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Acura of Berlin
Berlin, CT
1,150 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,150 reviews
June 09, 2020
Excellent Service I received excellent service, personable attention and was out in the exact amount of time given by the service writer. Steve made sure I understood t I received excellent service, personable attention and was out in the exact amount of time given by the service writer. Steve made sure I understood the summary of work, the savings discounts and asked if I had any questions or concerns. It was a great experience. Thanks! More
by SFeltman
Employees Worked With
Stephen Kuchman
June 02, 2020
Andre and Manny at Berlin Acura were awesome! Great experience purchasing my certified used Acura! I highly recommend this dealership. I will buy from them again. experience purchasing my certified used Acura! I highly recommend this dealership. I will buy from them again. More
by Aimee
Employees Worked With
Andre, manny
May 30, 2020
Car battery issue, dropped car after hours and car ready next morning. Professional and accommodating. My first experience with service department and it was first rate. next morning. Professional and accommodating. My first experience with service department and it was first rate. More
by DukeAG63
Employees Worked With
Jason Hastey
May 19, 2020
Great to work with! The staff at Acura of Berlin were great to work with! This is my first Acura and Michael my sales rep, Tony the GM & Geno in the business office mad The staff at Acura of Berlin were great to work with! This is my first Acura and Michael my sales rep, Tony the GM & Geno in the business office made it a great experience! Looking forward to working with this top notch team. More
by khart
Employees Worked With
Michael Mathieu, Tony Braglia, Geno Humphries
May 09, 2020
It's always a pleasure I have purchased my autos from Acura of Berlin since 2010. The cars I have gotten are amazing but more importantly, the people that work here are bet I have purchased my autos from Acura of Berlin since 2010. The cars I have gotten are amazing but more importantly, the people that work here are better than amazing! Sales is great, service is great. I cannot say one bad word. Thank you guys for being a wonderful partner! More
by sg1911
Employees Worked With
Perry and Team for this visit
April 30, 2020
Everything was explained to me and broke down what services I would need . Followed Covid protocols wearing mask and gloves. Area looked well sanitized . Thanks services I would need . Followed Covid protocols wearing mask and gloves. Area looked well sanitized . Thanks More
by dcardoso
Employees Worked With
Rich
April 30, 2020
Wonderful efficient service provide by Perry Guttman. Did a great job checking it my MDX and offering suggestions of what needed to be done service wise a great job checking it my MDX and offering suggestions of what needed to be done service wise More
by Mary beth mccarthy
Employees Worked With
Perry Guttman
April 27, 2020
Service is wonderful. They treat customers like family. Get the job done, always informing price ahead of time and making a loner car when needed. Rich is great. He explains everything and answers every qu Get the job done, always informing price ahead of time and making a loner car when needed. Rich is great. He explains everything and answers every question. Also this service department will squeeze someone in at the last minute when having problem with car. That is how My first visit was. I trust your service dept. Thank you More
by Jobrien628
Employees Worked With
Rich
March 18, 2020
Lease It was a pleasure working with everyone at Acura. This is my third lease and I have been satisfied each and every time. People are friendly and helpfu It was a pleasure working with everyone at Acura. This is my third lease and I have been satisfied each and every time. People are friendly and helpful More
by km6866
Employees Worked With
Larissa, Gino
