Acton Toyota of Littleton

Professional Process, Absolute Value WOW - never imagined that buying a car could be such a pleasant experience. From Bill Nickerson the Internet Consultant to Scott Bristol who invited WOW - never imagined that buying a car could be such a pleasant experience. From Bill Nickerson the Internet Consultant to Scott Bristol who invited me down to meet up with them and work thru the particulars until I was completely satisfied. I came away with the sense that they were genuinely interested in making me happy and making sure that all my needs were met. I ended up with a terrific Avalon and most importantly a great value. Thank you for your hard work and dedication. More

Painless purchase! My lease would have been up In march but I received a phone call from Chris Cannata in Dec and I had my new car in just 2 days! Didn't even feel like My lease would have been up In march but I received a phone call from Chris Cannata in Dec and I had my new car in just 2 days! Didn't even feel like I was talking to a car salesman. More like a friend. It was so easy! More

Great buying experience. This was our second experience purchasing a car from Acton Toyota and working with Tom Downing in Sales. After visiting and test driving several SUV' This was our second experience purchasing a car from Acton Toyota and working with Tom Downing in Sales. After visiting and test driving several SUV's at Honda. Nissan, and other Toyota dealerships, my wife and I decided to give Tom a call. We looked at several vehicles (new & used) and were undecided after discussing the pro's and con's with Tom. There was no sales pressure, and on Thanksgiving we made the decision to purchase a new Toyota RAV4 Ltd vehicle. As expected, Tom was ahead of the game responding to my e-mail during the holiday. We test drove the vehicle again on Black Friday, signed the paperwork, and picked up the vehicle the next day fitted with the options we had requested, and more. We are delighted with the RAV4, and dealing with Tom and the Acton Toyota staff is always a real pleasure. More

Easiest process ever! Although I wasn't the pickiest customer (I had researched a specific type of car for a long time and when it came up...I grabbed it), the process was Although I wasn't the pickiest customer (I had researched a specific type of car for a long time and when it came up...I grabbed it), the process was easy and enjoyable. From test drive to driving away in my new car took exactly 24 hours...piece of cake! I did everything through the dealership; financing, registration, new plates. They were great! More

Reliable, honest, consistent My husband is a colonel in the Army, so we have always bought American cars. After I was in a car accident and my car was totaled, I definitely wanted My husband is a colonel in the Army, so we have always bought American cars. After I was in a car accident and my car was totaled, I definitely wanted another vehicle to protect me if I were to be hit again. I had a Mercury Mountaineer which is no longer being made. My friends at work recommended a Highlander due to its high safety rating. The vehicle could have sold itself, but both Ken White and Jack Burke made our experience extremely positive. My husband and I first met with Ken, but Jack ended up taking over when Ken was with another customer. This transition from one salesperson to another could have felt uncomfortable, but both salesmen were very professional and knowledgeable. Jack was very thorough and thoughtful in the sale and delivery of our Highlander LE Plus. He organized our registration and manuals in the glove compartment, as well as made our first service appointment. I would highly recommended Acton Toyota and Jack Burke to colleagues, family, and friends. More

Top Notch, easy to work with, totally nice people Very friendly people. Had test drive cars ready, respecting our time as well as theirs. No high pressure. Offered a fair price. Provided helpful infor Very friendly people. Had test drive cars ready, respecting our time as well as theirs. No high pressure. Offered a fair price. Provided helpful information. Gave us the time we needed to make a decision. Worked to make sure we were satisfied. Even the finance discussion was friendly and easy. More

Love our new Avalon Ken Hsu set up test drives on a few Avalons so we wasted no time. Everything was ready to go. When we decided what car we liked, we got a great price, Ken Hsu set up test drives on a few Avalons so we wasted no time. Everything was ready to go. When we decided what car we liked, we got a great price, fair trade in price and an easy purchase experience. The dealership takes great care of its customers. More

