Acura of Berlin - Service Center

Great place! Been going there since I purchased my car in 20217. The people are awesome...Keith Davis is my favorite! Been going there since I purchased my car in 20217. The people are awesome...Keith Davis is my favorite! More

Good service as always and friendly highly recommended. Nice clean waiting area never a problem. Nice clean waiting area never a problem. More

I usually am able to get a service appointment relatively quickly. Keith and the others seem very nice,courteous and knowledgeable quickly. Keith and the others seem very nice,courteous and knowledgeable More

They are so helpful and thorough in everything they do! They spend time with you and never make you feel as if you are not the most important person to take care of. They spend time with you and never make you feel as if you are not the most important person to take care of. More

The service team is excellent. Very professional and knowledgeable. I would recommend buying from them. Very professional and knowledgeable. I would recommend buying from them. More

The mechanic and technicians Keith and Eli need to go back to school. Very Unprofessional, they told me I needed and engine harness and didn’t even install it right and charged me $500. my car sat for 2 back to school. Very Unprofessional, they told me I needed and engine harness and didn’t even install it right and charged me $500. my car sat for 2 months at the dealership had to get it towed out of there. Relays and wires were disconnected i. My car that i dissconected before i brought it there. Its like they half assed my job and didn’t care to work on it. My car was the only car i. The whole lot that had snow and was tucked in the corner of the dealship. Im very upset 0 stars. More

One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service m I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms…. More

Brian is a true professional and an asset to Acura of Berlin. The world needs more people to understand what customer service is. Thank you Brian Berlin. The world needs more people to understand what customer service is. Thank you Brian More

Great Intake process, great customer-first approach. Grateful for Brian's input and his help today resolving a technical issue with my wife's MDX. We'll be back for additional scheduled maintenance so Grateful for Brian's input and his help today resolving a technical issue with my wife's MDX. We'll be back for additional scheduled maintenance soon. We've had a great experience with this dealership all along. More

Very friendly and knowledgeable. Waiting room was nice. The service was very fast and efficient. Very pleasurable experience and no complaints. Waiting room was nice. The service was very fast and efficient. Very pleasurable experience and no complaints. More