495 Mazda | Page 298

This being my first car purchase I was skeptical at first to show up to any dealership dreading the expected push from the sales people. Fortunately, John was patient and did not try to push the car on us bu to show up to any dealership dreading the expected push from the sales people. Fortunately, John was patient and did not try to push the car on us but rather allow me to shop around; I was not surprised about the tactics from other dealers but I was put on the spot with a "take it now or I will not hold the price if you walk out the door". I love my new Mazda3 and would gladly return to Lannan to buy my second car. More

Great experience with this dealership. Elliot was very helpful and really took his time in explaining about the car I was looking to buy. He was not pushy at all which was what I was afraid of car shoppin helpful and really took his time in explaining about the car I was looking to buy. He was not pushy at all which was what I was afraid of car shopping by myself for the first time.I got a great deal and am extremely happy with the customer service! I would totally recommend this dealership. More

Actually I did not even realize there was a Mazda dealership in Lowell. I am so glad I happened to come across this gold mine of a dealership out there in the dealership world. This dealership does dealership in Lowell. I am so glad I happened to come across this gold mine of a dealership out there in the dealership world. This dealership does not play games, is not a high pressure cooker of a place. They deal with straight talk, are very fair and friendly. It feels as though you are in the midst of a friendly caring family. I was greeted at my first visit there by a Salesman named John Bonner. John was very professional with full knowledge of the Mazda products. John was able to answer all my questions, was friendly, no pressure. John sold me on the product and the dealership. I dealt with six Mazda dealerships in my quest for my new vehicle and it would actually be closer for me to go to another dealership, but I had such a good experience with this dealership that I went back there and will more than likely have all my service done there as well. My wife does not go to dealership; does not like that scene and does not even test drive the vehicles we purchase. She just tells me what color she wants. My wife had to come down just to sign papers and to my amazement told me after that she would even be tempted to come to the dealership herself to purchase a vehicle. We signed all the paperwork with the Sales Manager Anthony Scenna who was also friendly and professional and even when I came back for the delivery, came over to say hello - Again that family atmosphere. During delivery, john greeted me and while he was gathering some of the paper work, not only did John offer me coffee, but other sales folks said good to see you again, "Can I get you something to drink?" Most sales people only focus on their own customers, but not here - how refreshing! I was surprised to find out my car was actually in the showroom. John thoroughly went over the vehicle for this delivery. I was taken around the dealership and introduced to the parts department, introduced to the Service Manager; who was a hoot! Then you actually drive your vehicle out of the showroom - wow, this is outside the box! I have purchased a few vehicle in my time and would have to say this was the best experience I have ever, ever, had purchasing a vehicle. I hope you all at Lannan Mazda dealership know what a good job and entire product you offer. If you are in the market, please check them out. you won't be disappointed. They are a gold mine -Dale More

With a slight glitch in administration,the overall experience was great. Barbara and especially Elliott are very professional and knowledgeable. Elliot bent over backwards to help with the delivery of experience was great. Barbara and especially Elliott are very professional and knowledgeable. Elliot bent over backwards to help with the delivery of the car. More

Searching for a new (used) car was a daunting undertaking. Fortunately a male friend came with me. We visited several dealerships in New Hampshire as well as Massachusetts and talked with several undertaking. Fortunately a male friend came with me. We visited several dealerships in New Hampshire as well as Massachusetts and talked with several sales people. This dealership, however, outshone them all! It was the most clean and inviting, the staff pleasant and helpful, and the office space did not feel claustrophobic or cluttered. When I went in on Monday to sign all the paperwork and pick up my new car, I was delightfully surprised to see that they had posted my name with a thank you on a large white board in front of the receptionist desk – nice touch guys! Our sales representative, John Bonner, was by far the warmest sales rep we spoke to. We sensed a genuineness about him that we did not with the others and immediately felt like we were dealing with a man who was honest and had integrity. Moreover, he seem interested in us and we in no way sensed that we were “prey” being eyed by a vulture (Imagery used by kim.oliveira.12 in her review about how most sales reps make customers feel. She’s so right!) He took care of every detail, clearly and slowly (I did not feel the least bit rushed). He took me out to the car and went over everything again. He explained the administrative process, the documents I’d need to sign and what was required of me so that there were no surprises. Although I dreaded having to visit dealerships to look for a car, the staff at this dealership made the whole experience pleasant and easy! Mazda also saved me a lot of time by taking care of the registration, inspection, and insurance transfer – eliminating my having to run over to the RMV and my insurance company! What a convenience to have it all done right there on the spot. All I had to do was sign some papers and drive my new car home! I highly recommend this Mazda dealership and I highly recommend sales representative, John Bonner. More

