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Acura of Berlin - Service Center

Berlin, CT

4.7
599 Reviews
Call Service Center (860) 846-4974

599 Reviews of Acura of Berlin - Service Center

Sort by
October 27, 2023

Pleasant and efficient. No surprises. I recommend this dealership. I am a long time customer. More

by ANGELA.LUISTRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 30, 2023 -

Acura of Berlin responded

Anglea, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Tony Braglia General Manger 860-829-3780

October 26, 2023

They do a great job. They are always very easy to deal with and the waiting area is very comfortable. More

by SHAWN.MCCORMICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Acura of Berlin responded

Shawn, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

October 25, 2023

Excellent customer service from the service department! I will be back for service again. Thank you . . , More

by pat46
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Tony Braglia General Manger 860-829-3780

October 24, 2023

Didn't have to wait long at all for service on my car and Jessica kept me up to date and knowledgeable More

by malhartfield
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe, Jessica Sharpe
Report | Print
Oct 24, 2023 -

malhartfield responded

The oil change service I had at Acura in Berlin was expedient and Jessica’s experience and knowledge made my time spent waiting was well worth the wait. I always take my car for oil changes to Acura in Berlin. The staff there are very friendly

Oct 24, 2023 -

Acura of Berlin responded

We are very happy to hear that Jessica provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

October 23, 2023

The agents are very communicative and keep you up to date with your vehicle’s status More

by ALBERTZUCCHETTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Oct 23, 2023 -

Acura of Berlin responded

Albert, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tony Braglia General Manger 860-829-3780

October 23, 2023

My car was fixed and delivered as promised. I would recommend this dealership to anyone needing repairs. More

by JMSPICER62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 23, 2023 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Keith and Jessica met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

October 22, 2023

My experience at your dealership was and the people were friendly and efficient. I had no issues More

by 0901willow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 23, 2023 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Tony Braglia General Manger 860-829-3780

October 22, 2023

One of the best Acura Dealership in CT. Very friendly and knowledgeable with Customer Service. More

by Rinku G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 23, 2023 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

October 20, 2023

To complete the work order free of charge then call 5 days later saying oops now you need to pay and even more than had been originally quoted is pretty xxxxty. My husband won’t let me return there again More

by dlarosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 23, 2023 -

Acura of Berlin responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Tony Braglia General Manger 860-829-3780

October 18, 2023

First time at this dealership, and it was a pleasant experience. Very professional.workers and very clean environment. More

by dockerydoc_71
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Oct 18, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tony Braglia General Manger 860-829-3780

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