Acura of Sherman Oaks

Highly pleased with Ernesto and his great customer service. He was very knowledgable and extremely personable service. He was very knowledgable and extremely personable More

Jasmine was excellent salesperson. She thoroughly helped me find my new vehicle. I recommend buying a vehicle from her. She thoroughly helped me find my new vehicle. I recommend buying a vehicle from her. More

Rohan made this experience easy and enjoyable. The dealership was clean and a pleasant place to wait in while my car was prepared. The dealership was clean and a pleasant place to wait in while my car was prepared. More

While sales people a good and attentive, everything else around the sale could be improved. After 2 weeks having a car, dealership still can’t get me my second key. Incorrect charger package has been orde around the sale could be improved. After 2 weeks having a car, dealership still can’t get me my second key. Incorrect charger package has been ordered. I still can’t get the info to monitor my incorrect charger delivery. I am asked to wait and I am waiting however, it seems that nothing comes from waiting. Not even a timeline when to expect my key or get my wrong charger delivery. I was offered to order me a correct charger, but the incorrect order still goes through the process and incorrect charger is being shipped. Why is that so difficult and why I am, as a customer for many years from that particular dealership ( I took 4 cars from it) should wait so long for things to be corrected/ set right? More

Jasmine was a fantastic sales person and exceeded expectations. They went above and beyond to secure our business. expectations. They went above and beyond to secure our business. More

Wonderful experience with Acura Sherman Oaks. Deal was transparent, nice people, finance was quick, Rohan was an excellent salesman, professional and kind. Would recommend! Deal was transparent, nice people, finance was quick, Rohan was an excellent salesman, professional and kind. Would recommend! More

I would absolutely recommend this dealership and especially Jasmin Jackson. They were so flexible, patient and understanding. They went out of their way to accommodate. especially Jasmin Jackson. They were so flexible, patient and understanding. They went out of their way to accommodate. More

Rohan and Demetrio demonstrated exceptional customer service, ensuring that my car shopping experience exceeded expectations. Their professionalism, attentiveness, and expertise made the process smooth service, ensuring that my car shopping experience exceeded expectations. Their professionalism, attentiveness, and expertise made the process smooth and enjoyable. I truly appreciate their courtesy, knowledge, and willingness to assist throughout every step. Their commitment to providing a top-tier experience reflects highly on their dedication to customer satisfaction. More

Terrell was amazing. Very knowledgeable, efficient, kind, and helpful. He was not the typical pushy salesman. I came in to see if I wanted a specific car and test drive Very knowledgeable, efficient, kind, and helpful. He was not the typical pushy salesman. I came in to see if I wanted a specific car and test drive it. I had my dog with me and it was no problem he was very accommodating. I will definitely return when I am ready for another car. I highly recommend working with him. More

I recently had an outstanding experience leasing my 2nd car from Acura of Sherman Oaks, and I couldn't be happier with my decision. From the moment I walked in, I was greeted by a friendly and knowledgeabl car from Acura of Sherman Oaks, and I couldn't be happier with my decision. From the moment I walked in, I was greeted by a friendly and knowledgeable staff who made me feel welcome and valued. The selection of vehicles was impressive, with a wide range of makes and models to choose from. I had done some research beforehand, but the sales team took the time to understand my needs and preferences, guiding me to options that suited my lifestyle and budget perfectly. What stood out the most was the transparency throughout the process. The sales representative, Artur, was honest about pricing, financing options, and any additional costs. They answered all my questions patiently and provided detailed information about the vehicle’s features and benefits. The test drive was a breeze, and I appreciated how they encouraged me to take my time to really get a feel for the car. Once I decided on my purchase, the paperwork went smoothly, and I never felt rushed or pressured. Additionally, the dealership offered a thorough orientation on my new car, ensuring I understood all the features and technology. It was evident that customer satisfaction is a top priority for them. Overall, my experience at Acura of Sherman Oaks was exceptional, and I would highly recommend them to anyone in the market for a new or used vehicle. They've earned a loyal customer in me, and I look forward to returning for future service and purchases. Thank you, Acura of Sherman Oaks, for making my car-leasing journey so enjoyable! More