Acura of Berlin - Service Center

I have been going to Acura of Berlin for many years now, and I have to admit and recommend Jonathan for his phenomenal service. He makes sure to keep me informed about all things going on with my car, and m and I have to admit and recommend Jonathan for his phenomenal service. He makes sure to keep me informed about all things going on with my car, and most of all he assured me that my car will be ready and safe for the road. Nice job Jonathan, the front desk guy is awesome too. Thanks so very kind More

Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure. convenient, and more importantly no sales pressure. More

Service advisers always friendly and get me in and out. They also take the time to explain everything and give me the information I need to prioritize the work my car needs appropriately. They also take the time to explain everything and give me the information I need to prioritize the work my car needs appropriately. More

Clean, people are nice Explained everything which I appreciate Friendly easy to get to Nice atmosphere appreciate Friendly easy to get to Nice atmosphere More

Brought my MDX in for an issue with collision avoidance system. Was assured it was fixed with a software update for which I was charged. Picked up car and warning lights were still on in dash. After system. Was assured it was fixed with a software update for which I was charged. Picked up car and warning lights were still on in dash. After calling back I was told that I could bring it back again and wait but because my car is older loaners are not available due to recalls on newer vehicles. Seems my time has no value to Acura. I purchase Acuras (4th Acura) and service at the dealership because I need a car when mine needs repairs. BMW while more expensive to maintain at least provided a higher level of service and pretended to care. My last Acura. More

Service Great. Service was prompt and they explained clearly what needed to be done. Very courteous. Service was prompt and they explained clearly what needed to be done. Very courteous. More

I submit this review to convey my great satisfaction with the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. Service Specialist Keith Davis and Service Associate Matthew e the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. Service Specialist Keith Davis and Service Associate Matthew efficiently handled my service appointment despite difficult circumstances. They were very patient and informative to me despite several system challenges because my service was performed during the CDK hack event where they could not access their service data base. Keith explained the situation to me and was steadfast on focusing on processing my service using hand written service orders to work around the obstacles. He was very patient and focused and also took time to keep me informed on the process of my service as I had brought in my 2006 MDX to have several things done. Service Associate Matthew gave me a followup call to make sure that I was satisfied with the service. Keith Davis also contacted me to also check on my satisfaction and verified my service to properly update their records when access to their database was restored. I appreciated their professionalism throughout this period because they were calm in the face of all the obstacles presented by the CDK event. I appreciated their efforts to make my service as seamless as possible under difficult circumstances. Much respect to them both making the difficult appear easy! More

Great service & communication by Jonathan! Right on the spot he got me in quick for a A1 service! Right on the spot he got me in quick for a A1 service! More

Service was very good and took the amount of time that they told us it would. they told us it would. More

Keith is Great in the service department, He is always very helpful, friendly and when my daughter and I have him we have not issues. Feels like a big turn around with service staff, who are not always very helpful, friendly and when my daughter and I have him we have not issues. Feels like a big turn around with service staff, who are not always knowledgeable and friendly. Frustrated with how you make an appointment online with a specific service man and then you just get who ever is available first. What is the point of choosing who you want. Made an appointment in August for a recall appointment was told they don't have loaners, but could possible give me one if they have my car after a week. Then someone I know was called to bring their car in the next day and was provided a loaner. I Go out of convenience otherwise I would choice another dealership. More