495 Mazda

I purchased a new 2013 Mazda 5 from Lannon Mazda. The salesman that I dealt with was Sam and he made the process seamless. I would easily go back to Lannon Mazda and ask for Sam on my next vehicle purch salesman that I dealt with was Sam and he made the process seamless. I would easily go back to Lannon Mazda and ask for Sam on my next vehicle purchase. More

Quality dealer. John was exceptional from the phone call to see if the car was available until I drove away. He is an asset to Lannan Mazda. I recommend you go see him if you're in the market for a car. Bar to see if the car was available until I drove away. He is an asset to Lannan Mazda. I recommend you go see him if you're in the market for a car. Barbara was also great with all the post sale paperwork. Quick, knowledgeable and helpful. Oh, and I love the car. Dave T. (Mazda 6) More

DAVE ANNIS made our experience at Lannan Mazda, very competitive prices, but I think what we enjoyed the most was the friendly enviroment, no fights over interest rate, very smooth process. competitive prices, but I think what we enjoyed the most was the friendly enviroment, no fights over interest rate, very smooth process. More

December 16, 2013 To Whom It May Concern, I have been a December 16, 2013 To Whom It May Concern, I have been a Mazda car owner since high school; I’ve had a mazda mx-6 and a rx-8. I just want December 16, 2013 To Whom It May Concern, I have been a Mazda car owner since high school; I’ve had a mazda mx-6 and a rx-8. I just wanted to let Mazda know that I have ceased from being a Mazda customer to become a Honda customer based on my terrible customer service experience at Lannan Mazda dealership, located on 720 Rogers st., Lowell, MA. I was disrespected at this Mazda dealership, mistreated by the service managers, Alex and Tiffany, as well as the secretary. This dealership refused to provide copies of tests performed on my car and charged me outrageous amounts for work that I am not sure it was completed. Additionally, they treated me badly whenever I called to check in on my car and gave me attitude when I looked over the documentation. When I went to pick up my car, they made me copy test results by hand, refused to provide regular printer paper (provided sticky notes) and pressured me to pay immediately so that I could leave. On 12/12/13, I left the Mazda dealership and headed directly to a Honda dealership. I traded in my 2004 Mazda Rx-8 and leased a brand new 2013 Honda Civic si. Below are the details of my latest experience at this dealership. Sunday, 12-08-13: I had my car towed from Boston to Lannan Mazda dealership in Lowell. Engine was weak and car would not drive. I filled out all of the paper work and left car there. Monday, 12-09-13: I call to check in around 9am and Tiffany picks up the phone. She emphasizes that she is very busy with other customers and I was not on the agenda. However, the technician will look at my car in the afternoon. I call to check in around 2pm to make sure that a technician got to see my car. Tiffany picks up and yells “Was I not clear this morning? I told you that we are busy and we will get to your car.” I explained to her that I was just checking in and nervous to find out what the issue was. I never got a call back. I called again to check in around 5:30pm and tiffany was gone. Everybody had left and nobody provided me with an update on my car. Tuesday, 12-10-13: I call to check in on my car. Alex picks up. He tells me that no one looked at my car and that they didn’t have time. He said that they would get to it in the afternoon. I call to check in the afternoon and he says that there is definitely something wrong with the engine and that they will need to run more tests. He told me that he spoke to my insurance and that they told him to perform compression test on the engine. He told me not to worry about charges because my Extended Warranty company was the one that asked for it. He told me that technician would be done by that night, he would stay for over time. Wednesday, 12-11-13: I call in the morning to check in with Alex and he said that technician is still looking at my car. In the afternoon, he calls me and says that my car needed 2 ignition coils, a new set of spark plugs and ignition wiring. He simply tells me that it will cost $760.65 and that $558.63 was my responsibility. He didn’t really explain the charges in detail and just asked me yes or no and that he would have the parts the next day. I said yes because I needed my car to drive to work. Thursday, 12-12-13: I call to see if my car is ready. Then, they return my call to say my car is ready for pick up. I also asked for Alex to read to me over the phone the tests results. The compression numbers were really low, part of it failed. I asked if that meant that my car could fail any second and he said yes and no. I leave work and go there to pick up my car. When I arrive around 4pm, the secretary asks me to sign right away and asks for my card. I take my time to read through all of the charges before I sign anything. She seemed very annoyed by the fact that I was reading everything. She just wanted me to sign and charge my car. I noticed that my set of paperwork did not include the “Warranty Vehicle Injury Report” and the “Engine Compression Test – details.” I kindly asked for a copy. The secretary told me “no.” I insisted and she called Alex over. I told Alex that I wanted the paperwork because I keep all documentation. He told me that he wouldn’t give it to me. I insisted. Alex went inside and came back with the Mazda Warranty report when he initially told me that I was not allowed to have it. Then, I asked for the details of the compression results. Alex refused to give it to me. He told me that he could type it but it would take about 20 minutes. I was outraged, but I told Alex that I could wait. Alex said “I am very busy and I have other customers, you can copy it on a piece of paper if you want.” I was even more furious but I kept my composure and asked for a piece of paper to copy the numbers. Meanwhile, the secretary is making faces to Alex and also to me. She then sticks a small piece of stick note in front of me. I said, “I have to copy this entire page. I won’t have enough space with this sticky note.” The secretary then sticks another piece in front of me. Then I said, “Ms. Can you please turn around? You will see a printer behind you. Could you please open the drawer and take out a nice piece of printer paper for me?” She makes another face but gives me the paper. I say “I am paying a lot of money here and I am not even sure for what. I think the least you can do is make a copy of this for me.” Alex leaves and I start copying everything. I paid and signed the paper. As soon as I left the dealership, I headed over to Atamian Honda. They were very courteous, made me a great trade-in offer, and offered me a brand new car at a good price. I accepted the offer the same day and bought my car right there. I will never buy a Mazda again because of this Lannan Mazda dealership in Lowell. I would always bring my car here because it was the closest dealer to my house. I needed to bring my car to a dealer because that was the only option that my extended warranty gave me. I was never treated with courtesy by Alex or Tiffany. One time, I was late to an oil change appointment, about 5 minutes, and they wouldn’t take my car because they were so busy. Again, I will never buy a Mazda again and I highly recommend staying away from the Lannan Mazda dealership in Lowell, Ma. They are not trustworthy and they will mistreat you. I am also reporting Lannan Mazda of Lowell to the Better Business Bureau. More

