Acura of Berlin

Stressless car buying experience I purchased a 2015 Acura TLX from Gerald Campana. It was a friendly, low pressure car buying experience. I was impressed with the staff efficiency and I purchased a 2015 Acura TLX from Gerald Campana. It was a friendly, low pressure car buying experience. I was impressed with the staff efficiency and desire to provide great customer service as they had the car ready for me to pick up ahead of a busy holiday weekend. Overall a very smooth experience. More

wonderful car buying experience we purchased a new 2016 mdx from Gerald Campana, from the moment we walked into the dealership my wife and I felt very comfortable. there was no press we purchased a new 2016 mdx from Gerald Campana, from the moment we walked into the dealership my wife and I felt very comfortable. there was no pressure like were used to with most car dealers. he spent the time to explain all the features and options on the car and spent time answering all of our questions. when we decided to purchase the car jerry stayed late to finish the paperwork with us and didnt make us feel rushed. when we picked up the car today we had to bring our 3 young children with us and everyone in the dealership was very helpful in keeping them occupied while we signed all the paperwork and went through the new car. Geno the f/i manager explained all the paper work and lease information to us clearly. when we walked out of his office it was the first time we didnt feel taken advantage of after dealing with a finance manager. Andre the sales manager was very helpful in helping us navigate the entire process and even helped my wife sync her bluetooth. overall the entire process was flawless and we love our new mdx!!!! we cant wait to see the new dealership More

Acura of Berlin Ct the best experience to buy car I am glad I bought my first used acura model very friendly stuff like also Gerald Campana Very helpful ,kind and nice selsman I am glad I choos I am glad I bought my first used acura model very friendly stuff like also Gerald Campana Very helpful ,kind and nice selsman I am glad I choose to talk with him very nice person Marek Jaworski More

Very pleased with Acura of Berlin Purchased a new 2016 Acura ILX from Gerald Campana. No gimmicks and no pressure, just the best price. When I picked up the car I met Geno Humphries he Purchased a new 2016 Acura ILX from Gerald Campana. No gimmicks and no pressure, just the best price. When I picked up the car I met Geno Humphries he was friendly and professional. A co-worker highly recommended them and has his Acura serviced at Acura of Berlin, I am very pleased with the purchase and with Acura of Berlin. More

Wonderful Dealership I have purchased many cars over the years with most of them being Honda/Acura products. I had a wonderful experience with Acura of Berlin and with Tif I have purchased many cars over the years with most of them being Honda/Acura products. I had a wonderful experience with Acura of Berlin and with Tiffanie Haynes, in particular. Tiffanie made me feel comfortable, relaxed and was exceptionally professional. This is a rare combination to find in an automobile salesperson. Tiffanie also worked with me to get me the exact car I wanted and kept it within my budget. Everyone else at the dealership was also very helpful, and professional. Everything that was needed was done quickly, correctly and to my complete satisfaction. I would highly recommend purchasing a vehicle at Acura of Berlin and I was so impressed with Tiffanie that I am recommending her to the members of my family that are in the market for an Acura. More

A very pleasant experience! This is my first Acura and I went in not expecting to much,but I was pleasantly surprised when I met Gerry Campana. He made my buying experience as ea This is my first Acura and I went in not expecting to much,but I was pleasantly surprised when I met Gerry Campana. He made my buying experience as easy and relaxed as can be,if only everything in life can be like that. Gerry and the Acura of Berlin staff offered a no pressure buying experience and were very knowledgable on every question I had and gave me an excellent offer on my trade. I cannot recommend them enough. More

Stressful, Unprofessional, Rude, and Waste of time! Acura of Berlin was a time consuming, misleading disappointment. Initially, I called up the store and asked for the price on a specific vehicle, pendi Acura of Berlin was a time consuming, misleading disappointment. Initially, I called up the store and asked for the price on a specific vehicle, pending a $5000 dollar deposit on my part. He put me on hold and came back on the phone a few minutes later with a price of $319 a month. I agreed to buy the car, and put down the deposit. Next thing you know, I get a call saying that I CAN’T have the car and did not qualify because, although I own a business and provided proof of a pretty steady, pretty substantial stream of revenue, I did not have pay stubs and therefore did not qualify. I asked if there was anything I could use in lieu of paystubs, or if there were any way around it and I was told that if I could not provide pay stubs then I did not qualify and could not have the car. Mind you, I was already told I could have the car, already filled out paper work, and already put down a $5000 deposit. Frustrated I called up my initial sales rep and asked if he could do something about the situation. Eventually I got a call that I COULD have the car and they were mistaken. So after jumping through all of those hoops, I went to go sign the final papers and now the car was $400, plus another $20 for the warranty! So it went from $319 a month to $400 a month, $100 more than they told me. Then when I get the car and I’m ready to leave, he walks me to the door and says ‘I can’t show you how to use that car, or how to use anything IN that car, we sell Acuras not Inifinitis, so Good LUCK!’. I left feeling frustrated, appalled at the service I received, drained from the emotional tug of war of being told I could have the car and then I could not have the car and then I could have the car again, and disgusted with the parting words from the sales rep. I own my own business and was always taught through many years working in customer service and training employees under me as well, that you always help the customer with whatever they need and if you don’t know something, you tell them you will find somebody who does. He practically scoffed at my choice in car, and said ‘I can’t help you with your car so good luck’. Acura of Berlin was the most disappointing and stressful car buying experience, and I don’t recommend using them for anything other than masochistic intent. They haven’t even given me my plates yet! I’m still driving around with DEALER PLATES! The employees should be ashamed of themselves for misleading customers on price, and on the quality of their customer service. I’ve received better service at Mcdonald’s after midnight in a bad neighborhood. More

My 2016 ILX I just wanted to say how much I am in love with my new 2016 white ILX. From the time that I walked into the dealer to the time that I left they were n I just wanted to say how much I am in love with my new 2016 white ILX. From the time that I walked into the dealer to the time that I left they were never pushy about buying the car they were very easy to work with and get me out of my old lease into my new car. This process would not have gone the way that it did without all the help from Gerald the one that helped us through the process. Was very smooth and quick with the transition. Would definitely recommend this dealer to my family and fiends!! More

Great Experience Very happy with our purchase of 2016 RDX, worked with Gerald Campana who worked with us to get a great deal on the suv we wanted, with no pressure sa Very happy with our purchase of 2016 RDX, worked with Gerald Campana who worked with us to get a great deal on the suv we wanted, with no pressure sales tactics. Would highly recommend Gerald and Acura of Berlin. More

Professional, caring and stressfree buying experience! Went in to look at RDX and left with purchasing the vehicle. There was no pressure to purchase the vehicle. Gerry was caring, knowledgeable and went Went in to look at RDX and left with purchasing the vehicle. There was no pressure to purchase the vehicle. Gerry was caring, knowledgeable and went out of his way to make sure we were happy. We had a good buying experience and would recommend Acura of Berlin. More