I gotta say this is one of the best experiences I have had when dealing with a car dealership. I do not have a Mazda (yet!) but I broke down nearby and Roger was outstanding. Roger kept me informed of the had when dealing with a car dealership. I do not have a Mazda (yet!) but I broke down nearby and Roger was outstanding. Roger kept me informed of the whole process the next day as this was after hours when I dropped off the car. I expect good service departments to be busy and yet taking the time to let me know when and what they were doing for me was special. I would recommend to anyone, even if you do not have a Mazda, to utilize a facility such as this and ask for Roger. Maybe you will even contemplate buying a Mazda if your car has extensive issues. While I was there I spoke with Elliott and John Bonner and both were not typical sales people. They were interested why I was there but did not force themselves on me as you get at most places. Service Dept gets an A+! More

I had a pretty good experience at Lannan Mazda. I was looking for a Mazda 3 sedan 4 door. I had did the research on my own before I had walked in the dealership. I was also interested in the deal that La looking for a Mazda 3 sedan 4 door. I had did the research on my own before I had walked in the dealership. I was also interested in the deal that Lannan Mazda had for the financing. (0% APR for the life of the loan.) I thought Elliot was a nice guy. I just feel like I should have gotten a little more money for my trade-in because I had a lot of new parts in it. I don't think I got the best deal, but I don't think I got a bad deal either... Overall, I was satisfied with the customer service. More

With over 50 years of car buying experience, this is the best. Dave Howe helped us through every step of the purchase and spent a great deal of time explaining and setting up all of the bells and whistles a best. Dave Howe helped us through every step of the purchase and spent a great deal of time explaining and setting up all of the bells and whistles at delivery time. More

I have never owned a new car all of my previous vehicles were used. While I was excited I was also dreading looking for a new car because I hate being "stalked" by the sales employees. I always feel like were used. While I was excited I was also dreading looking for a new car because I hate being "stalked" by the sales employees. I always feel like they are vultures circling your prey, throw in that I'm female and it's not usually a fun experience. I can honestly say that was not the cas here. I am actually looking forward to going back to pick up my registration and schedule my first oil change. John was fantastic! While I brought my parents for support, he spoke to me and not over me. he asked me questions about myself as well as my search and what I was looking for. When I said there was another car at another dealer I wanted to look at he didn't pressure us to stay he actually told us where the dealership was. I was back at john's desk 15 minutes later. not only was John right about how much I'd love the car we test drove (and I bought) but when I arrived at the other dealer there were the vultures just waiting and harassing when I tried to leave. When I picked up my car on monday, John gave me a tour of my car and all of it's bells and whistles. He promised to introduce me to the parts department when I returned for my inspection sticker and even said that he'd rather I not come Wednesday since he would be out and unable to help me. I will definitely highly recommend this dealership to people I know. More

Our experience with Elliott was and still is fantastic. He wasn't pushy, but honest, helpful and genuinely had our best interests in mind. We would recommend our experience so far with Lannan Mazda and El He wasn't pushy, but honest, helpful and genuinely had our best interests in mind. We would recommend our experience so far with Lannan Mazda and Elliott to anyone. Thanks! More