Zackery Glynn
Zackery Glynn at Russ Darrow Kia of Madison
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Zackery Glynn

Salesperson

Russ Darrow Kia of Madison

6525 Odana Road
Madison, WI 53719

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4.8
37 Reviews

Dealership Experience

5 yrs, 10 mos

Industry Experience

5 yrs, 10 mos

Specialties & Trainings

Kia Certified

4.8

37 Reviews

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37 Reviews of Zackery Glynn

May 16, 2024

Dealership Rating
Employee Rating

Gave great service and helped us get into a new car with the payment we wanted. More

by Tammygiddings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2024

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

March 11, 2024

Dealership Rating
Employee Rating

Attentive sales/ finance staff. Easy to negotiate with. Dealership building was clean . Lots of options to choose from. More

by deb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Lallas , Anthony

Mar 11, 2024

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

March 02, 2024

Dealership Rating
Employee Rating

Salesman Zackery G. was amazing. His patience was key to the sale. He didn’t fold under pressure with the my daughter having her first car. Really appreciate Zack for he More

by Muldrow.michael
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 02, 2024

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 18, 2024

Dealership Rating
Employee Rating

This Dealer is Highly Recommended, they cared enough and took care of me when every other dealer around the area wouldn't, my hats off to Zackery Glynn and the rest of the sales team, they all understood th More

by w4dmd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 19, 2024

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 03, 2024

Dealership Rating
Employee Rating

Zackery helped me pick my perfect vehicle at a great price. Absolutely amazing service, quick and honest, with very well maintained vehicles. Will recommend Russ Darrow to my friends! More

by rook49900
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Feb 08, 2024

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

January 04, 2024

Dealership Rating
Employee Rating

My husband and I had found a car we were very interested in online, but it turned out it was at the dealership in West Bend. Zack personally went and got the car for us so we could check it out in person. I More

by Diana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Devon Montgomery

Jan 06, 2024

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

September 24, 2023

Dealership Rating
Employee Rating

I told them what I wanted and they got it. Zach Glynn was the best! More

by Petes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Chizever

Sep 25, 2023

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

June 03, 2023

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Employee Rating

DO NOT purchase a car at Russ Darrow Kia Madison. I purchased a CERTIFIED 2022 Kia Niro EV with just over 3000 miles on it. I did two test drives of the car and each time the car was very dirty. I wa More

by marke
Sales Price Transparency
Recommend Dealer
No
Jun 05, 2023

Russ Darrow Kia of Madison responded

Mark I am sorry you feel this way and we take nothing but pride in our transparency and customer satisfaction both in service as well as the sales department. The Saturday you first came in to look at and drive the Niro we were upfront that we use live market pricing and all prices are best and final that are published. You came back Monday and then again on Tuesday to complete the purchase . The certification from KIA MOTORS is no joke or marketing scam as we have to register and pay a fee to certify vehicles on customers behalves and in return they can rest assured not only their vehicle passed all WI statutes but also a higher test to be considered Certified by the manufacturer. The windshield is not cracked , broken or anything outside of normal wear and tear for a one year old and only 3k mile vehicle. MSRP on this one year old vehicle was $48,000 (which we showed you when you were here) and you paid over $13,000 off that for this hard to find plug in hybrid. You are welcome to return this vehicle by 6/7 and be fully reimbursed if you decide to do so ( in same condition as sold ). Again I am sorry you feel this way and the need to leave this review on multiple websites. Please let us know if you would like to return the vehicle and we can make the proper arrangements.

Jun 05, 2023

Russ Darrow Kia of Madison responded

Mr. Elsdon I am sorry you continue to feel this way . Our offer to you to return the vehicle is still on the table and an option for you.

Jun 05, 2023

marke responded

I very much disagree, the windshield condition is far outside of normal wear and tear for a certified vehicle with low miles. My other 15 year-old car has an original windshield in much better condition than this one. It has more than 50 scratches across the entirety of the windshield from left and right and top to bottom across the entire field of view. It should never have been sold in that condition as a certified car. The certified pre-owned designation is pointless if it doesn’t even assure that the windshield will be in acceptable condition. I paid 100% full asking price for the car. I’m not asking for a discount or refund. Your claims of MSRP value are absurd - there is no such thing as MSRP on a pre-owned car. At this point I am not interested in returning the car after all this time spent on it. My complaint is not with the car itself (other than the windshield condition). My complaint is with the appallingly poor customer service at Russ Darrow Kia Madison and your unwillingness to make this right with a simple fix. My request is not unreasonable to fix a problem on a car that was this expensive - I am simply requesting a replacement windshield.

July 21, 2022

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Employee Rating

We traded our 2017 Sportage in for a 2020 Telluride and Zach was wonderful to work with! He was very knowledgable and down to earth, not at all like the pushy salespeople we’ve come across in the past. Our More

by Danelle_papke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2022

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

June 17, 2022

Dealership Rating
Employee Rating

I met and worked with several people at the Kia dealership, and everyone was very friendly and helpful. They really worked as a team to make my experience a great one! Zack G. listened to what I wa More

by Sarah
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antonio Lopez

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