Acura of Berlin

Very nice and friendly people, easy to talk to, even gave me a quote on some things I needed done to my car me a quote on some things I needed done to my car More

Jim, Was so helpful and knowledgeable. I went to this dealership twice the first one just looking and the second one I ended up with a new vehicle. It was a great experience was very smoot I went to this dealership twice the first one just looking and the second one I ended up with a new vehicle. It was a great experience was very smooth and he was very helpful and supportive, not aggressive at all, which is very important for me and he’s all about the customer More

I submit this review to convey my great satisfaction with the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. I would like to recognize Service Specialist Keith Davis with the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. I would like to recognize Service Specialist Keith Davis and Service Associates Matthew and Mage. Associate Matthew efficiently handled my call to arrange my service appointment for my 2006 RL where I had several fluid change services(Differential, Transmission, Radiator and Oil) performed. I appreciated Service Specialist Keith Davis’s input (he checked service history for this vehicle) to explain why my request for these services were timely to ensure that my car was well maintained. He also introduced me to Service Associate Mage, who was very personable, as he took my car into(and later out of) the service garage area. Keith also arranged and provided me with a video inspection so that I could see the condition of the undercarriage as well as the status of several key maintenance areas. I really appreciated having this detailed narrated video inspection video so I could review it in the future. It is a great benefit that is offered by Acura of Berlin and their Service Department. I was impressed after completion of the service. I appreciated the efforts of Keith, Matthew, and Mage that day to make my service as seamless as possible. More

Brandon Hines is professional, knowledgeable and was caring about my needs. I had the opportunity to purchase a vehicle at many other dealerships but l flew to Connecticut from WV because of Brandon's k caring about my needs. I had the opportunity to purchase a vehicle at many other dealerships but l flew to Connecticut from WV because of Brandon's kindness and great attitude. More

Jim was absolutely amazing! !!! I was nervous about buying a car as it was my very first big purchase, he knew exactly what i wanted and made sure that i was able to drive off t !!! I was nervous about buying a car as it was my very first big purchase, he knew exactly what i wanted and made sure that i was able to drive off the lot the same day , i am absolutely happy with my purchase the staff at Acura is a wonderful crew they were very welcoming and made the whole process so sooth. I would highly recommend people i kno to this dealer . Again thank you so much :0) More

I had an exceptional experience thanks to Brandon Hines, the General Sales Manager. From the moment I walked in, he treated me like more than just a customer—he genuinely cared about making sure I felt info the General Sales Manager. From the moment I walked in, he treated me like more than just a customer—he genuinely cared about making sure I felt informed and confident in my decision. He went far beyond the usual “sales” role: personally checking in throughout the process, answering every question with patience, and even coordinating small details after the sale to ensure everything was perfect. His professionalism, knowledge of the industry, and willingness to step in wherever needed set the tone for the entire dealership. Buying a car can feel overwhelming, but he made it seamless!!! It’s rare to meet someone who not only excels at their job but consistently goes above and beyond their official responsibilities. Brandon Hines is the reason I’ll continue to recommend this dealership to friends and family. Outstanding service—professional, friendly, and hassle-free. Acura of Berlin exceeded expectations and made car buying truly enjoyable. Five stars all the way—thank you, Brandon Hines, for setting the bar so high! More

Just letting you guys know that I purchased the Acura ADX and the sales person Raj was very friendly and professional explaining the ins and outs of the Acura ADX and also has follow up with me a few days af and the sales person Raj was very friendly and professional explaining the ins and outs of the Acura ADX and also has follow up with me a few days after the purchase if I had any questions! Excellent customer service! Very happy with Raj. More

Navraj was very helpful and communicative throughout the process. I appreciated that he worked to get us some value add in the process as well like the extra oil change - the customer feels more valued at t process. I appreciated that he worked to get us some value add in the process as well like the extra oil change - the customer feels more valued at that point. Overall Acura had the type of vehicle I was looking for and I’m very happy with my purchase! More

My experience with this dealer was excellent. He was efficient, thorough, and very knowledgeable. He was also understanding and supportive, guiding me through every step of the process. What stoo He was efficient, thorough, and very knowledgeable. He was also understanding and supportive, guiding me through every step of the process. What stood out most was his cultural sensitivity and ability to connect on a personal level. I truly felt respected and valued as a customer. I will definitely buy from him again and highly recommend him to others. More

This is my fourth lease with Acora of Berlin. They are very helpful with the process. I really would not to go anywhere else, Jim Pompei is a great asset to Acura They are very helpful with the process. I really would not to go anywhere else, Jim Pompei is a great asset to Acura More