495 Mazda

A terrific experience. I was in a hurry to purchase a new car a couple weeks back, and I found myself at Lannan at closing time on a Thursday night. Not only did they open t I was in a hurry to purchase a new car a couple weeks back, and I found myself at Lannan at closing time on a Thursday night. Not only did they open the doors for me, but Sam stayed late, was patient, and answered all of my questions. I purchased a 2015 CX-5 the next day, and I couldn't be happier. Even going over finance options with Barbara was low pressure. All in all, I had a totally positive experience, and I feel that I got the best deal possible. I'll be back for sure. More

Exceptional experience, quality team & tremendous service The Lannan sales team (Sam, Sean and Anthony) work very well together. However, Sam Gordon is the “Tom Brady” that makes this team a winner. Sam is The Lannan sales team (Sam, Sean and Anthony) work very well together. However, Sam Gordon is the “Tom Brady” that makes this team a winner. Sam is knowledgeable about the cars (2015 CX-5 -Certified Pre-Owned) and made recommendations to enhancing the driving experience. After some online research, the test drive and price were going to be key. With the recommendations made by Sam on the test drive, I knew this car was it. Sam is unique in the car business in that he actually listens & worked to make sure I was 100% satisfied during the sales process and after. Sam provided an exceptional purchase experience, his is a quality individual (man of his word) & delivered tremendous customer service. I highly recommend the car buying experience with Lannan Mazda & especially with Sam Gordon. Thank you! More

Sam Gordon & team at Lannan are fantastic! Prior to visiting dealerships I did a lot of online research and gathering of price quotes and this dealership made my shortlist. Thank goodness it di Prior to visiting dealerships I did a lot of online research and gathering of price quotes and this dealership made my shortlist. Thank goodness it did! I had nothing but an enjoyable experience at Lannan, a breath of fresh air compared to experiences at some other dealerships. Sam was courteous, very knowledgeable, and a true pleasure to work with. He heard what I had to say and took into account all the needs I was sharing with him. He did not try to up-sell me, and even pointed out that some of the options I wanted were standalone and he could do without me having to purchase an expensive options package. Ultimately I was able to get a great price and really exceptional customer service. After buying the car he went over all the features and gave his phone number if I ever had a question about how things work. Figuring out financing with Barbara was quick and simple & she made us feel right at home. They even honored a Mazda coupon that had come out after I agreed on the price but before I signed for the car. More

New ride excellence...! After 13 years and close to 198K miles, the time had come to purchase another vehicle. After some online comparison shopping between brands, models, a After 13 years and close to 198K miles, the time had come to purchase another vehicle. After some online comparison shopping between brands, models, and dealers, I decided to visit Lannan Mazda to see an in-stock Mazda CX-9 that appeared to meet my needs. I had no prior knowledge about Lannan Mazda. Of course, on the day I went there, it was pouring rain. I was greeted at the doorway by Elliott Hersh and since I knew what vehicle I wanted to see, he wasted no time in answering all my questions (lots of questions), showing me the CX-9, explaining its features, and accompanying me as I did a test ride in the rain. He also patiently went over how Lannan would do all the RMV processing for me. Elliott is a very good and sincere salesman. I also met with Barbara Tibbets who processed all the paper work in a timely manner. Between their efforts and the rest of the Lannan Mazda team who sorted out the RMV plate transfer and inspection sticker process, I was able to return the following day and drive home with my new Mazda CX-9. My new vehicle purchase experience was very good at Lannan Mazda. The service department has convenient hours which is an added plus. More

Sam Gordon was excellent Sam went out of his way to help me on a last minute purchase. He did an excellent job of understanding what my budget was but also guiding me toward Sam went out of his way to help me on a last minute purchase. He did an excellent job of understanding what my budget was but also guiding me toward what was ultimately the better deal. I went in thinking of the short term and he helped with long term value. I had a follow up visit to take care of a minor tire issue. Even though I had already purchased the car his service was impeccable. I would not hesitate to go to this dealer again and it is largely because of him. More

