Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
802 Toyota
Berlin, VT
364 Reviews
Filter Reviews by Keyword
By Type
364 Reviews of 802 Toyota
August 17, 2015
Scam. Didn't change my oil at an oil change appt. Bought a new vehicle from 802 Toyota earlier this year. Brought it in for its first oil change at 5000 miles, since this is a new vehicle the oil chan Bought a new vehicle from 802 Toyota earlier this year. Brought it in for its first oil change at 5000 miles, since this is a new vehicle the oil change is free.. I had heard of this dealership being a scam type dealership when it comes to oil changes so I marked the cap on the truck to see if it moved after the service to ensure that the oil was changed. I waited for 2 hours past my appointment time and the oil filter and cap weren't even touched, even though I got a tag in my vehicle stating I got service... I brought it to the attention of one of the employees and they didn't believe me and said that they don't always change the oil on this type of vehicle until 7500 miles... So why even let me bring it in? They then brought out the young man who "preformed" the service blaming this on him. It was not at fault by him, it is the dealership. Be aware when you bring your vehicle in for free service with a new vehicle. Especially if you don't know much about cars and are trusting to the dealership. I will never be purchasing a vehicle from 802 Toyota ever again. Very shady service. I'm lucky someone warned me and I had proof that they didn't touch my vehicle. I do not recommend this dealer to anyone!! (I do not remember the name of the associate, it made me chose one, it may not have been Phil in Service!!!) More
by Never802Toyota
Employees Worked With
Phil Daley
August 07, 2015
Outstanding Customer Service Just can't say enough good things about 802 Toyota Service Dept.! (And I never thought I'd say that about an automotive service department.) Amber, Ph Just can't say enough good things about 802 Toyota Service Dept.! (And I never thought I'd say that about an automotive service department.) Amber, Phil and the entire crew...thank you so much for making our day (and we were feeling dismal, LOL). Absolutely amazing Customer Service!! Russ and Judi Aubertine More
by RussandJudi
Employees Worked With
Phil Daley, Amber Dudley
August 02, 2015
Used Sales Went in to purchase a used vehicle and spent 3 hours at the dealership to be told no one would finance what we were looking at. They asked for a large Went in to purchase a used vehicle and spent 3 hours at the dealership to be told no one would finance what we were looking at. They asked for a large down payment for the banks to consider financing us. Never got to speak with the finance person and our sales guy ignored us and moved on to other clients before finishing with us. Went to another Toyota dealership for the exact same car and within two hours was approved and left with the car and a warrenty. More
by teworthen
Employees Worked With
Dan, used car sales
July 31, 2015
Too many sales gimmicks The folks behind the glass wall in the sales department work a bit too hard and creatively at trying to structure "deals" that might look given a quic The folks behind the glass wall in the sales department work a bit too hard and creatively at trying to structure "deals" that might look given a quick glance! For instance, don't say you're offering XX,XXX for my trade-in and then finance part of that amount on the back-end and increase the cost of the new car. In what upside-down world does it make sense to say that "I'm offering you this for your car ... but oh wait, you have to pay me back for part of that"? Straight up numbers would save time for both you and your potential customers. Also, I would greatly advice against stating things in certain terms when in fact you're not certain. More
by Claus
July 11, 2015
Attentive service Our sales associate was excellent and attentive. This dealership gave us top dollar for our trade, which made our newer used car a more reasonable pu Our sales associate was excellent and attentive. This dealership gave us top dollar for our trade, which made our newer used car a more reasonable purchase. More
by earl43
Employees Worked With
Dan O'Conner
June 16, 2015
Very poor service department I brought my vehicle in for a state inspection and was told I needed over $1200 in work that I KNOW doesn't need to be done. Apparently 802 Toyota has I brought my vehicle in for a state inspection and was told I needed over $1200 in work that I KNOW doesn't need to be done. Apparently 802 Toyota has been telling many people to replace the same part and when brought to an honest mechanic for a second opinion they will tell you your vehicle is just fine. Don't bring your car here unless you want to spend excessive amounts of money on parts that don't need replacing. More
by Aus14
Employees Worked With
Perry Fleming
June 10, 2015
Appreciative and Satisfied customers Purchasing our Tacoma pickup was made easy because of Shane Sheeran’s, willingness to help us get the best trade-in value, and purchase price. His pa Purchasing our Tacoma pickup was made easy because of Shane Sheeran’s, willingness to help us get the best trade-in value, and purchase price. His patience, familiarity with the Tacoma’s performance and technical specifications, as well as his ability to ‘stand back’ while my wife and I processed the information, and arrived at our decision to buy—all helped cement the deal for us. The sales manager, Doug Rice, also made it a point to come speak with us, and made the trade in and purchase price even more attractive. All of the staff that we encountered were welcoming, warm, and made you feel that you and your business were important to them. Once we decided to buy, shook hands, and completed the loan application the ball was in motion, and we drove out of the showroom within 1.5 hours with a full tan k of gas, and applied truck body paint protection. Would recommend Shane, as well as the dealership without reservation to friends and family members. Manuel F. O’Neill More
by manuelo
Employees Worked With
Shane Clawson, Doug Rice, Shane Sheeran
June 05, 2015
Great Experience! Phil was a delight to work with; he was knowledgable and personable. As busy as it was, my needs were taken care of in a timely manner and apologies w Phil was a delight to work with; he was knowledgable and personable. As busy as it was, my needs were taken care of in a timely manner and apologies were made for the wait. I highly recommend doing business with 802! More
by Kristen
Employees Worked With
Phil Lord, Brandy Zuraw
June 03, 2015
Great experience After visiting other dealerships to look for a vehicle, my husband and I had such a great experience with Phil Lord, Doug Rice and Tim in Finance. Ph After visiting other dealerships to look for a vehicle, my husband and I had such a great experience with Phil Lord, Doug Rice and Tim in Finance. Phil is a great salesperson, we felt so comfortable with him, honest guy. The 3 gentlemen were awesome to work with. Thanks guys!!! More
by patty567
Employees Worked With
Tim in Finance, Phil Lord, Doug Rice
May 20, 2015
I got the vehicle I wanted at a fair price and had a lot of Shane Sheeran made my day! As busy as everyone was, he took the time to find us the right truck at the right price. Since it was my first truck, he ga Shane Sheeran made my day! As busy as everyone was, he took the time to find us the right truck at the right price. Since it was my first truck, he gave me some tips on what I might find different when driving it. The dynamic duo of Shane and Shane made my day! More
by Carol16
Employees Worked With
Shane Clawson, Shane Sheeran
