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Acura of Berlin - Service Center

Berlin, CT

4.7
651 Reviews
Call Service Center (860) 846-4974

651 Reviews of Acura of Berlin - Service Center

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May 13, 2025

Very nice and helpful Was able to finish the work quickly and called me right away since I needed my car the weekend More

by habitat-serif-23
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

May 08, 2025

My experience was smooth. Rob was kind. The technician explained the service on my vehicle on the video. My car was washed and vacuumed. I am happy with the service I received More

by DAWNHOWE
Recommend Dealer
Yes
Employees Worked With
Rob Moffa
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May 08, 2025 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

May 08, 2025

Had my MDX for almost a month and never received an update on what was happening with it. Plus when I picked it up my MDX was filthy! More

by Cortelou24
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2025 -

Acura of Berlin responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Eric Diaz General Manager 860-829-3787

May 06, 2025

I worked with Robert and he gave Excellent service! I’ll definitely be back again soon. More

by jazminezene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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May 06, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

April 26, 2025

They were friendly, quick, and did a great job I was able to wait in a clean comfortable environment while the job was done More

by JEFFRAJOTTE
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
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Apr 26, 2025 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

April 23, 2025

Excellent Nothing more to say. It was excellent. Brian was excellent, the repair was as well More

by SAEZLUG
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
Report | Print
Apr 23, 2025 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

April 14, 2025

They took good care of me and my car. Did a recall and provided me with a loaner to make it convenient. More

by C21GROVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

April 12, 2025

Fast, friendly service, thorough, and careful with my car, I appreciate that very much, they were great. More

by lumper1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2025 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

April 10, 2025

The service here is impeccable but I must admit, pricing is a bit high for the service, but I'm poor so I guess that's a me problem lol. Keep up the great work,ladies and gents. More

by ALLABOUTBIZS
Recommend Dealer
Yes
Employees Worked With
Joshua was great. Didn't really interact with anyone else.
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Apr 10, 2025 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

April 06, 2025

Thanks to Rob Moffa in service dept. the little trick updates my CR-V. Now I have warm inside car with 22 mpg gasoline efficiency More

by MingLi20002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Navaraj Sankar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

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