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Acura of Berlin
Berlin, CT
1,157 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,157 reviews
July 01, 2025
They were very responsive and helped guide me on making a decision that was best for my car decision that was best for my car More
by srutkowski110
Verified CustomerEmployees Worked With
June 30, 2025
Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that wa since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates. More
by Acuracustomer1
June 28, 2025
He's such a professional person who take his job very seriously and very important seriously and very important More
by John E
June 28, 2025
Thank you Leo very professional and helpful the hold process was smooth. Thank also Kevin process was smooth. Thank also Kevin More
by Zgarcia115
Employees Worked With
June 27, 2025
Repeat Customer and Still Amazed – Thank You, Jim at Acura of Berlin! This is my second car purchase from Jim at Acura of Berlin, and once again, he delivered an outstanding experience from start to Acura of Berlin! This is my second car purchase from Jim at Acura of Berlin, and once again, he delivered an outstanding experience from start to finish. There’s a reason I came back—Jim is honest, patient, knowledgeable, and truly goes above and beyond to make sure you’re happy with your purchase. He remembered what I liked from my previous visit and helped me find the perfect vehicle without any pressure. The process was smooth, transparent, and actually enjoyable—something you rarely hear when buying a car. Jim treated me with respect and made me feel valued every step of the way. If you’re looking for someone you can trust, who genuinely cares about getting you the right vehicle, ask for Jim at Acura of Berlin. He’s one of a kind, and I’m grateful to be a repeat customer. Thanks again, Jim—you’ve earned my business for life! More
by Ramon
Employees Worked With
June 23, 2025
I had the pleasure of working with Kevin at the Acura of Berlin. He was very knowledgeable and helpful about the new car I was getting. I would definitely recommend him to anyone that is looking for a new c Berlin. He was very knowledgeable and helpful about the new car I was getting. I would definitely recommend him to anyone that is looking for a new car!! More
by Alexandria J
Employees Worked With
June 23, 2025
I got an appointment very quickly. Everything from my original call through completion went seamlessly! Thank you Acura of Berlin! Everything from my original call through completion went seamlessly! Thank you Acura of Berlin! More
by jaquadro
Employees Worked With
June 19, 2025
Jim Pompei was professional and patient. He walked me through the process without trying to upsell or high pressure. Would definitely recommend. He walked me through the process without trying to upsell or high pressure. Would definitely recommend. More
by Constance
Employees Worked With
June 19, 2025
I was pleased with the service received at the dealer, especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase. especially the camaraderie provided by Raj. I trusted Raj's knowledge about the car and made me feel comfortable with the purchase. More
by CCSU1998
June 19, 2025
Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful! completely satisfied. Very organized and helpful! More
by ccorlies
