Acura of Bay Shore

His dealership is in the practice of making promises they do not keep. He does not return phone calls or follow up with dissatisfied customers. Every time I called I was told my problem was being addressed do not keep. He does not return phone calls or follow up with dissatisfied customers. Every time I called I was told my problem was being addressed. It has been 6 months and nothing has been done. More

They do not give loaners to customers they did not sell cars to. Mary is the absolute devil, she will smile right at you and tell you sorry i can not help you. My Ac was broken and it was raining so it was cars to. Mary is the absolute devil, she will smile right at you and tell you sorry i can not help you. My Ac was broken and it was raining so it was fogging up really badly ( btw this is a 2009 accura with only 46 k on it ). The service department did not have the right hose. Instead of offering a loaner or offering to keep the car on the lot till they fix it , they just did not want to deal with it. They didn't even want the car on their lot! I told her this is the ground of a lw suit , she looked at me, smiled and said good luck ! More

I had one interaction with this dealership. The below is my personal opinion of that experience. In my opinion, visitors here should pay no attention to reviews submitted by employees, because this deale my personal opinion of that experience. In my opinion, visitors here should pay no attention to reviews submitted by employees, because this dealership is to be avoided by all but the most savvy. The title, 'Used Car Salesman' has always carried a stigma in our culture, and like most stereotypes, has some basis in fact, but does not apply to all. In my opinion, Salesman Matt at Acura Bay Shore is a poster-boy for sustaining the poor reputation suffered by his more ethical colleagues. He will tell you anything to get you into the showroom, then change prices, terms, and delivery commitments when it comes time to finalize a deal. I spoke with him three times regarding an internet car, each time posing specific questions regarding condition, pricing, fees, financing, and delivery. Each time, Matt's responses were consistent and positive. After I made the drive to the dealership, things changed. The 'pristine' vehicle had several scratches to bare metal on both sides. Matt would not honor his verbal (phone) commitment to price, added a $450 "prep" fee he forgot to mention when asked three times prior, reneged on a financing deal he verbally committed to, and postponed delivery for an additional 3 days. I drove hours to make this deal. I had cash in hand ($17k) and credit card limits sufficient to cover the additional $13k when he reneged on the financing. Still prepared to make the deal, I walked out when the list of deceitfulness included the delivery date. He makes an excellent initial impression - direct and sincere. However, be very wary as you move to close the deal. Forgetfulness, absences of eye contact, unwillingness to address inconsistencies when presented, and cavalier responses ("It is what it is") when caught in a lie, these are the behaviors that define him, and sustain the unfortunate stereotype. In my opinion, there is no doubt that dealership management is aware of, and endorses his questionable practices. More

I give Acura of Bayshore 5 stars. This was the second car I bought there. They treat you like family. Got a great deal from the sales manager Carlton, who is a real Gentleman. The Service department advisers I bought there. They treat you like family. Got a great deal from the sales manager Carlton, who is a real Gentleman. The Service department advisers are always happy and have great attitudes. They never try to sell you a service you do not need. If you are thinking Acura this is the place to go. More