rosa bernasconi

5 Star Dealership This is my third transaction, with Audi Pacific. Always, a pleasant experience. Everyone involved in all aspects, are very helpful. Always, go out This is my third transaction, with Audi Pacific. Always, a pleasant experience. Everyone involved in all aspects, are very helpful. Always, go out of their way to make sure I am satisfied. Great customer service, in all departments. More

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Service Tire had a nail. Bought a new tire. Everything went smooth from the loaner car to the service. Service was great. I forgot who helped me but she was Tire had a nail. Bought a new tire. Everything went smooth from the loaner car to the service. Service was great. I forgot who helped me but she was quick and got me into a loaner car right away More

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I was in and out quickly, both dropping off and picking up and they were able to meet my schedule. That's is what is most important to me. and they were able to meet my schedule. That's is what is most important to me. More

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Fantastic service! A CD was stuck in my player. I stopped by, with no appointment, and your service staff stepped up, analyzed the problem, fixed it in less than an hour A CD was stuck in my player. I stopped by, with no appointment, and your service staff stepped up, analyzed the problem, fixed it in less than an hour and even washed the car before delivering it to me! Great, dedicated staff: friendly, competent and efficient. Gave far more than expected! More

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I called Audi Specific and spoke to Cesar Zavala. I told him the car I wanted and the price I was looking for. He called me back the next day and basically met my price for the car I requested. Cesar did him the car I wanted and the price I was looking for. He called me back the next day and basically met my price for the car I requested. Cesar did what he said and gave me what I wanted. I was able to avoid the usual car salesman/dealership baloney and actually have a great experience. The General Manager (Bernie) is a likeable "hands on" individual who helped greatly with my transaction as well. Even the finance person was enjoyable and on point. My car was detailed and waiting in the showroom for me with the paperwork ready for signature...Great Team = Great experience. More

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I had mixed experience with this dealership. I think this is as good a dealership as any other. Just make sure that you know your facts about the car & its service package you want before your visit; otherwi is as good a dealership as any other. Just make sure that you know your facts about the car & its service package you want before your visit; otherwise, I have a feeling that you'll miss something and they'll miss some important details. The interesting part is that they didn't seem to miss them on purpose. I went there shopping for an A6 CPO because it had all the features that I wanted and it was close the my target price range. I was greeted by Rick and he was an ernest sales person. The test drive process was smooth and he didn't give me pressure. The offer process was slightly long but the deal eventually came through. Making it through the sales process was just half of it though. Two curious items were later discovered and eventually fixed by their sales and service departments: i) keys were missing and ii) tire size was wrong for the wheels. You'd have thought that when they checked their CPO inspection list, they would have discovered the problems. If I hadn't read the list myself, then I would have not been offered the replacements. The service staff and the finance lady are highly commendable. I think they kept the cars of their customers really well. The service manager was fast and direct in responding to problems. The finance lady Rosa knew exactly what she's talking about. Overall, it was a good purchasing experience. I recommend shopping here after doing some homework on the car you want. More

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Fred first contacted me after I had sent a internet inquiry over a month ago. He was very polite and friendly the entire time. Very professional and did what ever he could to make sure I was satisfied. inquiry over a month ago. He was very polite and friendly the entire time. Very professional and did what ever he could to make sure I was satisfied. Although I did not get the exact color I wanted, him and his sales team were able to workout a better deal on a brand new A4 with more options than I wanted at a much lower price than I had expected. Rosa finished up all the financing details and I could not have been more pleased with the service I recieved from them and the rest of the Pacific Audi team. I told Rosa that it was my very first brand new car and she threw in free window tint as congratulaions. I hope all my future car buying experiences will be as nice as this was. More

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Excellent communication. Staff knowledgeable and friendly. No "hustle." All very professional. Was referred by my car broker Peter Arkin who is very knowledgeable and careful about to whom he wou friendly. No "hustle." All very professional. Was referred by my car broker Peter Arkin who is very knowledgeable and careful about to whom he would refer. My only problem is that I live too far away to be able to use Pacific Audi for my routine service. But I do plan to use them for major items if and when they arise. More

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