495 Mazda
Lowell, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 3:30 PM
Service
Monday 7:30 AM - 4:00 PM
Tuesday 7:30 AM - 4:00 PM
Wednesday 7:30 AM - 4:00 PM
Thursday 7:30 AM - 4:00 PM
Friday 7:30 AM - 4:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 4:00 PM
Tuesday 7:30 AM - 4:00 PM
Wednesday 7:30 AM - 4:00 PM
Thursday 7:30 AM - 4:00 PM
Friday 7:30 AM - 4:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Service is easy to schedule, fast and trustworthy! Waiting area is clean and comfortable with several work stations and other seating. I never wait long. Waiting area is clean and comfortable with several work stations and other seating. I never wait long. More
Excellent customer service! I’m still a fairly new customer to your service apartment and Cesar was outstanding. He was very warm and informative. Also the service department was extremely clean. customer to your service apartment and Cesar was outstanding. He was very warm and informative. Also the service department was extremely clean. More
Customer service was great. Everything was fine. After a full day of driving it today, the driver side speaker goes in and out, will call a full day of driving it today, the driver side speaker goes in and out, will call More
Great customer service! The store is bright and clean. They even sent me a text message with a video of my car being worked on while I waited. They even sent me a text message with a video of my car being worked on while I waited. More
Albert was very knowledgeable about the cx5 and understood what we wanted. Mike in finance was friendly and effcient. Our experience was very relaxing with no undue pressure to buy. understood what we wanted. Mike in finance was friendly and effcient. Our experience was very relaxing with no undue pressure to buy. More
Love coming here even if it’s for an oil change They are Love coming here even if it’s for an oil change They are very friendly courteous and fast service I love the new video they do while starting the oi Love coming here even if it’s for an oil change They are very friendly courteous and fast service I love the new video they do while starting the oil change process they check underneath your whole car to see if anything is not working properly give you advice about it and then send you the video so you can see also I for the price your getting more then just an oil change would recommend this place to get your oil change or an inspection sticker too thank you Mazda More
I bought a used car and was helped by Alex. He was very kind in helping me through the process, and I felt that he was patient and honest with me. The extras fees were what I expected (I had looked at the kind in helping me through the process, and I felt that he was patient and honest with me. The extras fees were what I expected (I had looked at the Edmunds.com estimated fees) and overall, the process was smooth. Mike helped me with the finances, and was very kind and easy to talk to. He answered all of my questions. Michael, the general sales manager, helped during negotiations and was also very kind. He offered me an extra oil change when I had to wait longer than expected to pick up the car (they had found an issue with the air compressor during their last test drive before I came, and had it fixed right away). The only part that made me skeptical at first about 495 was my initial email correspondence with Rygen, who was very slow and blunt in their responses. I’m glad I just ended up calling and speaking with Michael instead before coming in. More
I bought a used CX-5 with the help of Kristen. Kristen was respectful, transparent, and patient throughout the whole process. It was a great experience and I would highly recommend this dealership to othe was respectful, transparent, and patient throughout the whole process. It was a great experience and I would highly recommend this dealership to others! More
Great service, everything was done in a timely manor. The store looks great. Service is clean, techs are great. Great prices and too notch service! store looks great. Service is clean, techs are great. Great prices and too notch service! More
Total five star rating! They served for first time the Total five star rating! They served for first time the diesel SUV of the rare kind (2019 CX-5) with professional approach and preparation in advance Total five star rating! They served for first time the diesel SUV of the rare kind (2019 CX-5) with professional approach and preparation in advance. From scheduling appointment, through checked-in, to work done and follow-up video, I experienced flawless and meticulous service. Thank you Cesare, Jonathan Paul! More