495 Mazda

HORRIBLE customer service post purchase Beyond terrible service at this place. I went to check out the new CX -5 after researching it for a few weeks. I found the sales guy to be less than Beyond terrible service at this place. I went to check out the new CX -5 after researching it for a few weeks. I found the sales guy to be less than knowledgeable about the vehicle, during the test drive correcting him on more than half of his stats was rather embarrassing but whatever, it drove nicely. Luckily (for them) the car sold itself so it was easy enough to look beyond the not so impressive service right off the bat. About 2 days after taking the car home, I noticed that the driver's side seat had a rip in the back. Since this was a brand new car, you'd think that the dealership would be not only embarrassed, but completely accommodating to get the seat fixed ASAP...not the case. To my dismay, it took 2 weeks of calling them nonstop, leaving voice mails, and being hung up on and ignored until finally they agreed to take the car in and fix it on the spot. Lannan Mazda of Lowell is no hop, skip, and a jump away from where I live.. so as long as they were willing to fix it on the spot, it was worth the 45 minute commute out there. Upon arrival, the person whom I spoke to on the phone (Bill, the sales guy) was conveniently not working that day even though he said he was, so they were unable to start working on the car immediately because apparently communication between employees at this business is not a priority. HOORAY, so now the wait begins for a rental car from Enterprise. Two hours later, the drive to work in a disgusting, dirty rental car with an almost empty gas tank seems like the best thing about the day. Trusty Lannan Mazda promises to call once the car is complete "some time in the early afternoon" so I can drive all the way back out there, return the car at Enterprise, and then get a ride over to the dealership. Fast forward 4.5 hours and it's now 3:30pm with no word from them. Since they don't have the best track record at getting back to me, I call to check in. Sure enough, the car is done and ready to be picked up. Rush hour traffic isn't necessarily their fault, but sitting in it for an extra hour certainly doesn't help their case when they were supposed to have it done much earlier. Anyways, moral of the story, they are good until you sign the check and take the car, after that, they are horrible. I recommend you buy your Mazda anywhere else. More

Best Auto Buying Experience Ever Decided to look at Mazda's . Just dropped in Lannnan Mazda and was immediately impressed by the facilities atmosphere and was cordially met by Sam on Decided to look at Mazda's . Just dropped in Lannnan Mazda and was immediately impressed by the facilities atmosphere and was cordially met by Sam on a Sunday afternoon. Thanks to Sam we quickly narrowed down the models to a Mazda 2. Sam answered all questions I had and we took a test drive which impressed me further with all the Mazda 2's standard equipment. This car was for my wife so I went home and brought her to the dealership, we went thru the entire process again this time with the wife. Sam must have spent 2 hours explaining each button and control to her satisfaction. She went for the Mazda 2 in Zeal Red and we put down a deposit to hold until Monday. The agreed price was much lower than my expectations. Overnite she changes her mind and wants the car in Blue. Called Sam back, explained change of color. No problem will get a Blue. Will contact me when available. Problem solved, priced firmed up, financing approved at great rate all with the help of Anthony Scenna Today we picked up Mazda 2 signed all the papers, got the royal treatment. I have never purchased a car and felt better about the entire process than I did today. It left the wife and I feeling good. More

Great Service I was searching for a new car and Bryce Hanson was very helpful. He listen to what I was looking for and showed me a few cars that I might be interest I was searching for a new car and Bryce Hanson was very helpful. He listen to what I was looking for and showed me a few cars that I might be interested in. Eventually I settled with a Mazda 2 and got a great price of it. Definitely made buying a new car easier. More

Sam Gordon Sam was extremely helpful in the entire process of trading in and buying my new mazda. I feel fortunate to have someone like sam help me find what I w Sam was extremely helpful in the entire process of trading in and buying my new mazda. I feel fortunate to have someone like sam help me find what I was looking for. At first me and my wife were not sure what we really wanted we just knew something bigger with more seating potential then what we had at the time and Sam knew exactly what we were looking for and brought us right to a used minivan first once we told him it was out of our price range he worked with us to get us into a new mazda 5 which turns out to be the perfect vehicle for us. More

Marvelous Mazda We recently leased a 2014 Mazda from Lannan as our 2011 lease was coming to an end. We had such a great experience when we leased our first Mazda wit We recently leased a 2014 Mazda from Lannan as our 2011 lease was coming to an end. We had such a great experience when we leased our first Mazda with Lannan, that we decided to give them our business again. Our salesman, Elliott Hersch was very instrumental in our decision in picking our beautiful Metallic Blue Mazda Touring. He was proficient in explaining all the newest updates and even connected our Bluetooth phones for us. We have nothing but good reviews for Lannan and their very efficient staff, from sales to service. We will recommend Lannan to friends and family. More

Great Dealership Would definitely recommend this dealership to others. Friendly sales people that were not pushy or overbearing like at other places. Bent over backw Would definitely recommend this dealership to others. Friendly sales people that were not pushy or overbearing like at other places. Bent over backwards to help and make buying a new car as easy & hassle free as possible! More

Excellent Customer Service I was very happy with my buying experience. I was not looking forward to the process of buying a car at all since in the past it had been a pretty un I was very happy with my buying experience. I was not looking forward to the process of buying a car at all since in the past it had been a pretty unpleasant experience. But Bryce and Elliott made it comfortable, non-pressure, and pleasant. More

Thank you!! Had an excellent buying a car from Lannan Mazda. Not once did I feel pressured into buying anything. I would definitely recommend anyone looking to bu Had an excellent buying a car from Lannan Mazda. Not once did I feel pressured into buying anything. I would definitely recommend anyone looking to buy a Mazda to give Lannan a shot. More

The best car buying experience I have had The salesman is what made this experience the best. Sam Gordon could not have been more helpful and insightful with all my questions. His knowledge The salesman is what made this experience the best. Sam Gordon could not have been more helpful and insightful with all my questions. His knowledge and very friendly demeanor made this whole process extremely easy and I walked out of the dealership very satisfied after having worked with him. I would recommend this dealership, but more importantly I would recommend seeing Sam who will be more than willing to do whatever he can to get you the best deal possible. More

New Car Purchase We had a great buying experience at Lannan Mazda in Lowell. Sam knew a lot about the Mazda we were interested in and gave us a great demonstration. W We had a great buying experience at Lannan Mazda in Lowell. Sam knew a lot about the Mazda we were interested in and gave us a great demonstration. We felt comfortable and not pressured to purchase the vehicle. We felt that we were given a fair price and purchased the vehicle. We would recommend Sam and Lannan Mazda to anyone looking for a new car. More