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Acura of Berlin - Service Center

Berlin, CT

4.7
645 Reviews
Call Service Center (860) 846-4974

645 Reviews of Acura of Berlin - Service Center

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September 19, 2024

Always curteous and my car is serviced as i asked. Waiting area is clean and brighr. More

by RITACAL28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

September 14, 2024

Acura Of Berlin is excellent! Wether you are buying a vehicle or servicing one, everyone I come in contact with are wonderful. Jim is a great person & salesman and Jaime always More

by HOPE05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
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Sep 15, 2024 -

Acura of Berlin responded

Thank you so much for your kind words for Jaime, Jim, and our team, and for taking the time to leave us this wonderful service feedback! Eric Diaz General Manager 860-829-3787

September 14, 2024

Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
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Sep 15, 2024 -

Acura of Berlin responded

Deb, Thanks for sharing your thoughts about your experience with Acura of Berlin. Jonathan, Keith, and Matthew appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

September 12, 2024

The service department and Keith Davis are always extremely professional. I would highly recommend both Keith and the service team. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Acura of Berlin responded

Thanks, Bob, for sharing your thoughts about your experience with Keith and our team here at Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

September 12, 2024

I have a great experience at this dealership. The service technician Jaime are very professional. She helped me to get my car fixed the issue of the bad Fakra connectors. I definitely recommend f More

by dan_vp860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Report | Print
Sep 12, 2024 -

Acura of Berlin responded

Dan, it's great to hear that Jaime was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

September 10, 2024

Communication and service were good. My problem was fixed promptly as promised. Jamie was easy to work with More

by Docmlopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Report | Print
Sep 11, 2024 -

Acura of Berlin responded

We are very happy to hear that Jaime provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

September 10, 2024

They fixed our issues and concerns with our vehicle and kept us updated with any delays. More

by sandra.szmurlo
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Acura of Berlin responded

Thank you for the kind words for our service department, Sandra! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

September 07, 2024

Jonathan was really the star of the show here. He made sure he took care of the things I needed handled right way and was able to answer any questions I might have. More

by tamila392
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Keith Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Olvera Jr.
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Sep 09, 2024 -

Acura of Berlin responded

We are very happy to hear that Jonathan provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

September 05, 2024

Service is always great every time I come in! I look forward to my visits. More

by HLSTPIERRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

September 03, 2024

Keith handled the service in a prompt, professional manner. Always a pleasure to work with Keith. More

by Stanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Acura of Berlin responded

Hi Stanley: Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

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