manager - andraniksassadyan@lithia.com

Mar 25, 2025 -

MarthaLovesNissans responded

Due to your attitude and run around, paired with your team admitting fault as well as offering compensation which you revoked before hanging up on me I would never speak with you again. You are not a good customer service individual, are very rude and condescending and I do not think anyone should do business with someone like you, sir. Reply all you want - your dealership used illegal tactics to try to sell me a car which they took back when I mentioned reporting you to the state and federal authorities for breaking actual laws. Like not honoring advertised prices without add ons you refused to remove without me threatening to report you. I still have all of the advertisements posted of my car before I purchased it and emails saying that the adding ABOVE the advertised price were nonnegotiable - which is not legal, sir. Your dealership is BEYOND shady and unethical and I believe I will be reaching out to the authorities about those illegal selling practices as I have recordings and detailed records of my exchanges with your sales people that were BLATANTLY against regulations set to protect consumers. You should be put out of business and I will do my best to help with that with the truth about how you treat customers who give you $20,000 even after you tried to scam them and took it back when threatened to be held accountable. Disgusting. I’m sorry for you you tried to screw over the wrong person as I will not let this go and explore all of my legal options.

March 19, 2025

Successful business. Good attitude. Waiting for too long for a transaction, however. Good car. Thanks. More

by gzw13700
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eduard Aivazov, Tony Sassadyan
Report | Print
Mar 20, 2025 -

Acura of Sherman Oaks responded

Thank you for your feedback! We're glad you're satisfied with the car and had a positive experience at Acura of Sherman Oaks. We appreciate your patience during the transaction process and are always looking to improve wait times. Safe driving ahead!

March 13, 2025

The service was fast, efficient friendly and professional. I’m happy with the car and the customer service. More

by LusineShak
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nelson Musheghyants
Report | Print
Mar 14, 2025 -

Acura of Sherman Oaks responded

Congrats on your purchase, and thanks for choosing Acura of Sherman Oaks! We enjoyed working with you!

March 12, 2025

Process was time consuming but they helped us the best we ever thought, it was amazing doing business here. More

by Jocelyn gutierrez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Mar 13, 2025 -

Acura of Sherman Oaks responded

Jocelyn, it was our pleasure to make your experience amazing despite the time it took. We appreciate your patience and hope to see you again at Acura of Sherman Oaks!

March 06, 2025

I must say, the customer service I received was truly outstanding. From the moment I walked in, I was greeted warmly by the staff, who made me feel welcome and valued. More

by Julio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darin Sanders, Andrew Granitz, Frank Suarez, Jose Cruz
Report | Print
Mar 07, 2025 -

Acura of Sherman Oaks responded

Julio, it was our pleasure to make you feel welcome and valued at Acura of Sherman Oaks. Thank you for sharing your experience with us!

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