Acura of Berlin - Service Center

Every one was very nice and helpful when making appointment. Day of appointment Keith was great and service was excellent. Would go back for future repairs if needed. Thanks Ray Hartman appointment. Day of appointment Keith was great and service was excellent. Would go back for future repairs if needed. Thanks Ray Hartman More

Our son loves his Acura TLX he would buy another one when the time is right the time is right More

It was easy to set up . Service took short time with good quality. I am happy with customer service Service took short time with good quality. I am happy with customer service More

The service was very good. The service team was very courteous and informative. I especially loved the fact that my car was nice and clean when I picked it up. The service team was very courteous and informative. I especially loved the fact that my car was nice and clean when I picked it up. More

Very responsive and customer friendly. Promises to do somthing and follows through. I had a great experience with the General Manager, Sales Representative and Finance. Promises to do somthing and follows through. I had a great experience with the General Manager, Sales Representative and Finance. More

I had Rob as my service manager. He answered my questions and kept me informed throughout the process. He answered my questions and kept me informed throughout the process. More

I have been an Acura of Berlin customer since 2010. By far the worst customer care and service noted to date. By far the worst customer care and service noted to date. More

Service Specialist Keith Davis and Service Associate Ellen efficiently handled the service appointment for my 2006 MDX that would eventually require the replacement of the catalytic converter. They wer Ellen efficiently handled the service appointment for my 2006 MDX that would eventually require the replacement of the catalytic converter. They were very patient and informative to me throughout the process which would also involve the provision of a loaner automobile for the install. Keith took time to explain the situation completely to me and was steadfast on keeping me updated during the replacement service. He also provided me, in the interim, with a detailed narrated video inspection of the overall condition of my car. I was impressed by this informative video and will keep it for future reference. I think this is video inspection is a great benefit offered by Acura of Berlin and their Service Department. I was impressed after completion of the service. I appreciated their efforts to make my service as seamless as possible! I submitted this review to convey my great satisfaction with the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. More

Very nice and helpful Was able to finish the work quickly and called me right away since I needed my car the weekend quickly and called me right away since I needed my car the weekend More

Had my MDX for almost a month and never received an update on what was happening with it. Plus when I picked it up my MDX was filthy! update on what was happening with it. Plus when I picked it up my MDX was filthy! More