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Acura of Berlin - Service Center

Berlin, CT

4.7
598 Reviews
Call Service Center (860) 846-4974

598 Reviews of Acura of Berlin - Service Center

Sort by
June 25, 2024

Very friendly, helpful. Service department is great. I would recommend to all my friends and family More

by tineg74
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

June 20, 2024

My service was efficient. I was informed of work that was needed before it was performed. More

by Raypalen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

June 19, 2024

Positive experience. Reviewed options, called with estimate, completed work on time and on schedule. All good. More

by RKANYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

June 14, 2024

Helpful dealership that does everything they can to make sure you are satisfied with their service More

by Joshuar2315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Battistini
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Jun 16, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

June 13, 2024

It was a great experience with Kieth he was very helpful very knowledgeable thank you More

by Wyanti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Acura of Berlin responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Eric Diaz General Manager 860-829-3787

June 09, 2024

Professional and courteous service. Clean waiting area. Keith was a pleasure to deal with. Technician did a great job servicing the car. More

by NCORREA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Acura of Berlin responded

Thank you for the kind words for Keith and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

June 08, 2024

I recently had an issue with the oil switch on my Acura, and Jonathan Roath was instrumental in resolving it. Jonathan thoroughly explained the problem and walked me through the steps of the maintenance pro More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2024 -

Acura of Berlin responded

Thank you, Andrew, for taking the time to share your thoughts on working with Jonathan and our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

June 08, 2024

Advisors are very nice, multiple occasions of inaccurate diagnoses from technicians causing me to spend unnecessary money. More

by Shamaine Savage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Andrzeicik
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Battistini
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Jun 12, 2024 -

Acura of Berlin responded

Dear Shamaine, Thank you for your feedback and for acknowledging the friendliness of our advisors. We appreciate your candor and are sorry to hear about the multiple diagnoses you’ve experienced. We understand how frustrating this can be, and I want to assure you that we do not charge for multiple diagnoses. The advancements in the technology of new Acuras are extensive, and while we strive to correct any issues on the first try, there are instances where additional attention is needed to identify and resolve a problem accurately. Your satisfaction is important to us, and we are committed to providing the best possible service. If you have any further concerns or would like to discuss your recent visits in more detail, please feel free to contact me directly. Thank you for your understanding and for being a valued customer. Best regards, Eric Diaz General Manager 860-829-3787

June 05, 2024

I was in for B17 maintenance for my 2019 Acura RDX. Jaime took the time to explain the services that were scheduled to be done, as well as, look at the records to see if I was or was not due for anyth More

by LINDASERRAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Acura of Berlin responded

Thank you, Linda, for your business and this review. We're happy to hear that Jaime and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Eric Diaz General Manager 860-829-3787

June 04, 2024

Service was quick they had water and gave me some time to watch better call saul. More

by landinos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Acura of Berlin responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Eric Diaz General Manager 860-829-3787

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