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Acura of Berlin - Service Center

Berlin, CT

4.7
599 Reviews
Call Service Center (860) 846-4974

599 Reviews of Acura of Berlin - Service Center

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January 26, 2024

Very professional. Answered all questions. Got the job done Excellent waiting area Very pleased and satisfie More

by Jcopsinis
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Jan 28, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. Keith and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

January 26, 2024

Very helpful, Jaime did a great job, she was friendly, helpful, and tried to make my wait as short as possible More

by DANIELLE57
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
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Jan 26, 2024 -

Acura of Berlin responded

Thank you, Danielle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 25, 2024

People I saw were nice and things went smoothly. Overall solid. Thanks for putting air in my tires to. More

by jleonetti29
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Report | Print
Jan 26, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

January 25, 2024

They were ok. Are car was purchased just a few months ago and certified pre owned. Turns out battery was bad and service would not stand behind warranty. Frustrati More

by Dfesta2323
Recommend Dealer
No
Employees Worked With
Jonathan Roath
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
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Jan 26, 2024 -

Acura of Berlin responded

I sincerely apologize we didn't meet your expectations. We strive to have our customers arrive and leave happy with our service department. Please contact me so we can discuss at 860-829-3787. Eric Diaz, General Manager.

January 25, 2024

I waited 2 and a half hours for an oil change and my car was never vacuumed or cleaned like it usually is More

by Dejonrob
Recommend Dealer
No
Report | Print
Jan 26, 2024 -

Acura of Berlin responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Eric Diaz General Manager 860-829-3787

January 24, 2024

Keith kept me informed throughout the entire process. He explained what service needed to be done. I was even provided a video from the mechanics of the required service. He emailed me quotes of the serv More

by DRC1963
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Jan 25, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Keith here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 23, 2024

Keith is awesome and main reason I keep coming back. Keep up good job sunshine More

by SUNNY2ISME2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad Keith was able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

January 23, 2024

They fit me in that day for an emergency new battery. ! They went above & beyond! More

by CTGIRL2002M
Recommend Dealer
Yes
Employees Worked With
Jonathan & Keith. Great service!
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Jan 23, 2024 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

January 23, 2024

Jaime did a very good job explaining to me what was done to my vehicle and other options for my vehicle More

by HUBIE-H
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Report | Print
Jan 24, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jaime here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 21, 2024

Was lied on and stolen from , no communication bad service , aggressive general manager ,excuse ridden and no transparency in their words More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Acura of Berlin responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Eric Diaz General Manager 860-829-3787

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