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Zubair Ali
Zubair Ali at Norm Reeves Hyundai of Irving

Zubair Ali

Service Manager

Norm Reeves Hyundai of Irving

1800 E Airport Fwy
Irving, TX 75062

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4.5
17 Reviews
4.5

17 Reviews

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17 Reviews of Zubair Ali

December 14, 2025

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Employee Rating

The service was ecxelent! !! I will definitly comeback again. Lou is amazing his service and dedicarion in this process went 100% More

by mariamv81
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Martin Trevino

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December 11, 2025

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Employee Rating

My sales person went above and beyond what was needed to make sure I had the best experience possible. I love my new santafe so much. More

by Mrsd2021
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 12, 2025

Norm Reeves Hyundai of Irving responded

We’re so glad to hear your salesperson went above and beyond. That kind of care is exactly what helps us deck the halls around here, and knowing you’re loving your new Santa Fe makes the celebration even brighter. We hope it brings lots of comfort and joy!

December 06, 2025

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Worst experience and was bluffed by number of miles on the car when I thought I was getting a new car. Car already had 380 miles when was buying. I was told the new car is coming on truck and instead it w More

by gauravsoni05
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Martin Trevino

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Dec 08, 2025

Norm Reeves Hyundai of Irving responded

Hi there, we're sorry to hear that your experience was disappointing. We regret that miscommunication hindered your experience and will use your feedback to ensure we better explain these details for future customers. Please contact our General Manager, Chris Lark, at chris.lark@normreeves.com. He would be happy to address your concerns and ensure everything is clarified.

November 26, 2025

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The staff members that I met were attentive and did their job well. I purchased a good vehicle. More

by lenewithers
Recommend Dealer
Yes
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Nov 26, 2025

Norm Reeves Hyundai of Irving responded

Thank you, Lene! The team loves helping guests find a vehicle that feels just right, like settling in under a warm blanket on a cool autumn morning. Is there anything else we can do to make your next visit extra comfortable? Let us know!

October 17, 2025

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Employee Rating

Bryan is the best, very helpful & through. Would recommend all of my family & friends. Thanks. More

by JAMES.STORM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2025

Norm Reeves Hyundai of Irving responded

We’re so glad to know you had an excellent experience! Thank you for giving Bryan and the team something to celebrate as we start the week. We’re here whenever you need us, so feel free to reach out anytime!

October 16, 2025

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Employee Rating

They had my car for a month for a transmission issue. The first diagnostic and repair did not solve the problem ended up having to have a new transmission. The delay was too long and being told one of th More

by Plebedevs65
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Natalie, Jacob

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Oct 17, 2025

Norm Reeves Hyundai of Irving responded

We appreciate you sharing your feedback with our team. Reviews like yours help us see what our strengths are, as well as how we can keep improving to make service smoother and easier. We hope to see you again soon so we can deliver even more fantastic service!

October 14, 2025

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Employee Rating

Took 2 weeks to c/w TSB. Popping noise still in w/shield.I also have a new door ding More

by jdlamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Davig Hogue, Jacob

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Oct 15, 2025

Norm Reeves Hyundai of Irving responded

Some car repairs can feel like a tricky puzzle, and we’re determined to fit all the pieces together for you. We’ll continue to solve the mystery of the popping noise and any new door dings to ensure your vehicle is complete. Feel free to call or email us for a status update!

October 04, 2025

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Employee Rating

Treated fair, with dignity and good follow up with the extra Mats I needed. Im pleased with my new Santa Fe More

by neal.wagner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Davig Hogue

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Oct 06, 2025

Norm Reeves Hyundai of Irving responded

Finding the right car experience is a little like a treasure hunt, and we’re glad the X marked the spot for you! Neal, your new Santa Fe and those extra mats sound like a perfect haul. We’re thrilled you’re enjoying your new ride and appreciate your kind words about the team’s care.

September 05, 2025

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Employee Rating

This was the best experience buying a car we have ever had! Would refer anyone to yall. More

by moford88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Martin Trevino , Davig Hogue, Kenny Pham, Lou Margetis

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Sep 08, 2025

Norm Reeves Hyundai of Irving responded

Amazing! Hearing “best experience” makes the whole team beam. We appreciate you trusting us enough to recommend friends and family. That’s the highest praise. If anyone you send wants the VIP treatment, we’ll show them why you were impressed.

September 02, 2025

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Employee Rating

Very friendly and very professional. If the need ever arises I will use them again More

by techmoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Martin Trevino , Davig Hogue, Kenny Pham, Jennifer Stapleton

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Sep 02, 2025

Norm Reeves Hyundai of Irving responded

Hi there, we're happy to hear that our team has earned your trust! We aim to deliver the type of service that keeps customers coming back. If you need anything else, just let us know! Thank you.

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