Watch the details! Buyer beware! I can't recommend Acton Toyota service any longer as I have in the past. Be sure that you inspect your used car in every detail before b Buyer beware! I can't recommend Acton Toyota service any longer as I have in the past. Be sure that you inspect your used car in every detail before buying it. It appears that the high quality service Acton Toyota has been known for has slipped down a couple of notches. I have been doing business with Acton Toyota for the last several years and I have purchased or leased 3 cars through their dealership. I kept coming back because of the service personnel. Unfortunately, I have had two bad experiences in the last year. I purchased a Certified Pre-owned Highlander just over a year ago. There were a number of minor problems that should have been corrected prior to sale that I had to bring back to them. Most significantly, the tires on the car supposedly passed inspection but when I purchased my new snow tires a month after buying the car, they found the existing tires were not salvageable and had to be trashed, something that should not have happened with a Certified Pre-owned car. I worked with the dealership, driving back from NY State where I had moved with the tires in the back of the car. I worked with Ryan who initially told me that it was not their problem and then with Stan who agreed it was the dealerships oversight but was very reluctant to pay for the tires. We negotiated and, on the basis of several years of positive experiences, I only requested that they pay for 2 of the 4 new tires. My mistake. I moved back to the area this year and brought the car in for a routine service one week ago that included rotating the tires. No problems noted. I went back this week deciding to put the snow tires on before a trip to Vermont and was told that the tires showed uneven wear and that an alignment was needed. When I spoke with the service agent, Ryan, the same one who was problematic a year ago, he had no explanation for how the wear pattern was missed a week ago, nor why the wear pattern on the tire matched the alignment report even though the tires had been rotated a week ago. Ryan showed the same poor attitude towards my concerns so I requested that he speak with a supervisor and get back to me. Imagine my surprise when I received a call from a supervisor and not from Ryan. And it was Stan, the same smooth talking supervisor I had dealt with a few months prior, who pretended not to understand the issues, making me repeat the story and then still offering no satisfactory explanation except that the prior technician missed it. He made no apology for Ryan's attitude, and repeatedly blamed the tech, a low class move in my book (blame the guy who can't defend himself). Needless to say, I cannot recommend Acton Toyota as I used to do. If you buy, watch out for the details and if you get service, keep an eye on the tires! And be sure that you avoid Ryan and Stan if you are having any concerns More

New Purchase RAV 4 We just purchased a RAV 4 from Ken Hsu. He was very helpful and informative. We would highly recommend him to our friends and family. We just purchased a RAV 4 from Ken Hsu. He was very helpful and informative. We would highly recommend him to our friends and family. More

Acton Toyota-Broken Trust with Customer I would like to share my experience today. Have a new 2016 Toyota vehicle that shakes, has a vibration thru the gas pedal, steering wheel, floorboards I would like to share my experience today. Have a new 2016 Toyota vehicle that shakes, has a vibration thru the gas pedal, steering wheel, floorboards, and console. I took it to get it looked at, had a technician ride with me so he could experience the same. During the ride, the vehicle was vibrating/buzzing as the transmission went thru the gears and the solidly vibrated on highway at a constant RPM. Not intermittent at all, very pronounced. Later they called back, said the vehicle was ready and that intense vibration was normal? It has less than 400 miles and has increased as we have put more mileage on it. It is my opinion that there is a certain amount of dishonesty to be able to tell the customer that there nothing wrong with a new vehicle that shakes?! Acton Toyota has just set a new standard with its customers for Toyota vehicles, deep pronounced vibrations in our new Toyota vehicles are just fine. That is the standard of quality a customer can expect in from a Toyota vehicle in 2015. I only ask that the service personnel and management, stop and think, look at the situation from the customers perspective. They need to understand the financial commitment on the part of the customer, who should expect a reliable vehicle and honest service from Acton Toyota. Would they like their brand new vehicle to have a deep and intrusive vibration for the life of the vehicle and then get told its normal, its just something you have to live with? Disappointing, loyalty lost. We been purchasing Toyota's for many years, it will be our last based off the actions of today by Acton Toyota's service personnel. More