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ALM Hyundai West

Lithia Springs, GA

Overview
Employees
Reviews
Vehicles
4.3
659 Reviews
Welcome to ALM Hyundai of Lithia Springs, serving the greater Atlanta area, including Mableton, Douglasville, Powder Springs, and Austell. We're here to help with all of your Hyundai sales, service, and financing needs and are always happy for you to stop in for a visit or to give us a call. We'd love to get to know you, so stop by our convenient Lithia Springs location today.
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669 Thornton Road

Lithia Springs, GA

30122

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Showing 659 reviews

June 11, 2024

Bought my first car there mrs t took care of me and walked me through everything More

by mrronofo1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tineja Leslie
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June 10, 2024

We had a great car buying experience at ALM Hyundai West. Everyone was helpful and eager to make sure we left with an amazing deal. Tineja Leslie is amazing!! More

by docdozier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronnie Nesbitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tineja Leslie
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June 10, 2024

They can’t seem to get the fact that they are sending me credit card information that belongs to Leandra Lynn Dukes for a car I sold 2yrs ago no matter how many times I call More

by tritree63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Tesfaye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Nesbitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fray Banti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams, Anthony Price
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June 10, 2024

Jameel is always friendly and professional. Keeps me updated when I'm in the dealership. More

by dreimer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameel Smith
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June 10, 2024

Great dealership! Very clean! Could do better with their follow-up once a purchase has been made. More

by DENAD57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armani Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
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June 08, 2024

They claim to care about customer satisfaction but really they do not. I believe there is a breakdown in communication amongst the departments and things could be better. I went to have my vehicle cleaned af More

by j_eallen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ronnie Nesbitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Aristide
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

ALM Hyundai West responded

Thank you for sharing your concerns with us. I deeply apologize for the subpar cleaning job on your vehicle. Your feedback is crucial in helping us address any breakdowns in communication and improve our services. We value your satisfaction and want to make things right. Please accept my invitation to bring your vehicle back to our store for a full detail at absolutely no cost to you. Our team is committed to ensuring that your vehicle receives the meticulous attention it deserves, and we will do everything in our power to exceed your expectations this time. Your experience matters to us, and I want to personally assure you that we are taking proactive steps to prevent similar issues from occurring in the future. Your feedback helps us in this endeavor, and I am grateful for the opportunity to make amends. Please contact me directly to schedule your appointment, and I will ensure that everything is arranged to your convenience. Thank you for your understanding, and I look forward to the opportunity to restore your confidence in our services. Sincerely, Daniel Tesfaye ALM Hyunai West General Manager

June 08, 2024

Helped me get my car quickly and are super reliable, Desirae was a fantastic sales person and has a fantastic personality More

by william.madden302
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mandela Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desirae Felton
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June 07, 2024

Advisors and staff very friendly and helpful. Facility is clean and love the coffee/ tea machine More

by Ant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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June 06, 2024

Very friendly, professional, helpful. They made the process easy to understand without being pushy or forcing the deal More

by AMMOORE102
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mandela Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Barker Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Brady, Dante Lawton, Oumou Ly, Anthony Price
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June 06, 2024

I am always trying to learn something from sales people by their attitude and way of dealing customers. I learned two things from Marcus Gray. First, he sells what he loves. I realized he really loves what More

by simon.lhee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Tesfaye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandela Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Gray
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