jerred drake | Page 3

I purchased a car from Grubbs 6 months ago and still don’t have my plates been driving around with temporary tags and I have to call 10/15 times before anyone actually does anything. Not to mention when don’t have my plates been driving around with temporary tags and I have to call 10/15 times before anyone actually does anything. Not to mention when I traded in my car they didn’t pay off my car in time and had to get call from my previous lender about missed payments after Grubbs bragged about selling my car 2 days later so they are quick to make a buck off of you after that they don’t care about you and you will be pulling your hair out trying to deal with this dealership after the sale is complete I would never in my life use this dealership!! More

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DO NOT BUY ANYTHING FROM THIS DEALERSHIP!!! They are dishonest, and are not responsive to NUMEROUS phone calls. dishonest, and are not responsive to NUMEROUS phone calls. More

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Loved my experience. Mandy was so fun to work with and just genuinely cared for us! Our sales man Jarred was also great! Never felt pressured and always made sure we were on the same page. Definitely rec just genuinely cared for us! Our sales man Jarred was also great! Never felt pressured and always made sure we were on the same page. Definitely recommend. More

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From first contact with Ken to picking up my car the whole process has been easy and effort less -I managed to fit it all in my busy schedule whole process has been easy and effort less -I managed to fit it all in my busy schedule More

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Great dealership. Professional and helpful people who were friendly, knew their job, Would recommend to anyone shopping for a Pre-Certified Used auto, particularly, an Infiniti. were friendly, knew their job, Would recommend to anyone shopping for a Pre-Certified Used auto, particularly, an Infiniti. More

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The sales staff was knowledgeable and attentive. Our experience was excellent! We received outstanding service, and we are very pleased with the deal and the vehicle. experience was excellent! We received outstanding service, and we are very pleased with the deal and the vehicle. More

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Very professional and made for a good experience. Would recommend Jerred Drake, we purchased a lease from the new lot and a vehicle from the pre-owned lot all in one day. recommend Jerred Drake, we purchased a lease from the new lot and a vehicle from the pre-owned lot all in one day. More

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I bought my car there 2 years ago. I was tricked into purchasing a prepaid maintenance plan by a finance guy who said that I could use it at a Nissan dealership since there are no Infiniti dealerships wi purchasing a prepaid maintenance plan by a finance guy who said that I could use it at a Nissan dealership since there are no Infiniti dealerships within 100 miles of my residence. When I found out this was untrue I tried several times to get a refund. The most recent time I was told that I would need to come in person to sign in order to get a refund (a 6 hour round trip). They keep calling me to sell me a new car but no one will fix this super shady sales trick that has me pretty upset. Obviously I don't need to be in person to sign a document they just want me to buy a car. I'm mad. More

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Great customer serviceEmployees were very friendly and Great customer service Employees were very friendly and asked questions and asked me did I have questions. Your are very respectful and kind to every Great customer service Employees were very friendly and asked questions and asked me did I have questions. Your are very respectful and kind to everyone More

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Grubbs is not a dealership to buy a used car from. The only thing certified is that the car is used, and not the quality of the car. Grubbs knew our car had serious issues and sold it that way. One knows only thing certified is that the car is used, and not the quality of the car. Grubbs knew our car had serious issues and sold it that way. One knows the car you are buying is not new, but you don’t expect it to fall apart a week after you drive it off the lot. Full disclosure would have been appreciated if they weren’t going to stand behind the quality of their used car, especially if it is a Lexus (known for quality). This is our 3rd pre-owned Lexus and have not ever had a problem until we went to Grubbs. Although we bought our car from Grubbs in August, our car is still in the shop now (September). If you are thinking of a pre-owned car, don’t go to Grubbs. Run, run to another more honest pre-owned dealership. More

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