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Particular dealers had difficulty in maintaining in communications through the client’s preference and mistakenly kept contacting the incorrect information communications through the client’s preference and mistakenly kept contacting the incorrect information More

by bryce.sinclair Verified Customer Verified Customer

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I had an amazing experience working with Jay, the manager over at Toyota Hackensack. From start to finish, he made the entire process seamless and efficient. Everything was handled over the phone — no stress over at Toyota Hackensack. From start to finish, he made the entire process seamless and efficient. Everything was handled over the phone — no stress, no back-and-forth — just a smooth, professional transaction. When the time came, all I had to do was show up and pick up the Toyota Tundra, which was prepped and ready for me. Big shoutout to Tom from Car Concierge for making the connection and coordinating everything perfectly. He made the pickup process just as easy as the buying process. Truly a top-tier team. Thank you both! More

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Easy Fast service and sales help Staff is friendly Helpful and knowledgeable Great dealership to work with Helpful and knowledgeable Great dealership to work with More

by LOVESTOTEACH1 Verified Customer Verified Customer

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Toyota of Hackensack was great! Mannix helped me find the best car for my needs and was very courteous throughout the entire process. Michael in the Finance dept was also extremel Mannix helped me find the best car for my needs and was very courteous throughout the entire process. Michael in the Finance dept was also extremely helpful and put the whole deal together for me. Good experience all around and I have my new used Toyota Corolla that I was looking for! More

by CP Lee Verified Customer Verified Customer

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My Salesman Jim Loscalzo was the best. He was very knowledgeable of all things Toyota, and gave me a great deal. I would recommend anybody looking for a new or used Toyota to call Toyota He was very knowledgeable of all things Toyota, and gave me a great deal. I would recommend anybody looking for a new or used Toyota to call Toyota of Hackensack and ask for Jim Loscalzo! More

by jamesd Verified Customer Verified Customer

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I came for the rear camera recall on my Crown. It should have taken 1.5-2hours. I was told after 90 mins I needed a new tire, fine. 2 hours hours later I had to ask about the status and was taken It should have taken 1.5-2hours. I was told after 90 mins I needed a new tire, fine. 2 hours hours later I had to ask about the status and was taken to see my car. it was obvious the work had just been done on the camera and the new tire was not yet mounted. I also had requested help with my Remote app which wouldn't connect. The tech said they needed half an hour to address this but the service rep had not told them I needed this help. I couldn't wait. 4.5 hours after I arrived I left with no resolution on the Remote app. Poor communication. Clearly my car wasn't addressed until hours after I arrived. Very poor experience and it will cause me to think twice about service at TOH. More

by MITCHELL.CAPLAN Verified Customer Verified Customer

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I am VERY disappointed because I just received an email that I need another appointment for further service . Why didn't" your perform this service while my car was there for my 80,000 mile checkup ?????? that I need another appointment for further service . Why didn't" your perform this service while my car was there for my 80,000 mile checkup ?????? I AM VERY UNHAPPIY ABOUT THIS. More

by RBRUNELLE46 Verified Customer Verified Customer

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worked very fast and excalty what i wanted they understood right away all the needs Thanks understood right away all the needs Thanks More

by Nuchem1 Verified Customer Verified Customer

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Great customer service and very knowledgeable. Helpful getting me the color and vehicle that I needed. Helpful getting me the color and vehicle that I needed. More

by jacobcnicolaou Verified Customer Verified Customer

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Everyone was very professional and Catherine is a number one salesman she was great and super professional one salesman she was great and super professional More

by RL196565 Verified Customer Verified Customer

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