Zeke Howes

I wish I could give this dealership 0 stars. On September 19, 2024, we leased a 2024 Toyota Tacoma TRD Sport under a 36-month agreement at $549.99 per month, with a total mileage allowance o On September 19, 2024, we leased a 2024 Toyota Tacoma TRD Sport under a 36-month agreement at $549.99 per month, with a total mileage allowance of 36,000 miles. As part of the deal, we traded in our 2023 Lexus GX 460, which was appraised at $55,000. At the time, the payoff amount for the Lexus was $50,789. The dealership agreed to allocate $2,546 from the trade-in value as a down payment for the Tacoma and issue a check for the remaining balance. After completing the initial paperwork and taking possession of the Tacoma, the dealership contacted us a week later, demanding that we re-sign the documents. We were told that the Lexus payoff would not be processed unless we complied. Despite the pressure and inconvenience, we re-signed the necessary documents on October 11, 2024, after Lexus charged us for the monthly payment due to the delay in payoff. On October 25, the finance manager confirmed that all paperwork was finalized and instructed us to begin making payments for the Tacoma. However, on November 1, the same finance manager informed us that the accounting department was just beginning to process the Lexus payoff and our refund check. We finally received the refund check on November 11, 2024—nearly two months after the lease began. Upon contacting Lexus on November 11, we learned that the vehicle payoff had still not been processed. Under Florida law, dealerships are required to pay off trade-in vehicles within 10 business days, a deadline this dealership has far exceeded, even after the updated paperwork was signed. More

by FARAZ.PERVAIZ Verified Customer Verified Customer

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I think that the process of buying my wonderful new car was excessively long and you need to hire more insurance people. I do want to say that our agent Sarah Jacholk was exceptional and if not for her was excessively long and you need to hire more insurance people. I do want to say that our agent Sarah Jacholk was exceptional and if not for her this sale would never have gone through. She found the exact car I wanted even though Delray Toyota could not. Every time there was a problem that day she anticipated it and was there to help me through the process. Sarah is very intelligent and if there is a way to promote someone in your system she should be moved to the top. She is an excellent sales professional as well and knew when to push the sale and when to let me think about it. I hope you have a way of rewarding her for her work. She also has excellent technical skills which I think your office badly needs. I was an IT director and I would have hired her in a heartbeat. More

by dsklar4 Verified Customer Verified Customer

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I always have a great experience working with the crew at this Dealership. Zeke is the absolute King!!!! And his crew were beyond helpful the entire time I was anxiously waiting the 44 days for my new vehicl this Dealership. Zeke is the absolute King!!!! And his crew were beyond helpful the entire time I was anxiously waiting the 44 days for my new vehicle to arrive. Zeke, Darryl & Jonathon gave TOP NOTCH!!!!!! More

by candice_lynn27 Verified Customer Verified Customer

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Al Hendrickson Toyota is the best dealer for people who want to buy a car to visit great places great people good service want to buy a car to visit great places great people good service More

by wiseline8430 Verified Customer Verified Customer

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We came to test drive a car but ended up buying a pre-owned vehicle we love and trading in our older car. The service was exceptional. It was the best experience we have had buying a vehicle. JanCarl pre-owned vehicle we love and trading in our older car. The service was exceptional. It was the best experience we have had buying a vehicle. JanCarlos España was very professional, patient and attentive. He patiently answer our 101 questions and walked us through the entire process. He is a fine young man. We left with the insurance transferred, the registration done, and the car detailed. Sales and financing departments were courteous and efficient. The only delay was getting the new car's tank filled with gas. Apparently a lot of cars were sold that day and the designated person had too much for one person to handle.A good experience overall. Five starts for JanCarlos! More

by gene.wilson Verified Customer Verified Customer

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Hector our sales rep did a fantastic job helping me find the right car for my daughter as she had accident and wrote off her car. Zeke in finance was really helpful as well. Highly recommend Hector and your the right car for my daughter as she had accident and wrote off her car. Zeke in finance was really helpful as well. Highly recommend Hector and your dealership. Won't service our car anywhete else. Thanjs again More

by BRIANCTOBIAS1836 Verified Customer Verified Customer

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I had a great experience. Everyone was very courteous and professional. They were patient, understanding, and catered to my needs, which allowed me to walk away with the best Everyone was very courteous and professional. They were patient, understanding, and catered to my needs, which allowed me to walk away with the best deal. More

by rj Verified Customer Verified Customer

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Long waits. Dealing with multiple agents. No continuity. Employees poorly trained. Asked to sign papers that did not apply to me. Dealing with multiple agents. No continuity. Employees poorly trained. Asked to sign papers that did not apply to me. More

by pedromi36 Verified Customer Verified Customer

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Overall was very satisfied with the purchasing of the vehicle. Roberto and Zeke made out transaction very comfortable and easy, Highly will recommend them were excellent. vehicle. Roberto and Zeke made out transaction very comfortable and easy, Highly will recommend them were excellent. More

by liz.e Verified Customer Verified Customer

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I had a very good experience with Very good professionals, fast service and accurate, would definitely recommend professionals, fast service and accurate, would definitely recommend More

by Wahid Verified Customer Verified Customer

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