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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,457 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,457 reviews

January 02, 2025

Dealership was wonderful to deal with the salesman was just a very professional, and the finance man was very, very nice too More

by Tommy Bennett tsc @aol.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Jan 03, 2025 -

Ourisman Lexus of Rockville responded

Tommy, we're delighted to hear that you had a positive experience with our team at Ourisman Lexus of Rockville. Thank you for the kind words about our sales and finance staff!

January 02, 2025

I had a great experience with Omar, Owen, and James. I'm loving the lc500! More

by john.jsilk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar, Owen, James,
Jan 03, 2025 -

Ourisman Lexus of Rockville responded

Our team is always happy to help you out, John! Thanks for choosing Ourisman Lexus of Rockville and we will see you next time!

January 01, 2025

Working with Pei Pei was such a treat! She helped me find a wonderful car and they worked with my budget … I negotiated a great deal! I am very satisfied! More

by ewadele
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai and Amal Adnan
Jan 02, 2025 -

Ourisman Lexus of Rockville responded

Ewadele, we're delighted to hear that Pei Pei and the Ourisman Lexus of Rockville team helped you find a great car within your budget. Enjoy your new ride!

January 01, 2025

Everything was great! Smooth process and clear. Omar was excellent taking care of every detail and questions. More

by m
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar, Sosan
Jan 02, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Omar provided excellent service and made your experience at Ourisman Lexus of Rockville smooth and clear. Thank you for the fantastic review!

January 01, 2025

Omar was very nice. Looking forward to making this my dealership for my lexus RZ More

by dion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Jan 02, 2025 -

Ourisman Lexus of Rockville responded

We couldn't ask for a better review of Omar and Ourisman Lexus of Rockville. Thanks so much, Dion!

December 31, 2024

The negotiation was professional and fair. Pei Pei Tsai was a helpful salesperson, Seth Hamm ably and quickly closed the deal on my new 2024 IS 500 F Sport Premium and James Wang was a first c More

by stelis328
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Jan 02, 2025 -

Ourisman Lexus of Rockville responded

Thank you for sharing your positive experience with Ourisman Lexus of Rockville! We're delighted to hear that Pei Pei, Seth, and James provided excellent service during your purchase. Enjoy driving your new 2024 IS 500 F Sport Premium!

December 30, 2024

After 20 years of servicing my RX at Lexus of Rockville (later Ourisman Lexus of Rockville) I thought it maybe time to buy a new one. This is when I met my incredible salesman, YK. YK was super attentive More

by Jaguar8942
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby
Jan 02, 2025 -

Ourisman Lexus of Rockville responded

Thank you for sharing your wonderful experience at Ourisman Lexus of Rockville! We're delighted to hear that YK made the car-buying process so special and memorable for both you and your husband. We appreciate your kind words, referrals, and hope you're enjoying every moment with your new RX!

Jan 03, 2025 -

Jaguar8942 responded

I must say that I was truly outraged that my salesperson would be rated 4.8 when he was simply incredible. On this form I rated Ourisman Lexus 5 stars and of course the reason that they are rated 5 stars is because of my salesman YK. As I was filling out rating form I tried to pass over the section where I was supposed to rate two people that I was not familiar with. But your app made me select one of two people neither of which was YK before I could submit the form. I did write a comprehensive narrative justifying a 5 star rating for YK. Then app took me back to these two people again. I assumed that the administrative support person helped YK with my sale so I rated her. Then the app asked me if this was a service call or did I buy a car. Three times I filled in that this section and described the transaction as a purchase of a Lexus and not service. Yet the reason for the visit still states service. I have dealt with this Lexus facility for over 20 years and I bought this car (paid cash for it) when I did because of YK. There is no way that the services he rendered rate a 4.8 - NO WAY. He is definitely a 5 star salesman and that is the rating that I want for him I will not be satisfied with anything else. I will pursue this matter until this wrong is corrected. Carla Johnson

December 28, 2024

I usually ask for Mike. It is always professional, easy going, and efficient. The dealership makes sure you are comfortable while you wait. I can have a snack and tea while More

by ginamcb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 30, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience with us at Ourisman Lexus of Rockville! We're delighted to hear that Mike and our team provide a comfortable and efficient service visit. Enjoy those snacks, tea, and the clean car!

December 25, 2024

My first time at the dealership. They were very friendly and super efficient. I was in and out in under an hour. More

by pshapero
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brad
Dec 26, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that your first visit to Ourisman Lexus of Rockville was both friendly and efficient! Thanks for choosing us, and we look forward to serving you again!

December 25, 2024

Great buying experience. Made the buying process very straight forward and easy. Sales agent Brionna was very attentive and helpful. More

by juanpablogonzalez6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brionna, Jeannette Shalaby, Jesse Drost
Dec 26, 2024 -

Ourisman Lexus of Rockville responded

Hi Juan! We're delighted to hear that Brionna provided a straightforward and easy buying experience at Ourisman Lexus of Rockville. Thank you for sharing your positive feedback, and enjoy your new vehicle!