Zade Aldulaimi

Rooster and His Team at National City Auto Center are One of a Kind! They are genuine, caring, and Not your typical Salesman! Willingness to help me and my family with all the challenges I got going on I of a Kind! They are genuine, caring, and Not your typical Salesman! Willingness to help me and my family with all the challenges I got going on IN MY LIFE but was resilient in helping and providing TOP TIER CUSTOMER SERVICE! I would highly recommend all my friends and family. Thank you Rooster and Team,👍🏽 More

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BE CAREFUL! Misinformation and professional negligence in the finance department... I love the car I recently purchased from National City Auto Center, howeve Misinformation and professional negligence in the finance department... I love the car I recently purchased from National City Auto Center, however, after I walked away I found that I was lied to in multiple areas. 1. The loan that was presented and agreed to in person was a 72 month term, yet I was enrolled in a 75 month agreement. We had discussed several deal options which were always confirmed to be 72 months, both verbally and written. The increased term correlates to an additional $1,900 in payments that I was not aware of and did not agree to. 2. The 30 day warranty from the dealership is useless. After leaving the lot, I found my overhead cabin lights don't work (no big deal, typical used car things) however when I tried to address the issue they refused to be of service in any way. 3. I was guaranteed the 2 year warranty I purchased was "bumper to bumper" and would cover every aspect of the vehicle, it is FAR from that. I then took my vehicle to the Toyota dealership to address the cabin light issue, where they told me it would cost around $1,200 to fix and the warranty I was provided wouldn't cover much more than powertrain. 4. I was told the vehicle had Apple CarPlay installed, yet after leaving I found this is not the case. Apparently the year and model of my vehicle never had CarPlay options as new, so this would cost an additional $1,000 minimum in third party solutions. Long story short, I'm out $4,100, PLUS any out of pocket repairs that come up over the next two years that aren't covered by my "bumper to bumper" warranty... Shame on me for not rereading every aspect of the contract I signed and trusting a licensed professional to uphold their end of an agreement... After spending half the day at the dealership and rushing through paperwork, I thought we had everything squared away as I had confirmed my finance terms and warranty multiple times prior to accepting. When I tried to address these issues with the manager at a later date, he told me I should have read the contract better and there's nothing he can do. He also mentioned that there's always 1-2 people per month that come back with the same issue (seems like a pretty consistent problem???). EVEN THE SALES REP CONFIRMED WE HAD DISCUSSED AND CONFIRMED A 72 MONTH LOAN, but they still refuse to help in any way. I'm not saying don't shop here, I am very happy with my vehicle and everyone except for the finance manager was great. But just know that they will tell you anything (even if it's a bold faced lie) and only care about selling a car. Do yourself a favor and spend the extra hour to read every little detail of your contract, because it seems highly likely that it will differ from what they promised you 10 minutes earlier... More

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