Acura of Bay Shore

Hate the car buying process and it was relatively painless Just bought our third Acura from this dealership, and this was the second one bought specifically from Anthony Fratantoni. He remembered us from over Just bought our third Acura from this dealership, and this was the second one bought specifically from Anthony Fratantoni. He remembered us from over a year ago - and the specific car he sold us. He was very helpful and made the process painless. More

Service Department So far, my wife and I are very please with the levels of professionalism, courteousness of all service department personnel I have come in contact wit So far, my wife and I are very please with the levels of professionalism, courteousness of all service department personnel I have come in contact with. Recently was in for oil change and Tim was a pleasure to speak and deal with. At the moment, my wife and I are very happy with levels of service and the folks within service department. We enjoy our Acura's and the treatment of Bay Shore Acura folks. Even though we lease, we feel the prices for normal preventive maintenance is not overpriced, such as oil changes etc. More

One of the easiest purchases From the moment I walked in I was approached by Anthony asking if I was being helped. First, that is unusual , I have shopped at many dealership so From the moment I walked in I was approached by Anthony asking if I was being helped. First, that is unusual , I have shopped at many dealership so over the years I usually have to track down someone or just leaves and move on to the next. Second, he was professional, knew which vehicle I was asking about Willing to work with you , no pressure and accommodating. Follow up All reasons to make your next purchase at this dealership From test drive to pick up it was a pleasurable experience . More

Terrific This was the easiest and most enjoyable car purchase experience we have ever had. Both Tony and sales manager Carlton were fabulous. Highly recommend This was the easiest and most enjoyable car purchase experience we have ever had. Both Tony and sales manager Carlton were fabulous. Highly recommend this dealership. More

Great Sales Experience!!!!!!! What a great experience with Anthony F. !!! Very Polished & professional in Sales Dept just picked up a new Acura RDX & made the whole process very s What a great experience with Anthony F. !!! Very Polished & professional in Sales Dept just picked up a new Acura RDX & made the whole process very smooth - paid attention to details & went out of his way to get exactly the vehicle we wanted in a timely manner. Made us feel like part of the Family at Acura of BAYSHORE - did intros all around & even brought a hot beverage to my Wife. Please tell your friends & Family to go to Anthony F. At Acura of Baysore !!! Anthony with the professional staff will make you fell like your part of the Family there !!! More

Outstanding service I bought a used car from this dealership that wasn't even their own make and I was treated like royalty. The sales experience with Anthony was great. I bought a used car from this dealership that wasn't even their own make and I was treated like royalty. The sales experience with Anthony was great. Very accommodating and most importantly, very low pressure. I absolutely hate feeling sales pressure and I got none of that. I had a little issue with the braking. Service replaced everything free of charge and did more than I could have reasonably expected. Tim Reid is the best. He went out of his way for me, gave me a high end loaner vehicle as they serviced my car which took a little longer than originally expected and only because they did more for me than I thought. He was very apologetic about the delay, which was totally unnecessary since I had such a nice loaner. Great guy and overall, a great experience. More

UNPROFFESIONAL!!! STAY AWAY FROM THIS DEALERSHIP!!! THERES PLENTY OF OTHER ACURA DEALERSHIPS ON LONG ISLAND STAY AWAY FROM THIS PLACE AT ALL COSTS!! I have been to various different dealerships for diff THERES PLENTY OF OTHER ACURA DEALERSHIPS ON LONG ISLAND STAY AWAY FROM THIS PLACE AT ALL COSTS!! I have been to various different dealerships for different car makes before and I have to say this is by far the worst most unprofessional place I've ever been in. I went inside, conversated with some staff members and got the worst taste in my mouth I walked right out. First off let me say in the few minutes I was there a women by the name of Christine who is the "General Manager" (I don't know how she got that title) came around the corner and started yelling and screaming at her staff members cursing in front of customers, very unprofessional. There was a guy named Anthony who was the service or parts manager that seemed like he had no idea what he was doing you can tell that this is this guys first manager position and it seemed like he just got the job yesterday he wasn't even saying anything when the "General Manager" was berating staff just looked like a sad puppy dog. The guy that helped me in Parts, Tom, had no idea what he was doing I asked for a price on a simple part and he gave me a price on a completely different part that had nothing to do with what I was looking for. This was after I waited for him to get off his cellphone to look up to even acknowledge that I was standing there in front of him for the last 2 minutes. Then when I told him very nicely it's not the right part that he gave me a price on he got angry at me and started to give me an attitude. I will say that the guys in service Tim, Jason and Ken I believe were very friendly and helpful towards me when I initially walked in to ask prices on repairs. But that's not enough to have my business this place has MAJOR managerial issues that shows in their employees. Maybe only the owner (who seems like is never there by the way this place is run) can fix these issues by hiring new management. I'm shocked a dealership like this is still in business. I'm not one to write reviews on the internet but this shows how sour a taste I have after only being there a few minutes. Terrible. STAY AWAY!!! There's plenty of dealerships around that are professional, helpful and make customers feel welcomed. I will now be driving out of my way to Acura of Smithtown with my MDX to get any work done or any parts needs. By the way I went to Acura of Smithtown after leaving this place and they found the simple part I was looking for in a matter of seconds and I was in and out within 5 minutes with no headaches, no yelling, no cursing and no attitude from incompetents! I told them about my experience at Acura of Bay Shore and they laughed saying I was the 10th person this month that came to them with a bad experience from Acura of Bay Shore!! Not good!! I wish I had known this beforehand which is why I'm writing this review hopefully I can save somebody else the trouble of a wasted trip. Go to a different dealer before this one even if it's out of your way believe me it's worth it. More

Great service department Service department is excellent, especially Tim Reid who goes above & beyond to help you. I come from Staten Island to bring my car for servicing h Service department is excellent, especially Tim Reid who goes above & beyond to help you. I come from Staten Island to bring my car for servicing here because of the excellent staff. They are all very friendly & make you comfortable when waiting. More

Awesome, courteous customer service from sales to service de In the 12 years I have leased with Acura I have never had the positive experience I had after finding BAYSHORE ACURA. The sales department is knowled In the 12 years I have leased with Acura I have never had the positive experience I had after finding BAYSHORE ACURA. The sales department is knowledgeable, warm, ftiendly and take the pressure and headsche out of the sales experience . Jason in the service dept. noticed my inspection was expired, and details other Acura dealerships do not. Jason offers all Acura customers the utmost in personal and professional serive. Do not hesitate .If you're interested in an Acura go to BAYSHORE ACURA! More

Excellent Teamwork I have been taking my car for service at Acura of Bay Shore for over 8 years and I cannot say enough good things about them. They are professional an I have been taking my car for service at Acura of Bay Shore for over 8 years and I cannot say enough good things about them. They are professional and their customer service is second to none. Starting with Tim in the Service Department. He truly is an asset to the dealership. My mechanic Keith has been awesome to work with as well. Always taking the time to answer any questions that I may have. Including Kenny, these guys go above and beyond to address any questions and concerns. Thank you all. Indira More