ALM Hyundai West

Initially, I had an appointment but upon arrival they couldn't locate the person I was supposed to meet. As I was walking out, the sales manager, Nick stopped and apologized, and offered to personally as couldn't locate the person I was supposed to meet. As I was walking out, the sales manager, Nick stopped and apologized, and offered to personally assist me. I gave them a shot again. There was the numbers game back and forth instead of the bottom line from the beginning as requested. Although I had my own financing and picked my car, it still took 3.5 hours to get out of there. I came back on Monday to bring my bank check and the car was not detailed or ready. I had to wait again. I'm actually normally easy to please but because the detailing was rushed, it wasn't complete. When I showed my sister my new purchase, she said "they didn't do a very good job detailing it" and pointed out the dirt on the doors, spots on the console, etc.. At this point I was ready to be done with the car buying process and just let it go. However, there were 2 individuals, Mikias and another guy who checked with me frequently and on the delays to update me although they weren't my sales people. All in all, I give the dealership a 3.5 Room for improvement for sure. It's a beautiful car though. More

Not only were they splendidly kind to me, apart from offering me other interesting and possibly even better options that the car I was interested in, I was also invited to a test drive to try them out m offering me other interesting and possibly even better options that the car I was interested in, I was also invited to a test drive to try them out myself More

Dawon Shaw was so pleasant to work with. He gave me time to look around alone, he is very knowledgeable of the vehicles & he kept me informed of everything going on. I give him a thousand st He gave me time to look around alone, he is very knowledgeable of the vehicles & he kept me informed of everything going on. I give him a thousand stars!! Shout out to Dante Barker in Financing for knowing what I need to keep my Palisade beautiful & working perfectly! More

T’Kai Ali Customer Service was outstanding. He was Transparent he made me feel welcome with his honesty. Even those we didn’t get the car at this time however we will come back to give this dea He was Transparent he made me feel welcome with his honesty. Even those we didn’t get the car at this time however we will come back to give this dealer the first opportunity's for a sale. More

U guys are awesome. I love the service department. My daughter needs a car. See you soon. I love the service department. My daughter needs a car. See you soon. More

Service was great and everyone was so nice. My Service Advisor Ms Williams was amazing My Service Advisor Ms Williams was amazing More

They are always efficient and professional when servicing my car. I appreciate their legendary customer service. my car. I appreciate their legendary customer service. More

Jameel was great. I am disappointed that nothing could be found wrong with the car even though it is eating oil. They are still working with me on this so hopefully I am disappointed that nothing could be found wrong with the car even though it is eating oil. They are still working with me on this so hopefully there will be a resolution to the problem. More

Very glad the new management retain some of the quality employees. I am very pleased with my service advisor. Professional, knowledge of the business with patients to explain the process and or problem. Th employees. I am very pleased with my service advisor. Professional, knowledge of the business with patients to explain the process and or problem. Thank for opening up the response from costumers More

Amir and Destiny were awesome. They worked quickly and efficiently. The young man Homer that greeted me when I first arrived exuded excellent customer service. The dealership was v They worked quickly and efficiently. The young man Homer that greeted me when I first arrived exuded excellent customer service. The dealership was very clean. My overall experience was a 10 out of 10. More