Back

Acura of Berlin - Service Center

Berlin, CT

4.7
594 Reviews

594 Reviews of Acura of Berlin - Service Center

Sort by
October 08, 2024

The service was amazing and Fast. I was waiting for my car and received a video inspection that was detailed and informative. The service was just Excellent from start to finish. More

by Kevin S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Acura of Berlin responded

Thank you, Kevin! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

October 06, 2024

Great service. Jonathan even knocked out a small recall for me got me back on the road quickly More

by Tcarter157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

October 04, 2024

The dealership did a great job servicing my car. The waiting area is clean and there’s coffee and water for the customers. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

October 04, 2024

Both Jonathan and Matthew were very responsive and helpful in tending to my needs after my purchase of a pre owned car. More

by MARIASS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with Jonathan and Matthew. We're glad to hear they delivered such a great experience! Eric Diaz General Manager 860-829-3787

October 03, 2024

Pleasant and easy to deal with. Very smooth service, would be happy to do business with them again. More

by Alvi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

October 03, 2024

Keith is always extremely helpful and responsive, Jonathan was able to assist when Keith was with another customer and Matthew reached out and kept me involved of the repair progress. I was alerted More

by robroy58
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

October 03, 2024

It was a very good experience to get my car serviced by Acura of Berlin. More

by rohanpowell23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

October 02, 2024

Very pleased with my service . Would recommend them to my friends. Very professional dealer ship. More

by JBEAMURPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

October 02, 2024

Johnathon took my car right in when I arrived. When the car was done he explained every thing they did and also what was inspected and what I might have to replace in the future. More

by Brian S. Doyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Acura of Berlin responded

Thank you, Brian! Jonathan and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

October 02, 2024

I appreciate Jonathan getting me as soon as possible. And Matthew helping me understand how the looks work in my car. Thank you More

by Anna Ahrens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Acura of Berlin responded

Anna, We are delighted to hear Jonathan, Matthew and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

...
4
...