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Acura of Berlin - Service Center

Berlin, CT

4.7
599 Reviews
Call Service Center (860) 846-4974

599 Reviews of Acura of Berlin - Service Center

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November 15, 2023

State of the art service center. Excellent customer service. Highly recommend. I get everything done here. More

by labedas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Tony Braglia General Manger 860-829-3780

November 15, 2023

Acura of Berlin provides great customer service, good communication about what is being done and the cost. Keith is very friendly and nice to work with. More

by bethers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Tony Braglia General Manger 860-829-3780

November 15, 2023

Always reliable- Keith is always professional and helpful- caring and honest. He keeps me coming back to Acura of berlin More

by Deb
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Nov 15, 2023 -

Deb responded

Keith Davis is amazing - always helpful, professional, and caring. He keeps me coming back to Acura of Berlin. I request him and actually will wait for him if an appointment is not available when I want to come in. Matthew is also great-

Nov 15, 2023 -

Acura of Berlin responded

Deb, We are very happy to hear Keith provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

November 13, 2023

I am happy with the change of oil and filter in my car. Thank you for your great job! More

by BELTRAN.MARLENE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Acura of Berlin responded

Marlene, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

November 11, 2023

Assessed my problem and it was resolved in lass than an hour. Great visit as usual. More

by Rbart911
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Nov 12, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

November 10, 2023

Nice enviroment and clean. Little shower to get work done but not horrible All i have More

by kernpete
Recommend Dealer
Yes
Report | Print
Nov 11, 2023 -

Acura of Berlin responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Tony Braglia General Manger 860-829-3780

November 10, 2023

How do you charge for a software update! ?!?! Acura faulting software and I get charged for it. That’s ridiculous!!!! Never buying an Acura again! More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Sharpe
Report | Print
Nov 11, 2023 -

Acura of Berlin responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Eric Diaz General Manger 860-829-3780

Nov 11, 2023 -

Josh responded

I just can’t believe Acura charges for a software update! That is not the way to do business. But I realize you have to pay an employee to do the work, but 730.00 is just outrageous!!! I literally will not buy a Honda product again! And you just me an 180.00 for a service charge! Come on. Really?!?!?

November 10, 2023

Jessica was extremely Professional, Helpful, and thouroughly answered all of my questions. Thank you Jessica! More

by lomaglio4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Nov 11, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad Jessica was able to help, and we hope to see you again! Tony Braglia General Manger 860-829-3780

November 08, 2023

Service Specialist Keith Davis and Service Associate Matthew handled my service appointment. They were very informative to me and worked in an efficient manner. Great Service! More

by M. Gray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew
Report | Print
Nov 08, 2023 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that Keith and Matthew had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Tony Braglia General Manger 860-829-3780

November 07, 2023

Very good experience. Timely service in a time frame promised. Jessica and the team did a great job. Thank you. More

by IGOR_BOCHENKOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Nov 08, 2023 -

Acura of Berlin responded

Igor, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jessica and our team and don't hesitate to let us know if we can be of further assistance. Tony Braglia General Manger 860-829-3780

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