joe talosi

Rude salepeople, worse finance staff. They act like they are your best friend until you sign the contract. Once you do, they treat you like garbage. are your best friend until you sign the contract. Once you do, they treat you like garbage. More

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Fun and easy. Clean place. Nice Bathroom. Close to no wait. I have busy schedule and people work around my availability. I had a feeling that they really want to he Clean place. Nice Bathroom. Close to no wait. I have busy schedule and people work around my availability. I had a feeling that they really want to help me. More

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The experience was hassle-free and time efficient. We had specific needs and budget, and the team was helpful in getting us a deal that worked for us in the vehicle we wanted. We had specific needs and budget, and the team was helpful in getting us a deal that worked for us in the vehicle we wanted. More

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The service was excellent, Lina was great! We came in to trade our previous Audi in as we have done this for the past 10 years. The service is always Great, but Lina and Joe were the best. We came in to trade our previous Audi in as we have done this for the past 10 years. The service is always Great, but Lina and Joe were the best. More

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I had mixed experience with this dealership. I think this is as good a dealership as any other. Just make sure that you know your facts about the car & its service package you want before your visit; otherwi is as good a dealership as any other. Just make sure that you know your facts about the car & its service package you want before your visit; otherwise, I have a feeling that you'll miss something and they'll miss some important details. The interesting part is that they didn't seem to miss them on purpose. I went there shopping for an A6 CPO because it had all the features that I wanted and it was close the my target price range. I was greeted by Rick and he was an ernest sales person. The test drive process was smooth and he didn't give me pressure. The offer process was slightly long but the deal eventually came through. Making it through the sales process was just half of it though. Two curious items were later discovered and eventually fixed by their sales and service departments: i) keys were missing and ii) tire size was wrong for the wheels. You'd have thought that when they checked their CPO inspection list, they would have discovered the problems. If I hadn't read the list myself, then I would have not been offered the replacements. The service staff and the finance lady are highly commendable. I think they kept the cars of their customers really well. The service manager was fast and direct in responding to problems. The finance lady Rosa knew exactly what she's talking about. Overall, it was a good purchasing experience. I recommend shopping here after doing some homework on the car you want. More

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BEWARE OF....I purchased (with confidence, I thought)a Certified used 2008 Q7 from Pacific Audi (Torrance)in June of 2010, the car was nice, sales and financing was OK. BUT when I wanted to trade the vehi Certified used 2008 Q7 from Pacific Audi (Torrance)in June of 2010, the car was nice, sales and financing was OK. BUT when I wanted to trade the vehicle in March of 2011 somewhere else, I was shocked to find out that the vehicle had been painted on the right front fender and door,hence being worth $2000 less vs the no paint work value. In disbilief,I went back to Pacific to ask for an explanation. There, the salesman and his manager, without skipping a beat said that "the car probably had some scratch or something, needing touching up"! followed by presenting a Carfax report that did not show any damage report. This was supposed to make this a non issue, even though they had previous knowledge of it and chose not to disclose it at the time of sale. To make matters worse I had them appraise the vehicle themselves and their figure of $26000, was $3000 less than CARMAX offered me on an outright purchase, just 1/2 mile down the road. I contacted Audi customer relations for assistance and after a week of "investigation" all they had to say was that as long as the Carfax is OK and there is no major structural damage, this would not be a disclosure item. Here I am, having paid good money for damaged goods which I cannot re-sell or trade in without taking a beating for what I had no knowledge of. If I had my guards up as if I was buying from any corner car lot then I would have had it checked by a third party but the "Audi Certified" thing, ended up to be the catch. Also just a word of advice for the dealership management; "There is a difference between what is legal and what is moral". We'll see how the court rules. More

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We recently brought our Q7 from Pacific. I came all the way from San francisco. Pacific Audi Rocks in terms of customer service. I do recommend to my friends.I checked the car, paid money and got out. tha way from San francisco. Pacific Audi Rocks in terms of customer service. I do recommend to my friends.I checked the car, paid money and got out. thanks for making luxury car purchase so smooth. More

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