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Acura of Berlin - Service Center

Berlin, CT

4.7
598 Reviews
Call Service Center (860) 846-4974

598 Reviews of Acura of Berlin - Service Center

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August 20, 2024

I've been a client since 2007. Everyone treats me like I'm the only customer you have. The five stars I indicated below were for your Service Department staff members with whom I'v More

by ALAN.DIPRATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Acura of Berlin responded

Alan, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

August 20, 2024

Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating . More

by MJP5762
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hooker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deven Selander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan in service is excellent … he remembers me and my car and is great !, Ray Lattman, Felix Olvera Jr.
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Aug 20, 2024 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

August 18, 2024

Jamie was great. She knew I had to be out of there in an hour for doctors appointment and she made it happen! More

by Svmd1818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Acura of Berlin responded

It's great to hear that Jaime was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

August 16, 2024

Prompt. and explained the service to be performed. Asked if vehicle had any issues to be looked at. Very friendly service tech. More

by Donald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Olvera Jr.
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Aug 18, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Donald, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

August 15, 2024

Excellent service! I would not take my car anywhere else. Staff is friendly, helpful & informative. More

by RACHELCOTRONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Acura of Berlin responded

Thank you so much for your excellent review, Rachel! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

August 14, 2024

A dealership that’s close to home and who is also very helpful with their service More

by Joshuar2315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

August 09, 2024

No loaners or shuttle service available for service customers Very combative approach If we knew what is wrong with the car why would we bring to the service center More

by FRANCISDMELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Roy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2024 -

Acura of Berlin responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Eric Diaz General Manager 860-829-3787

August 07, 2024

Acura of Berlin has a team of people that know their products and customers needs. I've always feel welcome when I'm in there show room or service department. More

by j.nedeau1775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Lattman
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Aug 07, 2024 -

Acura of Berlin responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Eric Diaz General Manager 860-829-3787

August 04, 2024

Customer friendly totally enjoyed my experience looking forward to my next visit service with a smile More

by Phillipbutler7642
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Acura of Berlin responded

Thank you, Phillip, for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

August 03, 2024

I got a problem with a battery in my two years old car . I am changing a third battery in this car and Jonathan provided an excellent service regarding my vehicle More

by alicja_matejek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Acura of Berlin responded

Thank you, Alicja, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jonathan here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

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