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Acura of Berlin - Service Center

Berlin, CT

4.7
598 Reviews
Call Service Center (860) 846-4974

598 Reviews of Acura of Berlin - Service Center

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April 17, 2024

Keith has been helping me with repairs for my car inflicted by my teenage son. He has been instrumental in getting it all handled and being patient with me. More

by EP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hooker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Andrzeicik
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre - Excellent!
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Apr 18, 2024 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear Keith and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

April 16, 2024

Proper diagnosis and expert repairs done on time, much appreciated. We will be returning soon More

by woodonwater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Lattman, Gina Battistini
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Apr 17, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

April 14, 2024

I always get my car serviced here. Jon is friendly and helpful and I can appreicate his honesty! They are always thorough and reliable at Berlin! And Matt is always a pleasure to talk More

by Jtsanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jon and Matt delivered such a great experience! Eric Diaz General Manager 860-829-3787

April 11, 2024

Always easy to schedule. Trust the accuracy of repairs. Always made to feel welcome. Clean surroundings. More

by NAKRACZKOWSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

April 10, 2024

I was totally satisfied with the service performed. The service representative fully understood the work that was required and kept me informed of the progress. More

by rgmalinowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

April 10, 2024

I was very pleased getting my oil changed at Acura of Berlin. The staff was friendly. professional and knowledgeable. From the easy drive into to the bay area to the clean and comfortable waiting lounge More

by Sharancrabtree
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

April 09, 2024

Good dealership, they do great job! Would recommend it to anyone. Always a pleasant experience More

by PTRACIE39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Battistini
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Apr 10, 2024 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

April 09, 2024

Very nice and dedicated staff and always smiling and very unique person please keep her on her job More

by John E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Battistini
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Apr 10, 2024 -

Acura of Berlin responded

Thank you so much for your kind words, John, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

Apr 11, 2024 -

John E responded

You're welcome Eric She deserved the best please hire more of her kind

April 07, 2024

Gina was very understanding, pleasant and knowledgeable. . She answered all of my questions and was accommodating More

by dbelcourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Battistini
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Apr 07, 2024 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Gina here at Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

April 07, 2024

A great place to buy and have your Acura serviced. They do everything, right. Word More

by JBARAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Battistini
Report | Print
Apr 08, 2024 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

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