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Acura of Berlin

Berlin, CT

4.8
1,276 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,276 reviews

October 01, 2025

Seamless, professional, excellent customer service and care. Highly recommend Kevin Garcia! But, each employee I met was considerate and helpful. This is not my first Acura experience, but it is my first More

by KRISTINADAMS620
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2025 -

Acura of Berlin responded

Thanks for your feedback on your recent visit to Acura of Berlin. It's great to hear that we were able to assist you and that you had such a positive experience. Eric Diaz General Manager 860-829-3787

October 01, 2025

What can I say about Acura of Berlin let me see. I can say this is an exceptional place to be for your car buying experience. As a customer I was treated with the highest alacrity. This was my third More

by BSWEEN127
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anaia Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2025 -

Acura of Berlin responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Acura of Berlin are glad to have you as a customer. Eric Diaz General Manager 860-829-3787

September 30, 2025

I brought my car in for a warranty repair… My service advisor seemed to have common sense which is so rare now a days and my car was fixed when I picked it up More

by LUVMYDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

September 29, 2025

This place made it so easy and painless! lol Jenn was our sales person and she was awesome! No hangups, Everything was straight forward and no stress. Thanks so much guys for all your help w More

by chirocato
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Ledwith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2025 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

September 28, 2025

Great experience buying my Acura ADX from Acura of Berlin. Friendly staff, smooth process, and no pressure. Highly recommend! More

by Mselimovic0523
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Navaraj Sankar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2025 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

September 28, 2025

The dealership was great. I worked with Kevin. There was no pressure, great communication and overall a very great experience! More

by BRIANNABELIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucius Ulett
Sep 29, 2025 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

September 27, 2025

I had an amazing experience at Acura thanks to Jim! He was extremely nice, patient, and helpful throughout the entire process. He really listened to what I wanted!! He made sure I got exactly what I w More

by Angely
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2025 -

Acura of Berlin responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Eric Diaz General Manager 860-829-3787

September 25, 2025

Great experience! Jim was awesome, as well as the rest of the team. Walked out same day, no worries! Now you know who to go to. More

by CayP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2025 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

September 24, 2025

Easy to deal with, they keep me up to date with everything, and actually let me know when everything is done. Cant say the same with some other dealerships. More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2025 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

September 23, 2025

This was my second time seeing a car at Acura of Berlin-first a few years ago. One thing I remembered was the man who came out to greet us and talk about the car. Although my husband didn’t buy his More

by Malick.deirdre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2025 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

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