Very pleased! I thought it would be a stressful experience buying my next new car after 11 years. I looked at the CX5 first, as I thought this would be my favorite I thought it would be a stressful experience buying my next new car after 11 years. I looked at the CX5 first, as I thought this would be my favorite. Dave was very polite and took quite a bit of time to explain all the features of the car and answer all my questions. Still unsure, I test drove a few other vehicles. But, in the end, it was the CX 5 GT that won out and I'm very happy with my new vehicle. Dave, the sales associate, took me for 3 test drives before I was sure this was the right car for me. He was always available to answer all my questions. I would definitely recommend this dealership to anybody looking for a great car and working with very nice people. More

Love my new wheels! Earlier this week, I purchased a 2015 CX-5 Grand Touring and love it! We worked with Elliott througout the process, keeping in contact with him even Earlier this week, I purchased a 2015 CX-5 Grand Touring and love it! We worked with Elliott througout the process, keeping in contact with him even when we were looking at Mazdas at other dealers. He is very knowledgeable about Mazda cars, and an excellent salesman. Ultimately, Lannan Mazda had the best inventory and the best deal. Barbara also made the paperwork process very easy. We were happy to work with a local dealer and look forward to using their service department. Thanks, Elliott! More

Extraordinary Experience I'd a tremendously satisfying experience at Lannan Mazda in Lowell. After contacting this dealership for info I was contacted by the Internet Sales r I'd a tremendously satisfying experience at Lannan Mazda in Lowell. After contacting this dealership for info I was contacted by the Internet Sales rep Sean, polite and helpful and led me to work with Dave Annis, so many thanks, Sean! Dave did all the work for me, all but jumping through actual burning hoops to get me into my new CX-5. From going over options to hashing out the numbers to setting up the car for detailing and the legal work, Mr. Annis took care of everything. My schedule is not easy to work with, but he managed it for me. Pleasant demeanor, honest, diligent, and can crack you up. In a previous other-dealership experience, I felt like I was being hit with a fistful of pencils. So I had no illusions walking into Lannan. But this dealer surpassed and quelled all expectations. Many thanks also to Ms. Tibbetts for working out a great deal for me in those numbers! Best of everything and many thanks to Dave Annis for his hard work and all at Lannan, keep it up. Elizabeth More

Painless Purchase A lot of people say that they never look forward to the car buying experience. I can say that we shopped for a vehicle for about a month and a half be A lot of people say that they never look forward to the car buying experience. I can say that we shopped for a vehicle for about a month and a half before heading to Lannan. We worked with Sam from beginning to end and I have to say the experience was fantastic. We decided to go with the CX-9 over similar vehicles we looked at. I can honestly say that it was the customer service that made us decide to work with Lannan. Sam made the experience so painless and enjoyable that I couldn't imagine going to another dealership. We love the vehicle and recommend that if you are looking to take any stress out of the car buying experience visit Lannan and ask for Sam. More

Friendly and Honest Sales Experience Just bought a 2014 Mazda3. Dave Annis is an accessible, honest salesperson who will really give you the low down. He will work with you and his team t Just bought a 2014 Mazda3. Dave Annis is an accessible, honest salesperson who will really give you the low down. He will work with you and his team to ensure all your questions are answered. So my only complaint is related to the Finance, not Sales, portion. The one fee Finance will sneak in at the very end is the Vendor's Single Interest Insurance (VSI) fee. After you've signed about three sheets of paper with your total cost listed, you will finally sign the finance agreement and all of a sudden your monthly fee has increased by about $5. This is because of a finance charge that they will neglect to tell you about until the last piece of paper you sign even though they must have known about it the other 10 times they showed you a price in order to get the interest rate quote from the bank. Mine was $80. Otherwise, I feel I was treated very fairly, and I would definitely buy here again when I'm back on the market. More