Acura of Bay Shore

Nothing but good things I really can't rave enough about Acura of Bay Shore. Matt Santiago is the guy to go to. Coming from a Lexus lease, and displeased with the offers th I really can't rave enough about Acura of Bay Shore. Matt Santiago is the guy to go to. Coming from a Lexus lease, and displeased with the offers they had to give me-- I went into Acura with an early termination lease letter I received. Matt was knowledgable, kind and informative-- he was never pushy and really did his best to give me the payments I wanted. He worked out numbers that when I brought to other Acura dealers they said they couldn't beat and I was really getting an awesome deal. Everything went smoothly and I love my new ILX. I am definitely sticking with Acura after this deal and will recommend this dealer and brand to anyone. More

Unhappy The sales staff was nothing but wonderful Frankie and Matt were so helpful and patient . Joe made the finance part comfortable and easy. The only nega The sales staff was nothing but wonderful Frankie and Matt were so helpful and patient . Joe made the finance part comfortable and easy. The only negative thing about this dealer is the General Manager she is the most obnoxious, loud and unprofessional woman I have ever met ... The buying process would have been perfect if she would learn how to be professional and not rude to her clients .. More

the experience at Acura of Bayshore was by far the best one ive ever had in purchasing a car. previous dealers invlude nissan, toyota and subaru. after the experience at acura i will definitely recommend a one ive ever had in purchasing a car. previous dealers invlude nissan, toyota and subaru. after the experience at acura i will definitely recommend and praise the staff at bayshore acura! More

This is the third car I purchased from Carlton during a span of around 12 years. The cars sell themselves so the dealer makes the difference. I highly recommend Acura Bay Shore. span of around 12 years. The cars sell themselves so the dealer makes the difference. I highly recommend Acura Bay Shore. More

I had a service done on the car and it was a great experience, the service writer was great. Ms Santiago was always a cut above the best. At no point in the process was out of the loop, and I was cont experience, the service writer was great. Ms Santiago was always a cut above the best. At no point in the process was out of the loop, and I was contacted very shortly after the care was brought in for service, to be advised what was wrong , the price of the service and what would be done and how long it would take. Communication for me is the key since I am on the road a lot. I would differently recommend the service department to any one, and I would definitely send them to Ms,. Santiago!!!!!!!!!!!!!!!!! More

We had a very positive experience with the staff from the sales team to the service department. We did not feel pressured to buy something we didn't want to or could afford. In addition to the friendliness sales team to the service department. We did not feel pressured to buy something we didn't want to or could afford. In addition to the friendliness, the staff was very knowledgeable in what they were doing. thank you for a great experience overall!! More

The customer service here was absolutely outstanding. Joanys was extremely helpful and courteous, especially when she found out I was having a bad day. She needs to be commended to the highest possible l Joanys was extremely helpful and courteous, especially when she found out I was having a bad day. She needs to be commended to the highest possible level and held in the highest esteem. Her service alone has ensured that I will continue to use bay shore Acura for many years to come. More

This was our 4th Acura lease from Bay Shore. We have never had a bad experience. Joe Liotta and Carlton Johnson are professional, respectful, and friendly. We always feel comfortable with them becaus never had a bad experience. Joe Liotta and Carlton Johnson are professional, respectful, and friendly. We always feel comfortable with them because they're not typical "car salesmen". More

Everyone is always very friendly and work is done timely. This is my third Acura, and I never had a bad experience with the service. This is my third Acura, and I never had a bad experience with the service. More

Excellent customer service. While at service center for oil change the dealer had a recall order which was also addressed. Since this recall repair required several hours the dealer provided a loaner car t oil change the dealer had a recall order which was also addressed. Since this recall repair required several hours the dealer provided a loaner car to me. More