I went to Lannan to test drive a Mazda 6 as part of comparison shopping a number of sedans. Dave Annis was friendly, helpful and very good with the family (my 8 year old and wife had many questions fr comparison shopping a number of sedans. Dave Annis was friendly, helpful and very good with the family (my 8 year old and wife had many questions from the back seat). After the drive I requested lease numbers and Dave not just met my numbers but beat them handily. He handled all of the financial and processing of the lease quickly and texted me when the car was ready. The entire process had me in the dealership less than an hour combined and that was due to Dave's help in processing everything to my time frame. I would certainly recommend Lannan, and Dave Annis in particular, to anyone considering a Mazda. More

As I told Dave and Barbara - this was quite possibly the easiest, fastest, friendliest car buying experience I've ever been through. Thank you so much for your help! easiest, fastest, friendliest car buying experience I've ever been through. Thank you so much for your help! More

It was a pleasant experience, buying my car from Lannan Mazda. Elliott was the sales rep who took very good care of me. He is kind, patient, informative and always followed up with me. The service departme Mazda. Elliott was the sales rep who took very good care of me. He is kind, patient, informative and always followed up with me. The service department is responsible and take on any issues that are brought to them. Overall everyone was very nice. Am a Happy customer. More

I was shopping for a new SUV and I read some great reviews on the new CX-5. When I went in to take one for a test drive, I met with Elliott Hersh. Elliott was professional, knowledgeable and very easy reviews on the new CX-5. When I went in to take one for a test drive, I met with Elliott Hersh. Elliott was professional, knowledgeable and very easy-going. Prior to visiting with Lannan Mazda, I had test drove several other similar SUVs at other dealerships. Not only was the CX-5 better than all of them, my overall experience at Lannan Mazda was also better than every other competing dealership I had met with. There is no pressure at Lannan Mazda which is such a huge relief. Elliott was very fair and always followed up with my inquiries, but he never once pressured me to purchase a vehicle. Not only did I receive a good price, I also received a fair trade value for my previous car. In regards to financing, Barbara explained all my options and was able to answer my questions. While she offered me the options to purchase extended warranties, she also did not pressure me. I absolutely love my new Mazda CX-5 Touring, and I highly recommend Elliott Hersh at Lannan Mazda if you are looking to purchase a new Mazda. He really made all the difference in my car buying experience. More

I was shopping for a new Mazda and I read reviews about the low pressure sales at Lannan. Anthony Scenna and Elliott were professional and courteous. They were very knowledgeable with regards to each Maz the low pressure sales at Lannan. Anthony Scenna and Elliott were professional and courteous. They were very knowledgeable with regards to each Mazda I was considering buying. Not only did I receive the price I wanted for my new car, I also received a fair trade value for my old car. With regards to financing, Barbara explained all my options and she was very helpful with the overall process. If you want a great car without all of the foolish car salesperson haggles, go to Lannan! More

John Bonner and Anthony Scenna were a pleasure to work with and made the process of buying a car so easy. Customer service was excellent. I would highly recommend this dealership for any of your automobil with and made the process of buying a car so easy. Customer service was excellent. I would highly recommend this dealership for any of your automobile purchases. More