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802 Toyota
Berlin, VT
364 Reviews
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364 Reviews of 802 Toyota
December 31, 2015
Helpful, kind, anmotivated to help you find the perfect car! I had the pleasure in working with Annette Young at 802 Toyota! She was so very kind and seemed to really want to get me in a great car within my bud I had the pleasure in working with Annette Young at 802 Toyota! She was so very kind and seemed to really want to get me in a great car within my budget....and that she did! Annette is honest, hilarious, and fantastic at her job! When you go to 802 Toyota, ask for Annette! More
by Anjelbrob88
Employees Worked With
Annette Young , Cat Arnold, Annette Young
December 14, 2015
Loved Working with Philip Lord at 802Toyota I loved working with Phil and Cat. They didn't pressure me. I told them what I wanted and what I expected to pay. The process was very transparent a I loved working with Phil and Cat. They didn't pressure me. I told them what I wanted and what I expected to pay. The process was very transparent and I think we both walked way happy. I wanted a new 2016 Tacoma. They said it could take up to a month based on availability and they delivered it in less than 2 weeks. Keep up the good work! More
by PeterM123
Employees Worked With
Cat Arnold, Phil Lord
November 17, 2015
Great salesman Philip Lord was our salesman at 802 Toyota in Berlin, Vermont. He was knowledgeable on the product, responsive to our needs and desires, paid attenti Philip Lord was our salesman at 802 Toyota in Berlin, Vermont. He was knowledgeable on the product, responsive to our needs and desires, paid attention to details and followed up quickly on any questions we had. He drew us to an amiable compromise in a respectful, knowledgeable manner and we are now the proud owners of a pre-owned Toyota Camry. He was also mentoring a new salesman during our sale and did that job admirably. Dennis and Janey Malloy More
by Jandd
Employees Worked With
Phil Lord
November 16, 2015
2016 Toyota Tacoma,Scarcer then Hen's Teeth! Hello, I started my search in Chittenden County. I was told there were none avalible. It would be 6-8 weeks till they had one and I had to commit to Hello, I started my search in Chittenden County. I was told there were none avalible. It would be 6-8 weeks till they had one and I had to commit to buying a vehicle i had never even sat in. Enter Shane at 802! He said he would look into it and found the exact model i wanted in NH. He had it on the lot ready to go in 2 days! Thanks for going the extra 100 miles or so for me. I love the truck so far and 802 and Shane were fun to deal with. Thanks, Shane Jack O'Connor More
by Jack O!
Employees Worked With
Cat Arnold, Shane Clawson, Shane Sheeran
September 17, 2015
Great Sales Person, Poor Dealership I had a great experience working with Phil Lord as a salesman at 802. He was patient, fair, friendly, and accessible by phone or email. The dealersh I had a great experience working with Phil Lord as a salesman at 802. He was patient, fair, friendly, and accessible by phone or email. The dealership as a whole could use some work. We walked in to a woman and man sitting at the main desk with a name bar reading "Greeter" and neither one greeted any of us at any time during our 2 hours there. I'm not sure we got a single "hello" from anyone other than Phil and his extremely pushy sales manager Ken Peacock. The car we looked had been shined up perfectly on the outside, but the interior had hardly been touched. Sadly had been looking forwards to purchasing a car there, but the staff and atmosphere (besides Phil) is a HUGE selling point. Even with a one year guarantee on a vehicle I could not imagine bringing myself to go back and get any service - especially if it's the same service team that "cleaned" the vehicle. Also instead of just putting on new rotors/brakes on a vehicle that was basically sold, they determined that the rotors were "70%" and just "resurfaced them." Thanks Guys, you won't be seeing me or my family in Berlin again. More
by oakley
Employees Worked With
Phil Lord
September 06, 2015
Great experience! Back in 2012, we came to 802 Toyota to buy our 2011 Toyota Prius. We had such a great experience that time around that we just recently came back to Back in 2012, we came to 802 Toyota to buy our 2011 Toyota Prius. We had such a great experience that time around that we just recently came back to lease our 2015 Toyota Camry. Dan O'Connor was the salesperson who worked with us and he was GREAT!! He was so helpful and thoughtful. We had a little bit of a wait because it was a very busy day but Dan was very attentive and it made the experience so much better! Thank you Dan and 802 Toyota. We love our cars! More
by Jen43
Employees Worked With
Dan O'Connor
August 26, 2015
Great experience We had a great experience at 802 Toyota, and were treated well by the entire dealership. We are more than thrilled with our new car and the price we p We had a great experience at 802 Toyota, and were treated well by the entire dealership. We are more than thrilled with our new car and the price we paid for it. More
by authorlakeelmore
Employees Worked With
Dan O'Connor
August 24, 2015
Great Experience! Shane is great. This makes the second Toyota I have bought from this dealership, and Shane was the one who worked with us to get to where we wanted t Shane is great. This makes the second Toyota I have bought from this dealership, and Shane was the one who worked with us to get to where we wanted to go on both deals. I would recommend him very highly to anyone interested in purchasing/leasing a Toyota. Janet Charron More
by Janet345
Employees Worked With
Shane Sheeran
August 24, 2015
Very poor customer service Tried purchasing a used truck from this dealership. Was told they wouldn't hold it unless I financed through them. I drove to my credit union and was Tried purchasing a used truck from this dealership. Was told they wouldn't hold it unless I financed through them. I drove to my credit union and was approved right away. Sent an email to them that I was approved and would return the following business day to purchase the truck. I kept the line of communication open and kept checking in. The day I was to purchase the truck I was told at 9;30 am that everything was "all set" and "ill see you later" at 1pm I was told " sorry the truck was sold this morning." Now they sold the vehicle to someone else while I was in the middle of buying it. I spoke with Sam the salesperson he was very sympathetic and great to deal with. I then call the manager "Ken" he couldn't have cares less. His reason behind it was "what do you want me to say, we have 14 salespeople its bound to happen." I then told him I will never do business with them again. All he would do is snicker. I didn't realize the lifelong loss of a customer was so funny. And as I said I will NEVER buy a vehicle from them. I have purchased 11 vehicle in the last 6 years, you would think that would mean something to a car dealership. If you feel you want to do business with this dealership, then I highly suggest you deal with Sam Wright, very good to deal with. DO NOT deal with Ken in Management. More
by jmartnh
Employees Worked With
Sam Wright
August 19, 2015
Shane is great to deal with! My wife and I have purchased 2 new vehicles and sold 3 at 802 Toyota. Shane has handled 3 out of the 5. He is great to work with and is up front and d My wife and I have purchased 2 new vehicles and sold 3 at 802 Toyota. Shane has handled 3 out of the 5. He is great to work with and is up front and doesn't play games. He is well informed in the vehicle industry. His customer skills are great and he is will to answer any questions and if he doesn't know the answer he will get it not just make it up. If you are looking for a great car buying,selling or trading experience look for Shane! On a side note the people in service are great and parts department is great as well if they don't have what you need it will be there quick! More
by lobsternazi
Employees Worked With
Shane Sheeran
