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Acura of Berlin - Service Center

Berlin, CT

4.7
594 Reviews
Call Service Center (860) 846-4974

594 Reviews of Acura of Berlin - Service Center

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October 25, 2024

I had never had no issue with this dealer nice super clean very polite people More

by eneidamoggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2024 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

October 25, 2024

First time being there not bad quick with the service. Wasn't expecting for my service to be that quick More

by pmello921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2024 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

October 23, 2024

Very nice and polite. Also very informative. Everything went great and easy. Would do business with them again More

by BMARCUSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

October 22, 2024

Hold my car for a day , no loaner car, Got back car at end of day when need pick up my kids with one car that need share with wife . Told me stuff that they did to it and on camera seen something differen More

by Tompolkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Lattman
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Oct 23, 2024 -

Acura of Berlin responded

Hi Tom, Thank you for taking the time to speak with me earlier regarding your recent visit. I appreciate the opportunity we had to discuss both of our perspectives on the situation. I completely understand your frustration about not having a loaner vehicle available, especially with the need to share one car with your wife and pick up your kids. As we discussed, the large Acura recall has impacted the availability of our loaners, and we are working to manage this the best we can. I’m glad we could have an open conversation and understand each other’s points of view, and I appreciate your patience as we continue to improve our processes. If there’s anything further I can do to assist or clarify, please don’t hesitate to reach out. Thank you again for your time and feedback. Best regards, Eric Diaz General Manager Acura of Berlin

October 20, 2024

Took care of the issue and vehicle now runs great. really liked the video review More

by chrismurphy614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Acura of Berlin responded

Hi Chris: Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

October 18, 2024

Keith is always pleasant. It's always a pleasure coming in to service my car. Mathew is always gracious too. More

by AAYUB578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Acura of Berlin responded

We are very happy to hear that Keith provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

October 14, 2024

The dealership had an amazing and comfortable waiting area. With coffee and breakfast bar for anybody. More

by carmarieotero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

October 11, 2024

First visit was for an oil change. Great team and they put the oil in the right place. That's a win. More

by No screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

October 10, 2024

Jaime Andrezicik provided excellent customer support. She delivered on what she promised Acura can do. She was concise and pleasant to deal with. Thank you Jaime More

by maged.loka
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Acura of Berlin responded

Thank you for your very kind review. Jamie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

October 09, 2024

Have a new 2024 RDX and I know there is an issue with the cable for the radio screen and even though I am having many issues with it Acura won’t fix it until I can bring it to the dealership “while the issue More

by SETH34
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

Acura of Berlin responded

Thank you for your feedback, Seth. I’m sorry to hear about the trouble you’ve been experiencing with your 2024 RDX. I understand how frustrating this must be, especially with a brand-new vehicle. Since there’s limited information available in your review, I’d like to connect with you directly to better understand the situation, your visit, and gather the details needed to assist you. Please feel free to reach out to me so we can work on resolving this issue as quickly as possible. I look forward to helping you. Eric Diaz General Manager Acura of Berlin

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